Hear from Our Customers
The fire’s out, but the damage isn’t done. Smoke has already worked its way into your walls, your HVAC system, your furniture. Water from the fire hoses is pooling in places you can’t see. And the clock is ticking—every hour you wait, the harder it gets to save what’s left.
You need someone who can document everything for your insurance company, eliminate smoke odor completely, and tell you what’s salvageable and what’s not. You need a team that shows up fast, works clean, and doesn’t leave you guessing about next steps.
That’s what fire restoration actually is. It’s not just cleaning up—it’s stopping secondary damage, protecting your belongings, and getting your property back to safe, livable condition. You’ll know within 24 hours exactly what we found, what we’re doing, and how long it’s going to take.
We’ve been handling fire and smoke restoration across Cartersburg and central Indiana since 2016. We’re IICRC-certified in fire restoration, which means our technicians are trained to industry standards—not just winging it with shop vacs and fans.
We answer our phone 24/7. No voicemail, no “we’ll call you back Monday.” When you call, you talk to a real person who can dispatch a crew to your property in 60 to 90 minutes. We know that in Cartersburg and surrounding communities, older homes and rural properties come with unique challenges—tight crawl spaces, well water, limited access. We plan for that.
You’re not hiring a national franchise with a local sticker. You’re hiring a local team that knows Indiana weather, Indiana building codes, and how to work directly with your insurance adjuster.
First, we get on-site fast—usually within 60 to 90 minutes of your call. Our team assesses the fire damage, the smoke spread, and any water damage left behind by firefighting efforts. We take photos, document everything, and start containment right away to protect areas that weren’t affected.
Next, we remove standing water, set up HEPA filtration to capture airborne soot, and begin smoke odor neutralization. This isn’t about masking the smell—it’s about eliminating it at the molecular level using hydroxyl generators and thermal fogging. We also inspect your HVAC system, because if smoke got into your ducts, it’ll keep circulating every time you turn on the heat.
Within 24 hours, you’ll get a full damage report with photos and a moisture map. Every 48 hours after that, we send progress updates. If you’re working with insurance, we coordinate directly with your adjuster and use Xactimate pricing so there’s no confusion about costs. At the end, we walk you through the finished work and follow up two weeks later to make sure everything’s holding up.
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You get emergency water extraction if firefighting efforts left standing water. You get thermal imaging to find hidden moisture in walls and ceilings. You get HEPA air scrubbers running continuously to pull soot and smoke particles out of the air while we work.
We handle contents pack-out if your belongings need to be cleaned or stored off-site. We clean your HVAC ducts so you’re not breathing recirculated smoke every time the furnace kicks on—especially important in Cartersburg’s cold months when your system runs nonstop. We also test surfaces for soot residue and treat them with specialized cleaners that won’t just smear the damage around.
If your walls, insulation, or subfloors are too damaged to save, we’ll tell you. If they can be restored, we’ll show you how. You’ll also get help with your insurance claim—we provide documentation, speak directly with adjusters, and make sure nothing gets missed. And if you’re military, a senior, a teacher, or a first responder handling this without insurance, we offer discounts.
You should start within 24 to 48 hours. Smoke and soot are acidic—they’ll keep etching into surfaces, tarnishing metal, and staining walls the longer they sit. Water damage from fire hoses can also lead to mold growth within 48 hours, especially in Indiana’s humid summer months.
The sooner you get a restoration team on-site, the more you’ll be able to save. That includes your furniture, your floors, and even your drywall. Waiting a week can turn a manageable restoration into a full gut job.
Most insurance companies also expect you to mitigate further damage as soon as it’s safe to do so. If you delay and things get worse, they may not cover the additional damage. Calling a fire restoration company right away protects both your property and your claim.
Most standard homeowners policies in Indiana cover fire damage, including structural repairs, smoke cleanup, and temporary living expenses if your home is unlivable. But coverage depends on your specific policy, your deductible, and how quickly you file.
You typically need to notify your insurance company within 24 to 48 hours of the fire. After that, an adjuster will come out to assess the damage. That’s where documentation matters—photos, moisture readings, and a detailed scope of work help make sure nothing gets missed or undervalued.
We work directly with insurance adjusters and use the same pricing software they do, so there’s no back-and-forth over line items. If your claim gets delayed or disputed, we can provide the technical backup to support it. And if you’re paying out of pocket, we’ll walk you through costs up front so there are no surprises.
Yes—but only if it’s done right. Smoke odor doesn’t just sit on surfaces. It gets into your drywall, your insulation, your carpet padding, and your ductwork. Spraying air freshener or wiping things down won’t touch it.
We use a combination of HEPA filtration, hydroxyl generators, thermal fogging, and ozone treatment depending on the severity. Hydroxyl generators break down odor molecules without requiring you to leave the property. Thermal fogging penetrates the same places smoke did—behind walls, into fabrics, under floors. If your HVAC system ran during or after the fire, we also clean the ducts to remove soot buildup.
In some cases, materials like carpet or insulation are too saturated to save, and we’ll tell you that up front. But in most fire restoration projects, complete odor elimination is possible if the right equipment and methods are used. You shouldn’t have to smell smoke every time you walk into your own home.
Fire restoration involves specialized equipment, training, and an understanding of how smoke and heat affect different materials. It’s not something you can handle with household cleaners and a shop vac—and trying to do it yourself can actually make things worse.
Soot is acidic and oily. If you wipe it with the wrong cleaner, you’ll smear it deeper into porous surfaces like drywall or wood. Smoke particles are microscopic and stay airborne for days without proper filtration. Water damage from firefighting efforts can hide in wall cavities and under floors, leading to mold or structural rot if it’s not dried correctly.
IICRC-certified fire restoration technicians know how to test surfaces, remove contamination safely, and document everything for insurance purposes. We also have industrial dehumidifiers, thermal cameras, air scrubbers, and hydroxyl generators—tools you can’t rent at a hardware store. If you want your home actually restored and your insurance claim properly supported, this isn’t a DIY project.
It depends on the size of the fire and how much smoke and water damage spread beyond the burn area. A small kitchen fire with localized smoke might take five to seven days. A whole-structure fire with water damage, soot throughout the HVAC system, and contents pack-out can take three to six weeks.
The timeline also depends on how fast your insurance adjuster schedules their inspection and approves the scope of work. We start emergency mitigation—water extraction, air filtration, containment—right away, even before the claim is finalized. That stops the damage from getting worse while paperwork gets sorted out.
You’ll get a realistic timeline within 24 hours of our initial inspection, and we update you every 48 hours as work progresses. If something changes—a hidden moisture pocket, additional smoke damage in the attic—we’ll let you know immediately. No one likes surprises two weeks into a restoration job, so we communicate constantly.
We don’t file the claim for you—that’s something you need to do directly with your insurance company—but we handle almost everything after that. We document the damage with photos and moisture maps, create a detailed scope of work, and provide estimates using Xactimate, which is the same software most adjusters use.
When your adjuster comes out, we can meet them on-site and walk through the damage together. If there’s a dispute about what’s covered or how much something costs, we provide the technical data to back up the claim. We’ve worked with nearly every major insurance carrier, so we know what they look for and how to present information in a way that moves the process forward.
You’ll still need to communicate with your adjuster and make decisions about your coverage, but you won’t be doing it alone. We’re not a public adjuster, but we do act as a liaison to make sure the restoration side of your claim is accurate, complete, and defensible.
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