Hear from Our Customers
You’re not just getting soot wiped off walls. You’re getting your home back—the one where your kids feel safe again, where the smell of smoke doesn’t hit you every time you open the door, where you can actually sleep without worrying about what’s hiding in the ductwork or behind the drywall.
Fire damage doesn’t stop at what you can see. Smoke travels through HVAC systems, settles into insulation, and leaves residue that keeps working long after the flames are out. That’s why fire and smoke restoration means addressing what’s visible and what isn’t—from soot removal and odor neutralization to duct cleaning and contents pack-out.
You’ll get documentation within 24 hours: photos, moisture maps, scope of work. Then updates every 48 hours so you’re never guessing where things stand. Your insurance adjuster gets the same information, in the format they need, so your claim moves forward instead of stalling out.
When we’re done, you’ll walk through with us. Two weeks later, we’ll follow up. Because fire restoration isn’t finished until you’re confident the job was done right.
We’ve been handling emergency restoration work in Hamilton County since 2016. We’re IICRC-certified in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMRT). We’re also BBB-accredited and maintain EPA RRP compliance where applicable.
Luxhaven homeowners face unique risks. Homes near Geist Reservoir deal with humidity that accelerates mold growth after fire suppression. Older custom builds often have complex HVAC systems that require specialized cleaning after smoke events. We’ve worked in these properties—we know what matters.
You’ll reach a live person when you call, not a voicemail. We’ll be on-site in 60 to 90 minutes, not “sometime tomorrow.” And we’ll treat your home like it’s ours, because in a town this size, reputation isn’t marketing—it’s everything.
First, we assess the damage. That means a full inspection—not just the burned area, but everywhere smoke and water could have traveled. We document everything with photos and moisture readings, then send you a detailed scope within 24 hours.
Next, we contain the affected areas with physical barriers and HEPA filtration to keep soot and odor from spreading. If your belongings need to be moved for cleaning or protection, we pack them out, inventory everything, and store them in a climate-controlled facility. You’ll get a complete list.
Then the restoration work begins. We remove damaged materials, clean all surfaces using professional-grade products, treat odors at the source, and dry out any water damage from firefighting efforts. If your HVAC system was running during the fire, we clean the ducts—because smoke doesn’t stay in one room.
Throughout the process, you get updates every 48 hours. Your insurance company gets the same reports, formatted in Xactimate so there’s no back-and-forth over line items. When the work is done, we walk the property with you. Fourteen days later, we follow up to make sure everything still meets your expectations.
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Fire restoration in Luxhaven means handling the full scope—not just the obvious damage. You’re getting soot and smoke residue removal from all affected surfaces, including walls, ceilings, and floors. Odor neutralization using hydroxyl generators or thermal fogging, depending on severity. HVAC duct cleaning if the system was active during the fire.
Water damage mitigation is part of every fire job. Firefighting efforts leave standing water, soaked insulation, and moisture in places you wouldn’t expect. We extract water, set up drying equipment, and monitor moisture levels daily until everything’s back to normal. That prevents mold growth—a common issue in Hamilton County’s humid climate.
Contents management is available if you need it. We’ll pack out furniture, clothing, electronics, and personal items, clean or restore what we can, and store everything securely until your home is ready. You’ll get an itemized inventory with photos.
We also coordinate directly with your insurance company. Our estimator uses Xactimate, the same software adjusters use, so pricing aligns from the start. We’ll handle the paperwork, answer their questions, and make sure your claim covers what it should. For non-insurance work, we offer discounts for military members, seniors, first responders, and teachers.
We’re on-site in 60 to 90 minutes after you call, 24 hours a day, 365 days a year. You’ll reach a live person immediately—no answering service, no waiting until morning.
Speed matters because fire damage gets worse the longer it sits. Soot becomes harder to remove. Smoke odor sets deeper into porous materials. Water from firefighting efforts starts growing mold within 24 to 48 hours, especially in Luxhaven’s humid climate near Geist Reservoir.
