Hear from Our Customers
Your home stops deteriorating the moment containment goes up. Smoke odor doesn’t keep spreading through your HVAC system. Water from firefighting efforts gets extracted before mold takes hold.
You’re not wondering what’s covered or how to talk to your adjuster. You have documentation—photos, moisture maps, progress reports—delivered within 24 hours and updated every 48 hours after that. Your insurance company gets exactly what they need, in the format they expect, because we use Xactimate pricing and speak their language.
Your belongings don’t sit in a smoky house. Salvageable items get inventoried, packed out, cleaned, and stored while restoration happens. You’re not displaced longer than necessary, because we work fast without cutting corners.
We’ve been responding to fire and smoke damage calls in Clermont Heights and across the Indianapolis area since 2016. Our technicians hold IICRC certifications in Water Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMRT)—the credentials your insurance company expects to see.
We’re not a franchise. We’re locally owned, BBB-accredited, and we live in the same communities we serve. When you call our 24/7 line, you reach a real person who dispatches a crew that arrives in 60 to 90 minutes—not a call center three states away.
Clermont Heights properties face the same risks as the rest of central Indiana: older housing stock, freeze-thaw cycles, and storm-driven damage that compounds fast. We’ve seen it all, and we know how to move quickly while keeping your claim clean and your property protected.
You call. We answer—24/7, including holidays. You talk to a person, not a voicemail. We ask the right questions, dispatch a crew, and give you an ETA within 90 minutes.
We arrive and assess. Our team documents everything with photos and notes, identifies immediate hazards, and explains what needs to happen next. If water damage from firefighting is present, we start extraction and drying right away. Containment barriers and HEPA filtration go up to protect unaffected areas from smoke and soot cross-contamination.
We handle your claim. You get a detailed estimate using Xactimate—the same software your insurance adjuster uses—so there’s no sticker shock or back-and-forth. We coordinate directly with your carrier, submit documentation on your timeline, and answer their questions so you don’t have to.
Restoration begins. Soot and smoke residue get cleaned from walls, ceilings, and surfaces using professional-grade equipment. Odor neutralization treats what you can smell but can’t see. If your HVAC system circulated smoke, we clean the ductwork. Damaged materials get removed, dried, or replaced according to the scope.
We follow up. After the work is done, we walk the property with you to make sure everything meets your expectations. Fourteen days later, we check in again to confirm you’re satisfied and the job is complete.
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Fire damage rarely travels alone. Smoke penetrates porous surfaces. Soot coats walls and ceilings. Water from hoses and sprinklers soaks into flooring and drywall. You’re dealing with multiple problems that need different solutions, and all of them need to be addressed fast.
Our fire restoration service covers the full scope: emergency board-up and tarping to secure your property, water extraction and structural drying, soot and smoke cleaning, odor removal using thermal fogging or ozone treatment, and HVAC duct cleaning to stop recontamination. If belongings can be saved, we provide contents pack-out, cleaning, and climate-controlled storage until your space is ready.
Indiana saw seven billion-dollar disasters in 2023, and Clermont Heights isn’t immune. Older homes with outdated wiring, wood-burning fireplaces, and aging electrical panels face higher fire risk. When damage happens, you need a team that understands how smoke behaves in older construction, how to dry crawl spaces in humid Indiana summers, and how to work within insurance timelines without sacrificing quality. That’s what we do.
We answer our phone 24 hours a day, 7 days a week—including holidays. When you call, you talk to a live person who can dispatch a crew immediately.
Our standard on-site arrival time is 60 to 90 minutes anywhere in Clermont Heights and the greater Indianapolis area. Speed matters because fire damage doesn’t stop when the flames go out. Smoke continues to penetrate walls, soot etches into surfaces, and water from firefighting efforts starts soaking into flooring and framing.
The faster we get containment up, extraction started, and documentation underway, the less secondary damage you’ll face and the lower your restoration costs will be. We treat every call like the emergency it is.
Most homeowners policies in Indiana cover fire damage, including the cost of smoke cleanup, water extraction from firefighting, and temporary living expenses if your home is uninhabitable. But coverage depends on your specific policy, deductible, and how quickly you report the loss.
We work directly with your insurance company. Our estimates use Xactimate, the same pricing software adjusters use, so there’s no confusion or lowball pushback. We document everything with photos, moisture readings, and progress updates delivered within 24 hours and every 48 hours after that.
If your carrier requires additional reporting or tries to argue late notice, we’ve seen it before and know how to respond. You’re not navigating the claims process alone. We handle the paperwork, communicate with your adjuster, and make sure you get what your policy covers. If the job isn’t covered by insurance, we offer discounts for military members, seniors, first responders, and teachers.
Smoke odor doesn’t just sit on surfaces—it penetrates drywall, insulation, upholstery, and ductwork. Cleaning visible soot isn’t enough. You need equipment that neutralizes odor at the molecular level.
We use a combination of methods depending on the severity. HEPA air scrubbers with activated carbon filters run continuously during the job to capture airborne particles. Thermal fogging releases a deodorizing mist that penetrates the same porous materials smoke did, neutralizing odor from the inside out. For severe cases, we use ozone treatment in unoccupied spaces to break down odor-causing compounds.
If your HVAC system was running during or after the fire, smoke circulated through your ductwork and spread contamination to rooms that weren’t directly affected. We clean ducts and replace filters to stop recontamination. Surface cleaning, air treatment, and duct cleaning all happen together—that’s how you actually eliminate smoke odor instead of just masking it.
Anything that can be saved, we save. But leaving belongings in a smoke-damaged house while restoration happens will make them worse, not better.
We provide full contents pack-out service. Our team inventories every item, photographs it for insurance documentation, and transports it to a secure, climate-controlled facility. Salvageable items get professionally cleaned using techniques specific to the material—upholstery, electronics, documents, and clothing all require different approaches.
Once your home is fully restored, we deliver everything back and place it where you want it. Items that are too damaged to restore get documented and included in your insurance claim. You’re not sorting through smoky boxes in your driveway or trying to clean soot off dishes in your kitchen sink. We handle it, and we do it right.
It depends on the extent of the damage. A small kitchen fire with localized smoke might take one to two weeks. A whole-house fire with structural damage, water intrusion, and contents loss can take several weeks to a few months.
Here’s what affects the timeline: how much water the fire department used, whether framing or drywall needs replacement, how long it takes your insurance company to approve the scope, and whether we’re also handling mold remediation from water that sat too long.
We don’t control your adjuster’s response time, but we do control how fast we document, communicate, and execute once approval comes through. You’ll get progress updates every 48 hours so you’re never guessing where things stand. Our goal is to get you back in your home as quickly as possible without sacrificing quality or leaving problems that show up later.
Yes. Fire hoses and sprinkler systems dump hundreds or thousands of gallons of water into your home in minutes. That water doesn’t just evaporate—it soaks into flooring, drywall, insulation, and framing. If it’s not extracted and dried within 24 to 48 hours, mold starts growing.
We’re IICRC-certified in water restoration and applied structural drying, so we handle fire and water damage at the same time. Our crews arrive with truck-mounted extraction equipment, industrial dehumidifiers, and air movers to start drying immediately.
We use moisture meters and thermal imaging to track drying progress in real time, and we document everything for your insurance claim. You’re not calling one company for fire cleanup and another for water damage—we handle both, and we do it under one coordinated scope so nothing falls through the cracks.
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