Hear from Our Customers
The fire trucks leave. The adrenaline fades. Then you’re standing in your kitchen or living room wondering where to even start.
You’re dealing with soot on every surface, water damage from the hoses, and a smoke smell that won’t quit. Your insurance adjuster is coming tomorrow and you have no idea what to document or how to protect what’s left.
Here’s what fire restoration actually does: we stop the damage from spreading. Smoke and soot keep destroying materials for days after the fire is out, especially in Durbin’s humid climate. We contain the affected areas, pull out standing water, remove unsalvageable materials, and start cleaning what can be saved.
Within 24 hours, you’ll have photo documentation, a moisture map, and a clear plan your insurance company will actually accept. Within a week, the smell is gone and you can see your home again. That’s the difference between a six-month nightmare and a manageable recovery.
Elite Clean Restoration started as a carpet and floor cleaning company serving Central Indiana. When clients called us after disasters, we realized restoration was where we could make the biggest impact.
Now we’re IICRC-certified in water damage restoration, applied structural drying, and fire and smoke cleanup. We’re locally owned, BBB-accredited, and we’ve handled everything from kitchen grease fires to total-loss structure fires across Durbin and the surrounding areas.
You’ll never hit voicemail when you call our emergency line. A real person answers, day or night, and we’re usually on-site within 90 minutes. We know the local adjusters, we use Xactimate pricing so there are no surprises, and we’ll walk you through every step until you’re back in your home.
First, we answer. You talk to a real person who asks a few quick questions about what happened, where the fire started, and whether it’s safe to enter. If you’re still on-scene with fire crews, we coordinate directly with them.
We’re typically on-site within 60 to 90 minutes. Our team does a full fire damage inspection, takes photos of every affected area, and maps out moisture levels from firefighting water. We set up containment barriers and HEPA filtration to keep soot and smoke odor from spreading into clean areas.
Then we start the actual work: water extraction if needed, soot and ash removal, content pack-out for items that need off-site cleaning, and odor neutralization using hydroxyl generators or thermal fogging depending on what the space needs. You get a detailed report within 24 hours, then updates every 48 hours until the job is done.
Once everything is dry, clean, and odor-free, we walk you through the space. Fourteen days later, we follow up to make sure nothing was missed. If you need reconstruction—new drywall, flooring, paint—we handle that too.
Ready to get started?
Fire restoration isn’t just cleaning up ash. It’s a multi-step process that addresses fire damage, smoke damage, water damage, and structural safety all at once.
You get emergency board-up and tarping if your roof or windows are compromised. We extract standing water left by fire hoses, then set up commercial dehumidifiers and air movers to dry out your walls and subfloors. Soot gets cleaned from every surface using specialized products that won’t smear or stain.
Smoke odor removal is usually the hardest part, especially in Durbin where humidity traps smells in porous materials like drywall and insulation. We use HEPA air scrubbers, odor-sealing primers, and sometimes ozone or hydroxyl treatment depending on the severity. Contents that can be saved get packed out, cleaned off-site, and stored until your home is ready.
We also handle your insurance claim documentation. That means photos, written estimates using Xactimate software, and direct communication with your adjuster so you’re not playing middleman. If your HVAC system ran during the fire, we’ll inspect and clean the ductwork so you’re not blowing soot through your house the first time you turn on the heat.
It depends on the size of the fire and how much water the fire department used to put it out. A small kitchen fire with minimal smoke spread might take one to two weeks from start to finish. A whole-house fire with structural damage can take four to eight weeks or longer.
The first 48 hours are the most critical. That’s when we stabilize the scene, remove standing water, and start controlling smoke odor. After that, the timeline depends on drying, cleaning, and whether you need reconstruction.
We give you a realistic timeline during the initial inspection, and we update you every 48 hours so you’re never guessing. Most delays come from insurance approvals or material lead times, not the actual restoration work.
Most homeowner policies cover fire damage, including the cost of cleanup, repairs, and even temporary housing while the work is done. But coverage varies depending on your policy limits, deductible, and what caused the fire.
We work directly with your insurance company. That means we document everything with photos and moisture readings, write estimates using Xactimate software that adjusters recognize, and communicate with your claims rep so you don’t have to translate between us.
If there’s a coverage question—like whether smoke damage in an unburned room is covered, or if your HVAC cleaning is included—we flag it early and help you get answers. You’ll know what’s covered and what’s out-of-pocket before we start the work, not after.
Yes, but it takes the right equipment and process. Smoke odor doesn’t just sit on surfaces—it penetrates drywall, insulation, ductwork, and anything porous. Durbin’s humidity makes it worse because moisture holds odor molecules in place.
We start by removing any materials that can’t be cleaned, like heavily saturated insulation or charred framing. Then we clean all surfaces with commercial-grade soot removers and seal them with odor-blocking primer. We run HEPA air scrubbers and use hydroxyl generators or thermal fogging to neutralize airborne particles.
If the odor is in your HVAC system, we clean the ducts and replace the filters. The goal is complete elimination, not masking. If you smell smoke two weeks after we’re done, we come back and address it. That’s part of our 14-day follow-up.
First, make sure everyone is safe and the fire department has cleared the structure. Don’t go back inside until they say it’s okay. Once you’re cleared to enter, don’t start cleaning on your own—you can accidentally make smoke damage worse or destroy evidence your insurance company needs.
Call your insurance company to start a claim, then call us. We’ll be there within 60 to 90 minutes to secure the property, document the damage, and start mitigation. If you need to grab essentials like medications or documents, we can escort you in safely.
Don’t run your HVAC system, don’t wipe down walls, and don’t throw anything away until we’ve photographed it and your adjuster has seen it. The faster we can get on-site, the more we can save and the smoother your claim will go.
Yes. We’re a full-service restoration company, which means we take you from emergency response all the way through rebuild. You don’t have to hire a separate contractor once the cleaning is done.
After we’ve removed all the fire and smoke damage, dried out the structure, and eliminated odors, our reconstruction team steps in. We replace drywall, install new flooring, repaint, and handle any structural repairs your home needs. It’s all coordinated under one roof, so there’s no gap between trades and no finger-pointing if something goes wrong.
This also makes your insurance claim simpler. One estimate, one point of contact, one timeline. You’re not managing three different companies trying to schedule around each other.
We answer the phone. Every time. Day or night, you talk to a real person who can dispatch a crew, not a voicemail box or answering service.
We’re on-site fast—usually within 60 to 90 minutes in Durbin and the surrounding area. We document everything within 24 hours and send you updates every 48 hours so you always know what’s happening. We use the same pricing software your insurance company uses, so there are no surprise charges or inflated estimates.
We’re IICRC-certified, locally owned, and we’ve been doing this since 2016. You’re not a claim number to us. We do the work right, we communicate clearly, and we don’t leave until you’re satisfied. That’s it.
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