Hear from Our Customers
Your home doesn’t smell like smoke anymore. The soot stains are gone—not just covered. Your insurance adjuster has every photo, moisture reading, and progress report they need, so your claim moves without delays or disputes.
You’re not wondering what’s happening or when someone will call you back. You know exactly where things stand because you’ve received updates every 48 hours since we started.
The areas that weren’t touched by fire stayed clean throughout the job. No tracked-in debris. No secondary damage from our equipment. And when we finished, we walked the property with you to make sure nothing was missed. Two weeks later, we followed up again—not to upsell, just to confirm everything still looks right.
That’s what fire restoration should feel like. Not chaotic. Not confusing. Just handled.
We’ve been responding to fire and smoke damage calls across North Augusta Addition and greater Indianapolis since 2016. We’re IICRC-certified in Water Restoration, Applied Structural Drying, and Microbial Remediation—credentials that matter when you’re dealing with insurance companies and structural safety.
We know how Indiana’s humidity and older housing stock complicate fire restoration. Soot doesn’t just sit on surfaces here—it absorbs into porous materials. Water from firefighting efforts doesn’t evaporate quickly in our climate. Those details change how we dry, clean, and document every job.
You’ll talk to a real person when you call, day or night. We’re on-site in 60 to 90 minutes, not “within 24 hours.” And we don’t hand you off to a different crew halfway through—you work with the same team from emergency call to final walkthrough.
You call our live-answer line and we dispatch immediately. Within 60 to 90 minutes, our crew arrives to assess the damage, stop it from spreading, and start emergency mitigation—boarding up openings, extracting water, and setting up containment to protect unaffected rooms.
Within 24 hours, you receive full photo documentation, a moisture map, and a detailed scope of work. We build the estimate in Xactimate, the same software your insurance company uses, so the numbers align from the start. If you want us to bill your carrier directly, we handle that coordination.
Throughout the job, we update you every 48 hours with progress photos and next steps. Our team wears shoe covers, runs HEPA filtration, and keeps the work zone contained. We remove soot from walls, ceilings, and contents. We clean your HVAC ducts so you’re not recirculating smoke particles. We neutralize odors at the molecular level, not just masking them.
When the work is done, we walk the property with you. Two weeks later, we follow up to make sure you’re still satisfied. That’s the process—no surprises, no gaps.
Ready to get started?
Fire restoration isn’t just about cleaning up what you can see. Smoke damage travels through your HVAC system. Soot embeds into drywall, insulation, and upholstery. Water from firefighting efforts soaks into subfloors and wall cavities. All of that has to be addressed, or you’ll deal with odors, staining, and mold growth later.
Our fire and smoke restoration includes structural cleaning, contents pack-out and storage, odor neutralization, HVAC duct cleaning, and full water damage mitigation. We also handle the rebuild—drywall, paint, flooring—so you’re not coordinating multiple contractors.
In North Augusta Addition, many homes were built before modern fire-stopping techniques became standard. That means smoke and heat can travel farther through wall cavities and attic spaces than you’d expect. We inspect those hidden areas and document everything for your insurance claim, so nothing gets missed and you’re not stuck paying out of pocket later.
If you’re filing a claim, we provide the adjuster with everything they need: photos, moisture logs, line-item estimates, and progress updates. If you’re paying directly, we offer discounts for military, first responders, seniors, and teachers.
You’ve got a 24- to 48-hour window before fire damage gets significantly worse. Soot is acidic—it keeps etching into metal, glass, and painted surfaces the longer it sits. Smoke odor bonds to porous materials like drywall and fabric. And if firefighters used water to put out the flames, that moisture starts feeding mold growth within 48 hours.
Starting the cleanup and restoration process within the first day or two doesn’t just save your belongings—it reduces your total restoration cost. The longer soot and water sit, the more materials have to be replaced instead of cleaned.
We’re on-site in 60 to 90 minutes because we know that window matters. Our first priority is stopping the damage from spreading—extracting standing water, setting up dehumidifiers, and removing loose soot before it gets ground into carpets or upholstery.
Most homeowner policies cover fire damage restoration, including smoke cleanup, water damage from firefighting, and contents restoration. But coverage depends on your policy limits, deductible, and whether the fire was accidental or involved neglect.
The bigger issue isn’t whether you’re covered—it’s whether your claim gets documented correctly. Insurance adjusters need detailed photo evidence, moisture readings, line-item estimates, and proof that the damage is directly related to the fire. If any of that is missing or unclear, your claim can get delayed or partially denied.
We build estimates in Xactimate, the same software your insurance company uses, so the scope and pricing match their expectations. We also provide full documentation within 24 hours and communicate directly with your adjuster if you want us to. That removes most of the friction from the claims process and keeps things moving.
Smoke odor comes back if it’s only masked, not neutralized. A lot of companies spray deodorizers or run ozone machines without actually removing the source—soot particles embedded in drywall, insulation, ductwork, and contents. That might smell better for a few days, but the odor returns as soon as the air circulates.
We remove the soot first. That means cleaning walls, ceilings, and contents with professional-grade solutions designed for fire residue. We also clean your HVAC system, because smoke particles get pulled into ducts and recirculate every time your furnace or AC runs.
After the soot is gone, we use hydroxyl generators or thermal fogging to neutralize odor molecules at the source. This isn’t a cover-up—it’s a chemical process that breaks down the compounds causing the smell. When we’re done, the odor is gone for good, and we’ll confirm that with you during the final walkthrough and 14-day follow-up.
Anything that can be cleaned gets cleaned. Anything that can’t be saved gets documented and photographed for your insurance claim. We don’t make that call lightly—our job is to restore as much as possible, not replace everything.
For items that are salvageable but need off-site cleaning or a safe place to stay during construction, we offer contents pack-out and storage. We inventory everything, clean it at our facility, and return it when the restoration is complete.
For items that are too damaged to restore—think melted electronics, heavily charred furniture, or textiles soaked in soot—we document the loss with photos and include it in your insurance claim. You’ll have a clear record of what was saved, what was replaced, and why. That transparency matters when you’re trying to rebuild and file a claim at the same time.
It depends on the extent of the damage and what phase of restoration we’re in. If the fire was contained to one room and we’re just cleaning soot and drying out water, you can usually stay in unaffected areas of the home. We set up physical barriers and run HEPA filtration to keep dust and odors from spreading.
If the damage is more extensive—say, multiple rooms, structural repairs, or heavy smoke contamination throughout the house—it’s often safer and more comfortable to stay elsewhere during the work. Restoration involves demo, drying equipment, and cleaning chemicals. It’s loud, disruptive, and not ideal for daily living.
We’ll give you an honest assessment during the initial inspection. If staying isn’t realistic, we’ll work with your insurance company to cover temporary housing costs as part of your claim. Either way, you’ll know upfront what to expect and how long the work will take.
Emergency mitigation—stopping the damage and stabilizing the property—happens within the first 24 to 48 hours. The full restoration timeline depends on the size of the loss, how much structural work is needed, and how quickly your insurance claim gets approved.
A small fire contained to one room might take one to two weeks for cleaning, drying, and light repairs. A larger fire involving multiple rooms, HVAC cleaning, and reconstruction can take four to eight weeks or longer.
We’ll give you a realistic timeline during the initial assessment, and we update you every 48 hours so you’re never guessing where things stand. If permitting or insurance delays come up, we’ll let you know immediately and work with you to keep things moving. The goal is to get you back in your home as quickly as possible without cutting corners on quality or safety.
Local Resources
Useful Links
Other Services we provide in North Augusta Addition