When we arrive, we’ll assess the damage, start containment to protect unaffected areas, and begin documentation for your insurance claim. You’ll have a full scope of work and cost estimate within 24 hours, so there’s no guessing about what happens next.
Most homeowners policies cover fire damage restoration, but coverage varies based on your specific policy, deductible, and the cause of the fire. We work directly with your insurance company to maximize what’s covered and minimize what you pay out of pocket.
Here’s how it works: we document everything with photos, moisture readings, and detailed notes. Then we write an estimate using Xactimate, the same software your adjuster uses. That eliminates disputes over pricing and speeds up approval.
We’ve seen claims get underfunded when smoke damage isn’t fully documented—insurers sometimes miss ductwork cleaning, contents restoration, or the full extent of odor treatment. We make sure those items are included upfront. If your adjuster has questions, we handle those conversations so you don’t have to translate between contractor language and insurance language.
Smoke odor doesn’t just sit on surfaces—it penetrates drywall, insulation, ductwork, and anything porous. Surface cleaning alone won’t fix it. Complete smoke damage cleanup means treating the source, not masking the smell.
We start by removing any materials that can’t be saved—burned insulation, heavily damaged drywall, or anything with embedded odor that won’t release. Then we clean all remaining surfaces with professional-grade products designed for soot and smoke residue.
For odor that’s absorbed into materials, we use hydroxyl generators or thermal fogging, depending on the situation. If your HVAC system was running during the fire, we clean the ducts—because recirculating smoky air will bring the odor back no matter how well we clean the rooms. The goal is that when you walk in two weeks later, you don’t smell anything.
If your furniture, clothing, or personal items were affected by smoke or need to be moved for restoration work, we offer contents pack-out and storage. Everything gets inventoried with photos, cleaned or restored if possible, and stored in a climate-controlled facility until your home is ready.
You’ll receive a detailed list of what we packed, where it’s going, and what condition it’s in. Items that can be cleaned—like upholstery, drapes, or electronics—go to specialized vendors. Items that can’t be saved get documented for your insurance claim.
This matters in Luxhaven homes where high-value furnishings, artwork, or collectibles are common. We treat everything with care, and we don’t bring anything back until you’ve walked through the restored space and confirmed it’s ready. You’re not juggling multiple vendors or wondering where your belongings are—we handle it.
Most fire restoration projects in Luxhaven take one to three weeks, depending on the extent of damage and how quickly insurance approves the scope. Small kitchen fires with limited smoke spread might be done in a week. Whole-home fires with structural damage and contents pack-out can take longer.
Here’s the typical timeline: we’re on-site within 90 minutes to assess and contain. You get a full estimate within 24 hours. Once insurance approves, we start work immediately—usually within 48 hours. Demo and cleaning happen first, then drying and odor treatment, then any reconstruction if walls or ceilings were removed.
You’ll get progress updates every 48 hours so you know exactly where things stand. We don’t disappear for days and then show up unannounced—that’s a common complaint about restoration contractors, and we’ve built our process to avoid it. When the work’s done, we schedule a walkthrough with you, then follow up two weeks later to make sure everything’s still right.
Yes. Every fire restoration job includes water damage mitigation, because fire suppression leaves standing water, soaked insulation, and moisture in places you wouldn’t expect. Ignoring that leads to mold growth, warped floors, and structural issues.
We extract standing water immediately, then set up commercial dehumidifiers and air movers to dry out affected areas. We monitor moisture levels daily using thermal imaging and moisture meters—not guessing, measuring. Drying usually takes three to five days depending on how much water was used and where it traveled.
This is especially important in Hamilton County, where humidity stays high and mold can start growing within 24 to 48 hours. We’re IICRC-certified in both fire restoration and water damage restoration (WRT and ASD), so you’re not coordinating between two different companies. One call, one team, one timeline.
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