Hear from Our Customers
The smoke smell is gone. The soot is cleaned from every surface. Your belongings are either restored or properly documented for your claim.
Water damage from firefighting efforts is dried and treated before mold becomes a problem. Your HVAC system is cleaned so you’re not circulating smoke particles every time the heat kicks on. Unaffected rooms stay protected during the entire process because we contain the work area from day one.
You’re not wondering what’s happening or what comes next. You receive photo documentation within 24 hours and updates every 48 hours after that. Your insurance adjuster has everything they need because our pricing aligns with Xactimate, the same software they use. Two weeks after we finish, we follow up to make sure nothing was missed.
Elite Clean Restoration is IICRC-certified in fire and smoke restoration, water damage, and mold remediation. We’re EPA RRP certified and BBB accredited. We’re also family-owned, which means our reputation in Kinder and Central Indiana is everything.
We answer our phone 24/7 with a real person, not a recording. We’re on-site in 60-90 minutes, not 3-4 hours. We know Indiana’s older housing stock, the humidity that makes smoke odor worse, and the freeze-thaw cycles that complicate water damage after a fire.
You call our 24/7 line and talk to a real person. We ask a few questions about what happened, what’s damaged, and whether there’s standing water from firefighting. Then we’re on the way, usually within 60-90 minutes.
When we arrive, we assess the fire damage, smoke penetration, and any water damage from hoses or sprinklers. We document everything with photos and moisture readings. If your insurance requires it, we can wait for the adjuster or start emergency mitigation immediately to prevent further damage.
We set up containment barriers and HEPA filtration to keep smoke and soot from spreading to clean areas. We remove standing water, pull damaged materials, and start the drying process. Salvageable contents get cleaned on-site or packed out for specialized restoration and temporary storage.
Soot and smoke residue are cleaned from walls, ceilings, and surfaces using commercial-grade products and techniques. We treat for odor using hydroxyl generators or thermal fogging, depending on what the space needs. Your HVAC ducts get cleaned if smoke traveled through the system.
You get a full walkthrough when we’re done, plus a follow-up call 14 days later. If something doesn’t look or smell right, we come back.
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Fire restoration means more than cleaning up soot. It’s water extraction and drying from fire hoses. It’s odor elimination that actually works, not just covering up the smell. It’s protecting your undamaged rooms with physical barriers and air scrubbers.
In Kinder, where humidity sits high most of the year, smoke odor doesn’t just disappear. It settles into drywall, insulation, and ductwork. We treat it at the source with hydroxyl technology and thermal fogging, and we verify it’s gone before we leave.
You also get complete documentation for your insurance claim. That means photos of every affected area, moisture maps, daily logs, and Xactimate-aligned estimates that match what your adjuster expects to see. Our claims liaison walks you through the process and answers questions your adjuster might not have time for.
If your home was built before 1978, we follow EPA lead-safe practices. If contents need professional cleaning or storage during reconstruction, we handle pack-out and inventory. If your crawl space flooded from firefighting water, we dry and treat it before mold starts growing.
We’re on-site in 60-90 minutes after you call, day or night. That’s faster than the industry standard of 2-4 hours, and it matters because fire damage gets worse the longer it sits.
Smoke residue becomes harder to clean after 48 hours. Water from firefighting efforts starts growing mold within 24-48 hours, especially in Indiana’s humidity. Soot etches into glass and metal if it’s not removed quickly. The faster we start, the more we can save and the lower your claim costs.
Our 24/7 line is answered by a real person who can dispatch a crew immediately, not an answering service that takes a message.
Most homeowner policies cover fire damage restoration, including smoke cleanup and water damage from firefighting. What’s covered depends on your policy limits, deductible, and whether the fire was accidental or due to negligence.
We work directly with insurance companies and use Xactimate, the same estimating software your adjuster uses. That means our pricing aligns with what they expect to pay, which speeds up approvals. Our claims liaison helps you document everything, file your claim correctly, and follow up if there are questions.
If you’re not sure what your policy covers, we can review it with you during the initial inspection. For non-insurance jobs, we offer discounts for military members, seniors, first responders, and teachers.
Smoke odor doesn’t just sit on surfaces. It penetrates drywall, insulation, ductwork, and anything porous. Cleaning visible soot helps, but it won’t eliminate the smell.
We use hydroxyl generators and thermal fogging to neutralize odor molecules at the source. Hydroxyls break down odor compounds in the air and on surfaces without leaving a chemical residue. Thermal fogging uses a heated mist that penetrates the same places smoke traveled, bonding with odor particles and neutralizing them.
We also clean your HVAC system and ductwork so you’re not recirculating smoke particles every time the furnace or AC runs. In Indiana’s humidity, smoke odor lingers longer than in drier climates, so we verify it’s gone with a final walkthrough before we consider the job complete.
Fire damage refers to structural harm from flames—burned materials, charred wood, melted fixtures. Smoke damage is what happens in areas the fire didn’t reach: soot on walls, discoloration, odor penetration, and residue on belongings.
Most fires create both types of damage, plus water damage from firefighting. You might have a kitchen fire that burned cabinets and counters, but smoke traveled through the whole house, leaving soot in bedrooms and living areas. Then the fire department used hoses, so now you have standing water in the basement.
We handle all three. Fire and smoke restoration includes cleaning soot, removing odor, treating affected surfaces, and restoring or replacing damaged materials. Water damage restoration includes extraction, drying, dehumidification, and mold prevention. You don’t need to call multiple companies.
It depends on the size of the fire, how far smoke traveled, and how much water damage occurred during firefighting. A small kitchen fire with localized smoke might take 3-5 days. A whole-house fire with structural damage and water in the basement can take several weeks.
Emergency mitigation—water extraction, containment setup, soot removal—starts immediately and usually takes 1-3 days. Drying and dehumidification take 3-7 days depending on humidity levels and how much water is present. Odor treatment and final cleaning add another 2-4 days.
We give you a timeline during the initial inspection and update you every 48 hours as the work progresses. If your insurance requires reconstruction after restoration, that’s a separate timeline, but we can coordinate those crews to keep the process moving.
Yes. Water damage from fire hoses and sprinklers is part of nearly every fire restoration project, and it needs to be addressed immediately. Standing water leads to mold growth within 24-48 hours, especially in Indiana’s humid climate.
We extract water, set up commercial dehumidifiers and air movers, and monitor moisture levels in walls, floors, and subfloors until everything is dry. We also check crawl spaces and basements, which often flood during firefighting and get overlooked until mold becomes visible.
Our IICRC water damage certification means we follow the same drying protocols as dedicated water restoration companies. You’re not getting a fire crew that treats water as an afterthought—you’re getting certified technicians who know how to dry a structure correctly the first time.
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