Hear from Our Customers
The fire trucks leave. The adrenaline fades. Then you’re standing in your kitchen or living room trying to figure out what comes next.
Smoke has traveled through your HVAC system into rooms that never saw flames. Soot is coating surfaces you didn’t even know were affected. Water from the fire hoses is soaking into subflooring and drywall. And the smell—it’s in everything.
You need someone who can walk in, assess the full scope of damage, and start protecting what’s salvageable right now. Not tomorrow. Not after you’ve spent three days on hold with your insurance company.
Fire restoration isn’t just about cleaning up what you can see. It’s about stopping hidden damage from spreading, documenting everything for your claim, and giving you a clear path from chaos back to normal. The faster that process starts, the more of your home and belongings you’ll be able to save.
Elite Clean Restoration is a locally owned fire and smoke restoration company serving Avon and Hendricks County. We’re IICRC-certified in water damage restoration, applied structural drying, and mold remediation—all of which come into play after a fire.
When you call our emergency line, you get a live person. Not a voicemail. Not a call center in another state. Someone who can dispatch a crew to your Avon home in 60 to 90 minutes.
We’ve worked in hundreds of homes across the Indianapolis area, many of them in Avon’s newer subdivisions where families assumed their 2000s-era construction meant they were safe from major fire damage. It doesn’t. But it does mean your home is worth protecting with a fast, thorough response.
First, we answer. You’re not leaving a message or waiting for a callback. You’ll talk to someone who can get a team moving immediately.
Our crew arrives within 60 to 90 minutes and starts with a full fire damage inspection. We’re looking at obvious burn areas, but also checking for smoke migration, water damage from suppression efforts, and structural concerns you might not notice. We document everything with photos and moisture readings because your insurance company will ask for it.
Next, we set up containment and HEPA filtration to keep soot and smoke odors from spreading into unaffected rooms. If you have belongings that can be saved, we’ll pack them out for cleaning and storage while the restoration happens. We remove damaged materials, treat surfaces for smoke and soot, and start odor neutralization using professional-grade equipment—not sprays or candles.
Throughout the process, you’ll get a detailed report within 24 hours and progress updates every 48 hours. We use Xactimate pricing, which aligns with what insurance companies expect, so there’s no dispute over line items. Once the work is done, we walk through everything with you and follow up 14 days later to make sure nothing was missed.
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Fire damage restoration covers more than you’d think. Smoke travels through your entire HVAC system, which means ductwork needs cleaning. Soot settles on walls, ceilings, and inside cabinets. Water from fire hoses soaks into flooring and drywall, creating secondary damage that can lead to mold if it’s not dried properly.
We handle all of it. Structural drying. Soot and ash removal. Smoke odor elimination using thermal fogging and ozone treatment when needed. Contents pack-out for items that can be restored off-site. HVAC duct cleaning to remove smoke residue.
In Avon, where the median home was built in 2003, we see a lot of open-concept floor plans. That’s great for everyday living, but it means smoke spreads fast during a fire. A kitchen fire doesn’t stay in the kitchen—it moves into your living room, down hallways, into bedrooms. Our containment setup stops that spread during cleanup and keeps the rest of your home protected.
We also work directly with your insurance company. You’ll get a dedicated claims liaison who handles the paperwork, answers adjuster questions, and makes sure you’re getting the full coverage you’re entitled to. Most homeowners don’t realize how much of the fire restoration process is actually navigating insurance requirements. We do that part so you don’t have to.
We guarantee a 60 to 90 minute arrival time for fire restoration emergencies in Avon and throughout Hendricks County. That’s not an estimate—it’s our standard response window.
When you call our emergency line, you’re talking to a real person who can immediately dispatch a crew. We don’t use answering services or route calls to a national call center. Our team is local, and we keep crews ready 24/7 specifically for situations like this.
Speed matters because fire damage doesn’t stop when the flames go out. Smoke continues to penetrate porous materials. Soot becomes harder to remove the longer it sits. Water from fire suppression starts soaking into subflooring and drywall. Every hour you wait increases the total cost of restoration and decreases the chance of saving your belongings. Getting our team on-site within 90 minutes means we can start containment, documentation, and mitigation before secondary damage takes hold.
Most homeowners insurance policies in Indiana cover fire damage restoration, including smoke cleanup, soot removal, water damage from firefighting efforts, and contents restoration. But coverage depends on your specific policy, deductible, and how well the claim is documented.
That’s where we come in. We use Xactimate estimating software, which is the same system most insurance companies use to evaluate claims. That means our line items, pricing, and scope of work align with what your adjuster expects to see. No inflated estimates. No surprise disputes over costs.
