Hear from Our Customers
The smell is gone. Not masked—actually gone. You walk through rooms that were black with soot, and they’re clean. The walls, the floors, the air itself.
Your insurance adjuster has every photo, every moisture reading, every line item they need. No back-and-forth. No surprises. The claim moves forward because the documentation was right the first time.
You’re not wondering if hidden smoke damage is going to show up in six months. The work was done correctly, with thermal imaging and containment barriers, so unaffected rooms stayed unaffected. Your HVAC system was cleaned so you’re not circulating soot every time the heat kicks on. You can actually move forward instead of waiting for the next problem to surface.
You call. We answer. Within 60 to 90 minutes, our team is on-site in Gale doing a full damage assessment—not just what you can see, but what’s behind walls, in ductwork, under flooring.
We document everything with photos and thermal imaging before we touch anything. Your insurance company gets a detailed report within 24 hours, and we update you every 48 hours after that. No guessing where things stand.
We set up containment barriers and HEPA filtration to protect the parts of your property that weren’t affected. Then we start the actual restoration—soot and smoke removal, odor neutralization, water extraction if firefighting efforts left standing water, and structural drying. If contents need to be packed out and stored, we handle that. If your HVAC system needs cleaning so it’s not blowing soot around, we do that too.
Every step is methodical. You get a walkthrough when we’re done, and we follow up 14 days later to make sure nothing was missed. That’s the process.
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Fire restoration isn’t just cleaning up what burned. It’s dealing with everything fire leaves behind—and everything the fire department’s water hoses left behind.
Soot removal from walls, ceilings, and floors. Smoke odor elimination using hydroxyl generators and thermal fogging, not air fresheners that cover up the problem for three days. Structural drying if water damage is present, because Central Indiana’s humidity will turn that into a mold problem fast.
We inspect your HVAC system and clean the ductwork if needed. Smoke travels, and if your ducts are full of soot, you’re breathing it every time the system runs. We also handle content pack-out if your belongings need off-site cleaning or storage during reconstruction.
You’ll get complete documentation—photos, moisture maps, progress notes—that aligns with Xactimate pricing so your insurance claim doesn’t get held up over line-item disputes. We work directly with adjusters and act as your claims liaison, which means fewer phone calls and faster approvals. If you’re military, a senior, a first responder, or a teacher handling this without insurance, we offer discounts.
We’re on-site in 60 to 90 minutes, any time of day or night. Fire damage gets worse the longer it sits—soot etches into surfaces, smoke odor sets deeper into porous materials, and if there’s water from firefighting efforts, you’re looking at potential mold growth within 24 to 48 hours.
Speed matters because the difference between cleaning a surface and replacing it often comes down to how fast restoration starts. Waiting a week can turn a $15,000 job into a $40,000 job.
Our phone is answered live 24/7 by someone on our team who can dispatch a crew immediately. You’re not leaving a message or waiting for a callback. You call, we answer, we come.
Most homeowners policies cover fire damage restoration, including smoke and soot cleanup, water extraction from firefighting efforts, and structural repairs. But coverage depends on your specific policy, your deductible, and how the fire started.
We work with insurance companies daily and use Xactimate pricing, which is the same estimating software most adjusters use. That alignment means fewer disputes and faster claim approvals. We’ll document everything with photos, moisture readings, and detailed scope notes so your adjuster has what they need.
We also act as your claims liaison. If there’s a question about scope or pricing, we handle that conversation directly with the insurance company. You shouldn’t have to translate between contractor language and insurance language while you’re trying to recover from a fire.
Smoke odor elimination is usually the hardest part of fire restoration because smoke particles are microscopic and they embed in everything—drywall, insulation, ductwork, subflooring, even concrete.
We don’t mask odors. We use hydroxyl generators and thermal fogging to break down odor-causing particles at the molecular level. Hydroxyl treatment is safe to use while people are in the building, and it neutralizes odors instead of covering them up. Thermal fogging reaches into cracks, crevices, and porous materials where smoke has penetrated.
If the odor source is in your HVAC system, we clean the ductwork. If it’s in carpet padding or insulation that absorbed too much smoke, we remove and replace those materials. Indiana’s humidity makes odor removal harder because moisture reactivates smoke particles, so we control humidity levels throughout the process. The goal is that you walk back into your home and smell nothing.
Fire damage is what actually burned—charred wood, melted materials, structural damage from flames. Smoke damage is everything the fire touched without burning it. Soot on walls and ceilings. Discoloration. Acidic residue that keeps etching into surfaces. Odor in fabrics, carpets, and air ducts.
Smoke damage often spreads farther than fire damage. A kitchen fire might stay contained to one room, but smoke travels through your entire house, into closets, behind walls, through your HVAC system. It leaves a film on everything, and if it’s not cleaned quickly, it causes permanent staining and corrosion.
We handle both. Fire damage restoration involves debris removal, structural assessment, and rebuilding. Smoke damage restoration involves soot removal, odor neutralization, content cleaning, and HVAC decontamination. Most fire events require both services because even if the fire was small, the smoke wasn’t.
It depends on the extent of the damage. A small kitchen fire with contained smoke damage might take one to two weeks. A whole-house fire with structural damage, water extraction, and full content pack-out can take several weeks to a few months.
We start cleanup and restoration within 24 to 48 hours of your call, and beginning that process quickly reduces the total timeline. Soot that’s removed in the first few days wipes off. Soot that sits for two weeks etches in and requires more aggressive treatment or replacement.
You’ll get a timeline estimate after our initial assessment, and we update you every 48 hours so you know where things stand. We also coordinate with your insurance company to keep approvals moving and avoid delays. The goal is to get you back into your home as fast as possible without cutting corners that create problems later.
Yes. Firefighters use thousands of gallons of water to put out a fire, and that water has to go somewhere. It soaks into floors, walls, insulation, and subflooring. If it’s not extracted and dried quickly, you’re looking at warped flooring, mold growth, and structural damage on top of the fire damage you’re already dealing with.
We bring industrial water extractors and dehumidifiers on-site during the initial response. We pull standing water, set up drying equipment, and monitor moisture levels with thermal imaging and moisture meters until everything is back to normal range. Central Indiana’s humidity makes structural drying slower, so we control the environment to speed up the process.
Water damage from firefighting is usually covered under the same insurance claim as fire damage, and we document it all together. You’re not dealing with two separate claims or two separate contractors. It’s one job, handled start to finish.
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