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You call. We answer—not a voicemail, not a call center. A real person who understands that every minute counts when smoke is settling into your walls and soot is corroding metal fixtures.
Within 60 to 90 minutes, our truck pulls up with industrial air scrubbers, HEPA filtration, thermal foggers, and moisture meters. We contain the affected areas so smoke doesn’t migrate into clean rooms. We document everything with photos and readings before we touch anything, because your insurance adjuster will need that proof.
The goal isn’t just cleanup. It’s stopping secondary damage—the kind that doubles your claim if you wait too long. Smoke particles smaller than 2.5 microns don’t just sit on surfaces. They burrow into drywall, upholstery, and HVAC ducts. Within 72 hours, acidic residue starts corroding metal and etching glass. We’re there to prevent that.
You get a detailed scope within 24 hours, progress updates every 48 hours, and a dedicated liaison who speaks insurance language so you don’t have to. When we’re done, you get a walkthrough and a follow-up call two weeks later to make sure nothing was missed.
We’ve been handling fire and smoke damage in Eagletown and the greater Westfield area since 2016. We’re IICRC-certified in Water Damage Restoration, Applied Structural Drying, and Applied Microbial Remediation—credentials that matter when your $845,000 home needs expert care.
We’re not a franchise. You’re not getting a different crew every time or a regional manager who’s never seen your property. You’re getting a local team that knows Hamilton County building codes, understands how Indiana’s freeze-thaw cycles complicate water damage from fire suppression, and has relationships with the adjusters reviewing your claim.
We’re EPA RRP compliant and BBB accredited. We use Xactimate pricing—the same software your insurance company uses—so there are no surprises when the estimate comes through. And because we’ve been doing this for nearly a decade in your area, we know which materials in newer Eagletown homes create toxic smoke and require specialized cleaning versus what can be wiped down and sealed.
First, we assess. That means walking every room with a thermal camera and moisture meter to map where smoke traveled and where water from firefighting efforts pooled. We’re looking for hidden damage—inside cabinets, behind baseboards, in your HVAC system. Everything gets photographed and logged.
Next, we contain and extract. Plastic sheeting and negative air pressure keep soot from spreading. If there’s standing water, we pull it out immediately. Wet materials start growing mold within 24 to 48 hours, and you don’t want a fire claim turning into a mold problem.
Then comes cleaning. Dry soot gets HEPA-vacuumed. Wet soot gets treated with alkaline cleaners. Protein residue from synthetic materials—carpet, upholstery, plastics—requires enzyme treatments. We clean walls, ceilings, contents, and ductwork. Odor doesn’t just disappear when you wipe things down. We use hydroxyl generators and thermal fogging to neutralize it at the molecular level.
Finally, we dry and monitor. Industrial dehumidifiers and air movers run until moisture readings hit safe levels. We check back every day, adjust equipment, and update you on progress. Once everything’s dry and clean, we walk you through the space and confirm you’re satisfied before we pack up.
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You’re not just getting soot wiped off walls. You’re getting a full-spectrum damage restoration service that addresses everything fire and firefighting efforts left behind.
That includes emergency board-up if windows or doors were damaged. It includes pack-out and storage for contents that need off-site cleaning or protection during reconstruction. It includes HVAC duct cleaning, because smoke travels through your ventilation system and recontaminates cleaned spaces if ducts aren’t addressed. And it includes odor neutralization—not masking with air fresheners, but actual chemical neutralization.
In Eagletown, where many homes were built in the early 2000s with synthetic materials and open floor plans, smoke spreads fast. You might have fire damage in the kitchen but smoke damage throughout the main level and even upstairs. We treat the whole affected area, not just the burn site. We also handle the insurance paperwork—photos, moisture maps, line-item estimates—so your claim moves faster and you’re not stuck translating contractor language for your adjuster.
If you’re a senior, veteran, teacher, or first responder, we offer discounts on non-insurance work. And because we know fire doesn’t wait for business hours, we answer our phone 24/7. No voicemail. No “we’ll call you back.” Just a live person ready to dispatch a crew.
Smoke damage starts causing permanent discoloration within minutes, not hours. Acidic soot begins etching glass and corroding metal within the first 72 hours. That’s why speed matters.
If you wait even a few days, you’re looking at replacing fixtures, repainting walls that could have been cleaned, and dealing with odors that have penetrated deep into porous materials like drywall and insulation. The longer soot sits, the more it bonds to surfaces. What could have been a cleaning job turns into a replacement job.
