Hear from Our Customers
Your house smells like smoke. Soot covers surfaces you didn’t even know the fire touched. Your insurance company needs documentation yesterday, and you’re trying to figure out if anything is salvageable.
Fire damage doesn’t stop when the flames go out. Smoke infiltrates your HVAC system, soot embeds into walls and ceilings, and acidic residue keeps corroding surfaces for days after the fire department leaves. You need someone who can stop secondary damage, document everything your insurance needs, and actually restore your home instead of just cleaning what’s visible.
That’s what fire restoration does. We contain the affected areas, remove soot and smoke residue from every surface including inside your ductwork, neutralize odors at the molecular level, and restore your home to pre-loss condition. You get a home that’s safe to live in again, contents that are professionally cleaned or replaced, and insurance documentation that maximizes your claim without the runaround.
We’ve handled fire and smoke restoration in Brownsburg since 2016. We’re IICRC-certified in water damage restoration, applied structural drying, and mold remediation because fire damage rarely comes alone—water from fire hoses and humidity from burnt materials create secondary problems fast.
We answer our phone 24/7 with a real person, not a recording. Most calls get a 60-90 minute on-site response because fire damage gets worse by the hour. Brownsburg’s newer housing stock—most homes built after 1970—means modern materials that burn faster and release more toxic smoke than older construction, so speed matters.
We work directly with your insurance company using Xactimate pricing, the same software your adjuster uses. You get transparent estimates, detailed photo documentation within 24 hours, and progress updates every 48 hours until the job is done.
You call our 24/7 line and talk to a real person who asks about the extent of damage, safety concerns, and insurance information. We’re typically on-site within 60-90 minutes to assess the damage and start emergency mitigation.
First visit focuses on stopping further damage. We set up containment barriers with plastic sheeting and negative air machines with HEPA filtration to prevent soot and smoke particles from spreading to unaffected rooms. We document everything with photos and moisture readings, then begin soot removal from surfaces, contents pack-out of salvageable items, and odor neutralization. If your HVAC system was running during the fire, we inspect and clean the ductwork because smoke travels through your entire system.
Within 24 hours you receive initial documentation with photos, scope of work, and moisture maps. Every 48 hours after that, you get progress updates. We coordinate directly with your insurance adjuster, handle the paperwork, and bill your carrier directly in most cases. After restoration is complete, we do a final walkthrough with you and follow up 14 days later to make sure everything still meets your standards.
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Fire restoration covers more than wiping down walls. You get complete soot and smoke residue removal from all surfaces including ceilings, walls, floors, and contents. We clean or replace HVAC filters and ductwork because smoke particles circulate through your entire system. Odor neutralization uses hydroxyl generators or ozone treatment depending on the situation—not just air fresheners that mask the smell.
Contents pack-out means we inventory, photograph, and remove salvageable belongings for professional cleaning and secure storage while reconstruction happens. Structural cleaning includes removing damaged drywall, insulation, or flooring that can’t be saved. We handle water damage from fire hoses or sprinkler systems at the same time because Brownsburg’s humidity levels mean moisture problems develop within 24-48 hours.
Insurance coordination is built in. We document everything your carrier needs, communicate directly with adjusters, and use Xactimate pricing so estimates align with what insurance companies expect to pay. You’re not stuck translating between your contractor and your claim representative. For Brownsburg homeowners, this matters because the average fire damage claim runs $78,838 according to insurance industry data, and proper documentation is the difference between fair compensation and fighting for coverage.
We’re typically on-site within 60-90 minutes of your call, 24 hours a day. You talk to a real person immediately, not an answering service, and we dispatch a certified technician to your Brownsburg property right away.
Speed matters because fire damage doesn’t stop when flames go out. Soot and smoke residue become harder to remove the longer they sit, acidic compounds keep corroding metal and etching glass, and smoke odor penetrates deeper into porous materials every hour. Water from fire hoses starts causing secondary damage within 24 hours in Brownsburg’s climate.
Our 60-minute response time means we start containment, documentation, and emergency mitigation before secondary damage escalates. That typically reduces your overall restoration cost and gets you back in your home faster.
Most homeowners policies cover fire damage restoration, but coverage depends on your specific policy, deductible, and cause of fire. We work directly with your insurance company to maximize your claim and handle the documentation they require.
Here’s what actually happens: You contact your insurance company to open a claim, usually within 24-48 hours of the fire. We provide detailed documentation including photos, moisture readings, scope of work, and Xactimate estimates that align with what adjusters expect to see. We communicate directly with your adjuster, answer their questions, and often bill your carrier directly so you’re not paying out of pocket and waiting for reimbursement.