We also assign you a dedicated claims liaison who works directly with your insurance company. They’ll handle documentation, answer questions from your adjuster, and make sure nothing gets missed in the claim. A lot of homeowners don’t realize that insurers sometimes push back on things like HVAC duct cleaning or contents pack-out, even though those services are necessary after smoke damage. Our liaison knows how to justify every line item so you get the full coverage you’re paying for. And if you have questions about your deductible or out-of-pocket costs, we’ll walk through that with you before any work starts.
Smoke odor removal isn’t something you can handle with air fresheners or open windows. Smoke particles penetrate drywall, insulation, upholstery, carpets, and even the finishes on wood surfaces. If those particles aren’t physically removed or neutralized, the smell comes back every time humidity rises or your HVAC system kicks on.
We use a combination of methods depending on the severity of the smoke damage. First, we remove any materials that can’t be saved—burned drywall, charred wood, smoke-saturated insulation. Then we clean all affected surfaces with commercial-grade smoke and soot removers. For soft materials like curtains, upholstery, and rugs, we either clean them on-site or pack them out for specialized restoration.
After that, we use thermal fogging or hydroxyl generators to neutralize odor molecules that have penetrated porous materials. In severe cases, we’ll use ozone treatment, but only in unoccupied spaces because ozone requires specific safety protocols. Finally, we clean your HVAC ducts and replace filters to make sure smoke residue isn’t recirculating through your home. The goal is complete odor elimination, not just masking the smell. If you can still detect smoke after we’re done, we come back and address it.
Fire damage refers to the physical destruction caused by flames—burned materials, charred wood, melted plastics, structural compromise. Smoke damage is what happens in areas the fire never touched. Smoke travels through your home via air currents and your HVAC system, leaving soot, discoloration, and odor in rooms that look otherwise untouched.
A kitchen fire might only burn a small section of cabinetry and drywall. But the smoke from that fire can coat your entire main floor, move upstairs through return vents, and settle into bedrooms, closets, and bathrooms. Soot is acidic and corrosive. If it’s not removed quickly, it etches into painted surfaces, tarnishes metals, and permanently stains fabrics.
Smoke damage restoration involves cleaning all those affected surfaces, neutralizing odors, and preventing long-term corrosion or discoloration. It’s often more time-consuming than fire damage cleanup because the affected area is so much larger. In Avon homes with open floor plans, smoke migration is especially common. A fire in one room becomes a whole-house smoke event. That’s why our initial inspection covers your entire home, not just the area where flames were visible. We’re checking air ducts, testing surfaces in adjacent rooms, and documenting smoke travel patterns so nothing gets missed in the restoration process.
It depends on what the item is and how severe the damage is, but yes—we restore belongings whenever it’s possible. That includes furniture, electronics, clothing, documents, photos, and family heirlooms.
Our contents pack-out service removes salvageable items from your home and transports them to a controlled environment where we can clean and deodorize them properly. Soft goods like clothing and linens go through specialized smoke odor removal. Hard surfaces get cleaned with commercial-grade products designed for soot and ash. Electronics are evaluated and, if restorable, cleaned using methods that won’t cause further damage.
Some items can’t be saved. Anything with direct fire damage, severe charring, or compromised structural integrity usually needs to be replaced. Porous materials that have absorbed heavy smoke—like mattresses or particle board furniture—often can’t be fully deodorized. But we’ll give you an honest assessment for every item. If something can be restored, we’ll do it. If it can’t, we’ll document it for your insurance claim so you can replace it.
We also provide secure storage for your packed-out belongings while your home is being restored. You’re not juggling multiple vendors or trying to find space in a family member’s garage. Everything stays in our climate-controlled facility until your home is ready, then we bring it back and help you get settled.
Yes. Even small fires create smoke and soot that spread far beyond the burn area, and water damage from putting out the fire can be just as destructive as the flames themselves.
A grease fire on your stovetop might only char the range hood and a section of cabinetry. But the smoke from that fire coats your countertops, travels into your living room, and gets pulled into your HVAC system. Soot settles on walls and ceilings. The firefighters’ hose soaks your kitchen floor, and that water seeps into the subfloor or adjacent rooms.
If you don’t address those issues immediately, you’re looking at long-term problems. Soot causes permanent staining and corrosion. Smoke odor embeds itself into soft materials and becomes nearly impossible to remove after a few days. Water damage leads to mold growth, often within 24 to 48 hours.
Professional fire restoration after even a small fire means you’re stopping that damage before it becomes permanent. We’ll assess the full scope—not just what’s visible—and handle smoke cleanup, water extraction, structural drying, and odor removal. The cost of doing it right the first time is a fraction of what you’d pay to deal with mold remediation, odor problems, or insurance disputes six months down the line.
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