We’ve seen homeowners in Eagletown wait a week thinking they could handle cleanup themselves, only to realize the smell won’t go away and their insurance adjuster is now questioning whether the damage was mitigated promptly. Fast response isn’t just about convenience. It’s about protecting your claim and your property value.
Most homeowner policies cover fire damage restoration, including smoke and soot cleanup, water damage from firefighting efforts, and even temporary living expenses if your home is uninhabitable. But coverage depends on your specific policy and how well the claim is documented.
That’s where we come in. We use Xactimate, the same estimating software your insurance company uses, so our scope aligns with what adjusters expect to see. We document everything—pre-loss condition, extent of damage, moisture readings, cleaning methods, equipment used—so there’s no ambiguity when your claim gets reviewed.
We also have a dedicated claims liaison who can walk you through the process, communicate directly with your adjuster, and make sure nothing gets missed. The average fire claim in the U.S. is over $83,000, and insurers scrutinize large claims carefully. Proper documentation from an IICRC-certified restoration company makes a difference in how quickly your claim gets approved and paid.
Smoke odor can be completely eliminated if it’s treated correctly. The key is understanding that odor isn’t just on surfaces—it’s in the air, in porous materials, and inside your HVAC system.
We don’t mask odors with sprays or ozone shock treatments alone. We use a combination of deep cleaning, thermal fogging, and hydroxyl generation. Thermal fogging uses a heated solution that mimics smoke’s behavior, penetrating the same places smoke particles traveled. Hydroxyl generators break down odor molecules at a chemical level without leaving behind harmful residues.
We also clean your ductwork. If smoke traveled through your HVAC system and we don’t address it, every time your furnace or AC kicks on, you’ll smell it again. In Eagletown homes with central air, this step is non-negotiable. Once we’re done, we do a final walkthrough and a two-week follow-up to confirm the odor hasn’t returned. If it has, we come back and treat it again.
Fire damage refers to structural harm caused by flames—burned wood, melted materials, compromised framing. Smoke damage refers to soot, residue, and odor that spread far beyond where the fire actually burned.
In most residential fires, smoke damage affects a much larger area than fire damage. You might have a kitchen fire contained to one wall, but smoke travels through doorways, up stairwells, into bedrooms, and through your HVAC system. Soot settles on walls, ceilings, furniture, clothing, and electronics. Different types of smoke require different cleaning methods. Dry smoke from fast-burning wood fires is easier to clean than wet, sticky soot from slow-burning synthetic materials.
We assess both. We identify what was directly burned and needs reconstruction, and we map where smoke traveled so we can clean and deodorize every affected surface. Skipping smoke damage restoration because “the fire was small” is a mistake. Lingering soot and odor will affect your indoor air quality, damage your belongings over time, and hurt resale value if you ever sell your Eagletown home.
Mitigation—the initial cleanup, drying, and deodorizing—usually takes one to two weeks depending on the extent of damage. Full restoration, including reconstruction of burned areas, can take several weeks to a few months.
The timeline depends on how much structural damage occurred, how long it takes your insurance company to approve the scope, and whether you need permits for reconstruction work. We handle the mitigation phase quickly because that’s where secondary damage happens. The longer materials stay wet or soot sits untreated, the worse the damage gets.
Once mitigation is complete and your adjuster signs off, reconstruction begins. We coordinate that process and keep you updated every 48 hours so you’re never guessing what’s happening. In Eagletown, where many homeowners are managing busy careers and families, clear communication and realistic timelines matter. We don’t overpromise. We give you a detailed schedule upfront and flag any delays immediately.
It depends on the severity of the damage and what phase of restoration we’re in. If the fire was small and contained, you can often stay in unaffected areas of your home while we work. If there’s significant smoke contamination, structural damage, or safety concerns, temporary relocation is safer.
We use containment barriers and negative air pressure to isolate work zones, so soot and odors don’t spread into clean areas. We also wear shoe covers and take precautions to minimize disruption. That said, industrial equipment like air scrubbers and dehumidifiers runs 24/7 and can be loud. Some homeowners prefer to stay with family or in a hotel during the mitigation phase.
Your insurance policy likely includes “loss of use” coverage, which pays for temporary housing if your home is uninhabitable. We can help you understand what qualifies and provide documentation your insurer needs to approve those expenses. Our goal is to get you back into a clean, safe, fully restored home as quickly as possible—but not before it’s truly ready.
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