The average fire damage claim is $78,838 according to industry data, but claims range from a few thousand to over $50,000 depending on severity. Proper documentation is critical because carriers sometimes label extensive damage as “cosmetic” or “minor” to reduce payouts. Our job includes making sure your claim accurately reflects the full scope of damage, including hidden issues like smoke in ductwork or soot in wall cavities that aren’t immediately visible.
Cleanup removes visible soot and smoke residue from surfaces you can see. Restoration addresses hidden damage, removes materials that can’t be saved, and rebuilds your home to pre-loss condition.
Fire damage goes deeper than what’s visible. Smoke travels through your HVAC system and deposits particles throughout your house. Soot penetrates drywall, insulation, and wall cavities. Acidic residue from burnt materials keeps corroding metal fixtures, etching glass, and degrading surfaces for days after the fire. Water from fire hoses soaks into subfloors and wall cavities where it causes mold growth if not properly dried.
Full restoration means we contain affected areas to prevent cross-contamination, remove all soot and smoke residue including inside ductwork, dry out water damage using commercial dehumidifiers and air movers, remove unsalvageable materials like burnt insulation or smoke-saturated drywall, neutralize odors at the molecular level instead of masking them, and restore structural elements and finishes. You get a home that’s actually safe and livable, not just surface-cleaned with lingering smoke smell and hidden damage that causes problems later.
Most fire restoration projects take 2-6 weeks depending on damage severity, but emergency mitigation starts within hours of your call. Timeline depends on how much of your home was affected and whether reconstruction is needed.
Here’s the typical breakdown: Emergency mitigation and containment happen day one—we’re on-site within 60-90 minutes to stop secondary damage. Soot and smoke removal takes 3-7 days for moderate damage. Contents pack-out and cleaning adds another week. Odor neutralization using hydroxyl or ozone treatment runs 24-72 hours. Structural drying from fire hose water takes 3-5 days with commercial equipment.
If reconstruction is needed—replacing drywall, flooring, or other materials too damaged to save—that adds 2-4 weeks depending on scope. Insurance approval can affect timeline because some carriers require multiple inspections before authorizing full restoration. We keep you updated every 48 hours and coordinate with your adjuster to prevent delays. For Brownsburg homeowners, we’ve found that proper containment and documentation upfront actually speeds up the overall process because it prevents scope creep and insurance disputes later.
Yes, but only if smoke particles are physically removed first and odor neutralization treats the source, not just the smell. Air fresheners and surface cleaning don’t work because smoke penetrates porous materials and circulates through your HVAC system.
Smoke odor removal is a multi-step process. First, we remove all soot and smoke residue from every surface including walls, ceilings, floors, contents, and inside your ductwork. Smoke particles are the source of the odor, so they have to go. Second, we clean or remove porous materials that absorbed smoke—things like carpet padding, insulation, or heavily saturated drywall that can’t be fully cleaned.
Third, we use hydroxyl generators or ozone treatment depending on the situation. These technologies break down smoke odor molecules at a chemical level instead of covering them up. Hydroxyl is safe to use while you’re in the home; ozone requires temporary evacuation but handles severe odor. Treatment typically runs 24-72 hours. Finally, we clean or replace HVAC filters and ductwork because your heating and cooling system circulates air through the entire house, and any smoke residue in the ducts will keep reintroducing odor every time the system runs. When done correctly, smoke odor is completely eliminated, not masked.
Yes. We handle emergency mitigation, complete fire and smoke damage cleanup, contents restoration, and reconstruction under one contract. You’re not coordinating between multiple companies or waiting for one contractor to finish before the next one starts.
This matters because fire restoration isn’t a linear process. While we’re removing soot and drying out water damage, we’re also identifying which materials can be saved and which need replacement. Trying to separate cleaning from reconstruction means delays, miscommunication about scope, and finger-pointing when something doesn’t go as planned.
Our process covers containment and emergency mitigation, soot and smoke residue removal, contents pack-out and professional cleaning, water damage drying if fire hoses or sprinklers were involved, odor neutralization, removal of unsalvageable materials, and reconstruction of structural elements and finishes. You get one point of contact, one timeline, and one company responsible for the entire project from emergency call to final walkthrough. We also do a 14-day follow-up after completion to make sure everything still meets your standards and catch any issues before they become problems.
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