Hear from Our Customers
Fire doesn’t just burn—it leaves soot on every surface, water damage from hoses, and smoke odor that seeps into drywall and carpets. You’re looking at structural questions, insurance paperwork, and a timeline that feels impossible.
Here’s what actually matters: getting someone who shows up fast, documents everything the right way the first time, and handles the insurance side so you’re not stuck translating between adjusters and contractors. That’s where speed and process make the difference.
Within 90 minutes of your call, you’ll have an IICRC-certified team on-site taking photos, mapping damage, and starting containment so the rest of your property stays clean. Within 24 hours, you’ll have a full report your insurance company can actually use. And within 48 hours after that, you’ll get an update on progress—no chasing, no guessing.
You’re not just getting cleanup. You’re getting your life back on a timeline that doesn’t drag out for months.
First, you call our live-answer line—day or night. No voicemail, no answering service. You’ll talk to someone who can dispatch a crew immediately, usually within 60 to 90 minutes depending on where you are in Nineveh or the surrounding area.
When we arrive, we assess structural safety, take photos of every affected area, and start containment. That means sealing off undamaged rooms with plastic barriers and running HEPA filtration so soot and smoke particles don’t spread. We’ll also start extracting water if firefighting efforts left standing water or soaked materials.
Within 24 hours, you’ll receive a full damage report with photos, moisture readings, and a scope of work written in the same Xactimate format your insurance adjuster uses. We’ll send that directly to your carrier and walk you through what’s covered, what’s not, and what comes next.
From there, we remove unsalvageable materials, clean and deodorize what can be saved, dry out the structure, and begin repairs. You’ll get progress updates every 48 hours. And when we’re done, we’ll walk the property with you and follow up two weeks later to make sure nothing was missed.
Ready to get started?
Fire restoration isn’t just about cleaning up ash. It’s about addressing every layer of damage—some obvious, some hidden—and coordinating the right sequence of work so nothing gets missed or done twice.
We handle soot and smoke residue removal from walls, ceilings, and contents. We extract water, set up drying equipment, and monitor moisture levels daily until everything hits safe thresholds. If your HVAC system was running during the fire, we’ll clean the ductwork so you’re not circulating smoke particles every time the heat kicks on.
Odor removal is a separate process. Smoke gets into porous materials—drywall, insulation, subflooring—and standard cleaning won’t touch it. We use hydroxyl generators and thermal fogging to neutralize odors at the molecular level, not just cover them up.
For Nineveh homeowners, we also see a lot of older homes with knob-and-tube wiring or plaster walls, which changes how we approach demo and drying. We’ll pack out and inventory your belongings if needed, store them in a climate-controlled space, clean them properly, and return them once the property is restored. And if you need help coordinating the rebuild—drywall, paint, flooring—we’ll manage that too so you’re not juggling five different contractors.
It depends on the size of the fire and how much water was used to put it out. A small kitchen fire with minimal smoke spread might take one to two weeks. A whole-structure fire with significant water damage and odor penetration can take four to eight weeks or longer.
The timeline breaks down into phases: emergency mitigation (1-3 days), drying and dehumidification (3-7 days), cleaning and deodorization (3-10 days), and reconstruction (1-6 weeks). Insurance approval can add time if there’s back-and-forth on the scope.
We’ll give you a realistic timeline within 24 hours of starting work, and we’ll update you every 48 hours if anything changes. The biggest delays usually come from waiting on insurance or permitting—not the physical work.
Most homeowners policies cover fire damage, including the cost to repair or replace your home and belongings. That usually includes smoke damage, soot removal, water damage from firefighting, and temporary living expenses if your home is uninhabitable.
What’s not always covered: damage from neglect, certain types of electrical fires if your wiring wasn’t up to code, or fires caused intentionally. Your deductible applies, and your policy may have limits on certain categories like electronics or jewelry.
We work directly with your insurance company. We’ll document everything, write the estimate in the same software they use, and handle most of the communication so you’re not translating between us and the adjuster. If there’s a dispute over what’s covered, we’ll provide the documentation and photos to support the claim. You’ll know where you stand before we start any work that might come out of pocket.
If it’s done right, smoke odor can be completely eliminated—not just masked. But it requires more than air fresheners or ozone machines. Smoke particles embed themselves in drywall, insulation, wood framing, and anything porous.
We start by removing materials that can’t be saved—burned insulation, charred drywall, carpets that absorbed smoke. Then we clean all hard surfaces with commercial-grade soot removers. For odor that’s soaked into studs, subfloors, or ceilings, we use hydroxyl generators and thermal fogging, which breaks down odor molecules instead of covering them.
HVAC ducts get cleaned separately because they circulate air through the whole house. If your system was running during the fire, it pulled smoke into the ductwork, and that’ll keep reintroducing the smell. We also seal any porous surfaces that can’t be removed—like subfloors—with odor-blocking primer before new materials go in. Done correctly, you won’t smell smoke when you move back in.
It depends on the extent of the damage and what phase of restoration we’re in. If the fire was small and contained to one room, you can usually stay in the home as long as we set up proper containment and the air quality is safe.
If there’s significant smoke damage, active demolition, or structural concerns, it’s safer to stay elsewhere—and your homeowners insurance typically covers temporary housing under “loss of use” or “additional living expenses.” We’ll let you know up front if the property is safe to occupy or not.
During the drying and deodorization phases, equipment will be running 24/7—dehumidifiers, air scrubbers, fans. It’s loud, and the space won’t be comfortable. Most people choose to stay with family or in a hotel during that stretch. Once we’re into reconstruction, you can often move back into unaffected areas while we finish the work, depending on the layout.
Cleanup is just the first step. It’s removing debris, wiping down soot, and getting rid of the immediate mess. Restoration is the full process—cleanup, drying, odor removal, repairs, and rebuilding—so your property is back to how it was before the fire.
A lot of companies will clean up the visible damage and call it done. But if you don’t dry out the structure properly, you’ll have mold in two weeks. If you don’t treat the odor at the source, it’ll come back as soon as the weather changes. And if you don’t document everything correctly, your insurance might not cover the full scope of repairs.
Fire restoration also means coordinating the rebuild. That’s drywall, paint, flooring, electrical, plumbing—whatever was damaged. We manage that process so you’re not hiring and scheduling four different contractors yourself. You get one point of contact, one timeline, and one company standing behind the finished work.
As soon as the fire department clears the scene and says it’s safe to enter. Waiting even 24 hours can make the damage worse. Soot is acidic—it’ll start etching glass, tarnishing metal, and staining walls within hours. Smoke odor sets deeper the longer it sits. And if there’s water damage from hoses or sprinklers, mold can start growing in 24 to 48 hours.
The faster we can start containment, extraction, and documentation, the more we can save and the lower your overall claim will be. Insurance companies also expect you to mitigate further damage, so delays can sometimes complicate your claim.
We’re available 24/7 for exactly this reason. You can call at two in the morning, and we’ll have someone on-site in Nineveh within 90 minutes. The sooner we start, the sooner you’re back to normal—and the less you’ll lose in the process.
Local Resources
Useful Links
Other Services we provide in Nineveh
