Hear from Our Customers
The smell is gone. Not masked – actually gone. Your HVAC isn’t circulating smoke residue through every room. The soot on your walls, your belongings, your ductwork has been removed using IICRC S700 protocols, not guesswork.
You’re not wondering if your insurance will cover it, because someone who speaks their language has already documented everything. You’re not calling for updates, because you’re getting photo reports within 24 hours and progress checks every 48 after that.
Your home feels like yours again. The trauma of the fire doesn’t linger in every breath you take. You’ve moved from crisis mode to recovery, and the path forward is clear because someone who’s done this hundreds of times walked you through it step by step.
We’ve been responding to fire emergencies across Central Indiana since 2016. We’re IICRC-certified in fire restoration, water damage, and mold remediation – not because it looks good on a website, but because those certifications define how we assess residue, eliminate odors, and restore your property to pre-loss condition.
We’re BBB-accredited, EPA RRP certified for safe material handling, and we maintain direct billing relationships with major insurance carriers. That means faster claims, less paperwork for you, and pricing that aligns with Xactimate estimates your adjuster already uses.
Aroma and the surrounding area deal with older housing stock, extreme weather swings, and the same fire risks every community faces – cooking accidents, electrical issues, heating equipment failures. We’ve seen it all, and we know how to fix it.
You call our live-answer line – not a voicemail, not an answering service – and we’re on-site in 60 to 90 minutes. First visit is about assessment: documenting damage with photos, identifying what’s salvageable, and creating a moisture map if water damage from firefighting is present.
Within 24 hours, you get a full report. We set up containment barriers and HEPA filtration to protect unaffected areas, then start the actual restoration work – removing soot, cleaning surfaces, treating smoke odor at the molecular level, and extracting any standing water. If your belongings need professional cleaning or temporary storage, we pack them out with full inventory and chain-of-custody documentation.
Every 48 hours, you get an update. When we’re done, you get a walkthrough to verify everything meets your expectations. Then we follow up 14 days later to make sure the odor hasn’t returned and you’re completely satisfied. If you need HVAC duct cleaning to remove smoke residue from your air system, we handle that too.
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Fire restoration isn’t just cleaning visible soot. It’s addressing smoke that’s penetrated porous materials, water damage from fire hoses, odors embedded in your HVAC system, and structural concerns that aren’t obvious to an untrained eye.
You get emergency board-up and tarping if needed, complete smoke and soot removal from all affected surfaces, thermal fogging or hydroxyl generators for odor elimination, and content cleaning or pack-out services for your belongings. We dry out any water damage, clean your ductwork so you’re not recirculating smoke particles, and provide full documentation for your insurance claim.
Indiana’s weather extremes and older homes in areas like Aroma mean fire damage often comes with complications – frozen pipes that burst during winter fires, humidity that accelerates mold growth after water damage, or outdated electrical systems that contributed to the fire in the first place. We account for all of it. Our team wears shoe covers, maintains containment protocols, and treats your property like it’s our own throughout the entire process.
We’re on-site in 60 to 90 minutes after you call, any time of day or night. That response time matters because fire damage gets worse the longer it sits – soot becomes harder to remove, smoke odor penetrates deeper into materials, and secondary water damage from firefighting efforts can lead to mold growth within 24 to 48 hours.
Our live-answer line means you’re talking to a real person immediately, not leaving a message and waiting for a callback. We assess the damage, start emergency mitigation to prevent further loss, and begin documentation for your insurance claim during that first visit.
Speed isn’t just about convenience. It’s about minimizing your total loss, reducing restoration costs, and getting you back into your property faster.
Most homeowners insurance policies cover fire damage restoration, including smoke cleanup, water extraction from firefighting, and contents restoration. What they cover and how much depends on your specific policy, your deductible, and how the damage is documented.
That’s where our claims liaison service helps. We document everything with photos, moisture readings, and detailed scope reports within 24 hours. We use Xactimate pricing software – the same system your insurance adjuster uses – so our estimates align with what they expect to see. We can bill your insurance directly and communicate with adjusters throughout the process.
You’re still responsible for your deductible, and some policies have limits on certain types of coverage. But we’ve worked with every major carrier, and we know how to present claims in a way that maximizes your coverage and minimizes out-of-pocket costs.
Smoke odor elimination requires more than air fresheners or ozone machines. We follow IICRC S700 standards, which means identifying the type of smoke residue, treating affected materials appropriately, and using advanced deodorization technology to neutralize odor molecules – not just cover them up.
Protein smoke from kitchen fires requires different treatment than synthetic smoke from burning plastics or fuel-based smoke from furnace malfunctions. We clean all surfaces where smoke particles have settled, seal porous materials if necessary, and use thermal fogging or hydroxyl generators to treat odors that have penetrated deep into walls, flooring, and ductwork.
If your HVAC system was running during or after the fire, smoke particles are circulating through your entire home. We clean the ductwork, replace filters, and verify that your air conveyance system isn’t reintroducing odors after we’ve finished the rest of the restoration.
Fire damage refers to structural harm caused by flames – burned materials, charred surfaces, compromised framing or drywall. Smoke damage is what happens in areas the fire didn’t directly touch – soot deposits, discoloration, corrosive residue, and odors that spread through your entire property via air currents and ventilation systems.
Smoke damage is often more extensive than fire damage because smoke travels. A kitchen fire might burn one wall, but smoke can coat every surface in your home, penetrate your belongings, and leave acidic residue that continues corroding metals and etching glass long after the fire is out.
Both require professional restoration. Fire damage needs structural assessment, debris removal, and rebuilding. Smoke damage needs specialized cleaning techniques, appropriate solvents for different residue types, and deodorization technology that addresses the molecular structure of odor compounds. Most fire events involve both, plus water damage from firefighting efforts.
Small fires with limited smoke damage might take three to five days for complete cleanup and odor removal. Larger fires requiring structural repairs, extensive content cleaning, and full-home deodorization can take two to four weeks or longer, depending on the scope of reconstruction needed.
The timeline depends on how much area was affected, whether you need contents pack-out and storage, how long it takes to dry out water damage from firefighting, and your insurance company’s inspection and approval process. We start mitigation immediately to prevent further damage, but full restoration requires thoroughness – rushing leads to lingering odors and incomplete cleaning.
You’ll get a realistic timeline during our initial assessment, and we update you every 48 hours as work progresses. If unexpected issues come up – hidden water damage, mold growth, or structural concerns – we communicate immediately and adjust the plan. Our goal is fast restoration without cutting corners that would compromise the final result.
Yes. Fire hoses can dump hundreds of gallons of water into your property in minutes, and that water needs professional extraction and drying just like any other water damage event. If it sits, you’re looking at warped flooring, saturated drywall, and mold growth within 24 to 48 hours.
We’re IICRC-certified in water damage restoration and applied structural drying, not just fire cleanup. That means we assess moisture levels with thermal imaging and meters, extract standing water, set up commercial dehumidifiers and air movers, and monitor drying progress with daily readings until everything returns to normal moisture content.
Water damage from firefighting often affects areas the fire never touched – basement flooding from runoff, ceiling damage from water pooling on upper floors, or soaked insulation inside walls. We address all of it as part of the fire restoration process, document it for your insurance claim, and make sure you’re not dealing with mold problems three weeks later because water was left behind.
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