Hear from Our Customers
You’re not wondering if more damage is happening while you wait. You’re not calling your insurance company five times trying to explain what a restoration estimate should look like. You’re not second-guessing whether the smoke smell will ever actually go away.
When we arrive within 60 to 90 minutes, we immediately contain the affected areas to stop soot and smoke from spreading into rooms that weren’t touched by the fire. We document everything with photos and moisture mapping so your claim moves faster. We handle the water damage from firefighting efforts, pull out damaged materials that can’t be saved, and start drying what can be.
Within 24 hours, you’ll have a detailed report. Every 48 hours after that, you’ll get an update on what’s been done and what’s next. No chasing us down for answers.
The outcome isn’t just a cleaned-up property. It’s knowing the job was done right the first time, your insurance company has what they need, and you can move forward without wondering what got missed.
We’re IICRC-certified in water restoration, applied structural drying, and microbial remediation. We’re also EPA RRP compliant and BBB accredited. That’s not marketing talk—it means we follow the protocols insurance companies expect and adjusters recognize.
Hazelwood homes average $217,300 in value, about 36% higher than the Indiana average. Older housing stock and Indiana’s freeze-thaw cycles mean fire risks are compounded by structural vulnerabilities. We’ve worked with homeowners, property managers, and light commercial clients across the Indianapolis area who need fast, insured work done correctly.
We answer our phone live, every time. We show up in under 90 minutes. We work directly with your insurance carrier, and we don’t leave until you’ve walked the property with us and signed off on the work.
You call our 24/7 line and talk to a real person who dispatches a certified tech to your property. We arrive in 60 to 90 minutes, assess the fire and smoke damage, and immediately set up containment with HEPA filtration to protect unaffected areas.
We document everything on-site—photos, moisture levels, structural concerns—and send that report to you and your insurance adjuster within 24 hours. If contents need to be packed out for cleaning or storage, we handle that too. If your HVAC system pulled smoke through the ducts, we’ll let you know and take care of it.
Demo starts on materials that can’t be saved. Drying equipment goes in for water damage from hoses or sprinkler systems. Soot and smoke residue get cleaned using the right methods for each surface type—because drywall, wood, and metal all need different approaches.
Every 48 hours, you get a progress update. When we’re done, we walk the property with you, answer any questions, and follow up again in 14 days to make sure everything still looks and smells right.
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Fire restoration isn’t just cleaning up soot. It’s managing the water damage from firefighting efforts, removing smoke odor that’s embedded in porous materials, and making sure hidden damage doesn’t turn into a bigger problem three months from now.
We handle emergency board-up if windows or doors were compromised. We pull out insulation, drywall, and flooring that absorbed smoke or water beyond saving. We clean and deodorize contents, or pack them out to a secure facility if the property isn’t safe for storage yet.
In Hazelwood, where the average home sells in three days and property values sit well above the state average, fire damage can derail a sale or a refinance if it’s not documented and restored properly. We use Xactimate pricing, the same software your insurance adjuster uses, so estimates align and claims don’t get held up over line-item disputes.
You’ll also get odor neutralization, not just masking. HVAC duct cleaning if smoke traveled through your system. And a claims liaison who talks to your adjuster directly so you’re not stuck in the middle trying to translate restoration language.
We’re on-site in 60 to 90 minutes, 24/7. That’s not an average—it’s our standard.
Fire and smoke damage gets worse the longer it sits. Soot becomes harder to remove. Acidic residues start etching into surfaces. Water from firefighting efforts seeps deeper into subfloors and wall cavities.
When you call, you talk to a live person who dispatches a certified tech immediately. We don’t wait until morning, and we don’t put you on a callback list. Speed matters because every hour of delay increases restoration costs and the chance of permanent damage.
Most homeowner policies cover fire damage restoration, including smoke and water damage caused by firefighting efforts. We work directly with your insurance carrier to make the claims process as smooth as possible.
We document everything with photos, moisture maps, and detailed estimates using Xactimate—the same software your adjuster uses. That alignment means fewer disputes and faster approvals.
We also offer direct billing, so you’re not fronting the full cost and waiting for reimbursement. Our claims liaison communicates with your adjuster throughout the project, so you’re not stuck playing middleman. If you have questions about your specific coverage, we’ll walk through your policy with you during the initial assessment.
Smoke odor doesn’t just sit on surfaces—it penetrates porous materials like drywall, insulation, upholstery, and ductwork. Masking it with air fresheners or ozone machines alone won’t solve the problem.
We start by removing materials that can’t be saved—anything that’s heavily saturated with smoke or water. Then we clean all affected surfaces using methods specific to each material type. Wood, metal, and drywall all require different approaches.
For embedded odors, we use thermal fogging or hydroxyl generators, depending on the situation and whether the property is occupied. If smoke traveled through your HVAC system, we clean the ductwork too. The goal is complete odor elimination, not temporary coverage. We follow up 14 days after completion to make sure the smell hasn’t returned.
Fire damage is the direct destruction from flames—burned materials, charred structures, melted belongings. Smoke damage is everything the fire touched without burning it: soot residue, discoloration, corrosive deposits, and odor.
Smoke damage often spreads farther than fire damage. It travels through HVAC systems, seeps into closed cabinets, and coats surfaces in rooms the fire never reached. Soot is acidic, so it continues damaging surfaces even after the fire is out.
Both require different restoration techniques. Fire damage usually involves demolition and reconstruction. Smoke damage requires specialized cleaning methods, odor neutralization, and sometimes contents restoration. Most fire events involve both, plus water damage from firefighting efforts. We handle all three in one coordinated project so you’re not managing multiple contractors.
It depends on the extent of the fire, smoke, and water damage. A single-room fire with contained smoke might take one to two weeks. A whole-home fire with structural damage can take several weeks to a few months.
We give you a realistic timeline during the initial assessment, and we update you every 48 hours as work progresses. Delays usually come from insurance approvals, not the work itself—that’s why our claims liaison stays in contact with your adjuster throughout the project.
Drying alone can take three to five days depending on humidity levels and the materials affected. Demo and cleaning follow drying. Reconstruction timelines depend on the scope, but we don’t drag projects out. You’ll know what to expect from day one, and we’ll tell you immediately if anything changes.
Yes. We pack out contents that need off-site cleaning or can’t stay in the property during restoration. Everything gets inventoried, photographed, and stored in a secure facility.
Some items can be cleaned on-site. Others—like upholstered furniture, electronics, or clothing—need specialized treatment we handle at our facility. We also store belongings if the property isn’t safe or accessible during demolition and reconstruction.
When items are ready, we deliver them back or keep them in storage until reconstruction is complete. All contents work is documented for your insurance claim, and we coordinate timing with you so you’re not without essential belongings longer than necessary. If something can’t be restored, we’ll tell you up front and document it for your adjuster.
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