Hear from Our Customers
The soot is gone. The smoke smell doesn’t hit you when you walk through the door. Your HVAC isn’t circulating contaminated air through every room.
You’re not wondering if the insurance company will cover it, because we’ve already documented everything, filed the claim, and walked you through what comes next. The board-up is secure. The water from the fire hoses has been extracted and dried. Your belongings that could be saved are packed, cleaned, and stored until reconstruction wraps up.
You’re not calling contractors who don’t show up or waiting weeks for someone to return your voicemail. You have a timeline, a point of contact, and a team that treats your property like it matters. Because in Prince’s Lakes, where tornado risk runs 116% higher than the national average and older homes face compounding vulnerabilities after fire events, speed and thoroughness aren’t luxuries—they’re necessities.
We’re IICRC-certified in fire restoration, water damage restoration, and applied structural drying. We’re not a franchise call center routing your emergency to the lowest bidder. We’re a locally owned restoration company that’s been serving Prince’s Lakes and the greater Indianapolis metro since 2016.
When you call, you reach a live person. When we say 60 to 90 minutes, we mean it. Our crews wear shoe covers, set up containment barriers, and run HEPA filtration to protect the parts of your home that weren’t damaged. We use Xactimate pricing, which means our estimates align with what your insurance adjuster expects to see—no inflated line items, no surprises.
We’re BBB accredited with an A+ rating. We’ve handled everything from kitchen grease fires in Prince’s Lakes’ older housing stock to full-structure events that required contents pack-out and months of reconstruction coordination. You’re hiring people who know what they’re doing and show up when they say they will.
You call our 24/7 line and talk to a real person who asks the right questions—what burned, whether the fire department had to break windows or spray water, if the power is still on. We’re on-site within 60 to 90 minutes to assess the damage, secure the property with emergency board-up if needed, and start mitigation immediately.
We document everything with photos and moisture mapping. Soot gets wiped from surfaces using dry chemical sponges before it etches into paint and drywall. Smoke odor doesn’t just disappear—we run hydroxyl generators or ozone machines depending on the severity and occupancy status. If water from fire hoses soaked your floors or walls, we extract it and set up dehumidifiers and air movers to prevent mold growth.
Within 24 hours, you receive an initial report with photos, scope of work, and a timeline. Every 48 hours after that, we update you on progress. If your HVAC system was running during the fire—which happens in 90% of structural fires—we clean the ductwork so you’re not blowing soot particles back into cleaned rooms. Contents that can be restored get packed out, cleaned with specialized methods, and stored until your home is ready. When reconstruction finishes, we walk the property with you and follow up 14 days later to make sure you’re satisfied.
Ready to get started?
Fire damage inspection starts the moment we arrive. We’re looking for obvious charring and soot, but also hidden smoke penetration in walls, attics, and crawl spaces. Protein fires from cooking leave a sticky, nearly invisible residue that requires enzymatic cleaners. Synthetic materials create acidic soot that etches glass and metal if not removed within hours.
Smoke damage cleanup means wiping down every surface—walls, ceilings, light fixtures, outlets, baseboards. We pull outlet covers and switch plates to clean behind them. We clean or replace HVAC filters and assess whether ductwork needs professional cleaning. We treat fabrics, upholstery, and drapes with deodorization processes that neutralize smoke molecules instead of masking them.
In Prince’s Lakes, where many homes sit near water and face elevated humidity even after fire events, we monitor moisture levels throughout the process. Drywall that looks fine on the surface can hold enough water to grow mold in 48 hours. We don’t leave until readings confirm your property is dry and safe. If your insurance company needs additional documentation or an adjuster wants to meet on-site, we coordinate that. If you qualify for contents storage during reconstruction, we handle the logistics. You’re not managing six different contractors—you’re working with one team that sees the job through.
We’re on-site within 60 to 90 minutes of your call, 24 hours a day. That includes nights, weekends, and holidays.
Fire damage gets worse the longer it sits. Soot becomes harder to remove. Smoke odor penetrates deeper into porous materials. If the fire department broke windows or cut holes in your roof, weather exposure and security become immediate concerns.
Our live-answer line means you’re talking to someone who can dispatch a crew right away, not leaving a voicemail and waiting for a callback. Speed matters in restoration, and we’ve built our entire operation around getting to you fast with the right equipment and certifications to start mitigation immediately.
Most homeowner policies in Prince’s Lakes cover fire damage restoration, including smoke cleanup, water extraction from fire hoses, emergency board-up, and contents restoration. Coverage varies by policy, so we review your specific terms during the initial assessment.
We bill your insurance company directly using Xactimate, the same estimating software adjusters use. That alignment means fewer disputes over line items and faster claim approvals. Our team documents everything with photos, moisture maps, and detailed scope-of-work reports that satisfy insurance requirements.
If your adjuster needs to inspect the property before we proceed, we coordinate that. If they approve mitigation but want a second estimate for reconstruction, we provide it. You’re not paying out of pocket and filing for reimbursement—we handle the claim from start to finish so you can focus on getting your life back to normal.
Smoke odor removal requires more than air fresheners or surface cleaning. Smoke particles are microscopic and penetrate drywall, insulation, ductwork, and anything porous. We use a combination of physical cleaning, thermal fogging, and advanced deodorization equipment to eliminate the smell at the molecular level.
First, we remove all soot from surfaces using dry chemical sponges and specialized cleaners. Then we treat affected areas with hydroxyl generators or ozone machines depending on whether the space is occupied. Hydroxyl works while you’re in the home; ozone requires temporary evacuation but handles severe odors more aggressively.
If your HVAC was running during the fire, we clean the ductwork and replace filters. Smoke travels through return vents and contaminates the entire system. We also pack out soft contents like clothing, drapes, and upholstery for off-site cleaning using ozone chambers and deodorization processes you can’t replicate at home. The goal is complete odor elimination, not masking.
Mitigation is the emergency response—stopping further damage, securing the property, removing soot and water, and stabilizing the environment. Restoration is the reconstruction phase—rebuilding walls, replacing flooring, repainting, and returning your home to pre-loss condition.
We handle both, but mitigation happens first and happens fast. If your kitchen caught fire and the damage is contained to one room, mitigation might take three to five days. We’ll extract water, remove damaged materials, clean soot, deodorize, and dry everything out. Restoration could take weeks depending on the scope—new drywall, cabinets, countertops, flooring, electrical, plumbing.
For larger fires that affect multiple rooms or structural elements, mitigation still comes first but overlaps with demolition and pack-out. We’re not waiting two weeks to pull wet insulation or remove charred framing. The faster we mitigate, the less secondary damage occurs and the sooner reconstruction can start. You’ll have a clear timeline for both phases after our initial inspection.
It depends on the extent of the damage and the methods we’re using. For minor smoke damage confined to one area, you can usually stay in unaffected parts of the house while we work. We set up containment barriers and run HEPA filtration to keep contaminants from spreading.
For larger fires or situations requiring ozone treatment, you’ll need to vacate temporarily. Ozone is highly effective for odor elimination but isn’t safe to breathe during operation. We’ll let you know upfront if relocation is necessary and how long it will take.
If your home isn’t habitable due to structural damage, broken windows, or utility shutoffs, we can coordinate temporary housing through your insurance company. Most policies include Additional Living Expenses coverage that pays for hotels or rentals while repairs are underway. We document the uninhabitable conditions and provide the reports your insurer needs to approve those costs. You’re not figuring this out on your own.
Mitigation typically takes three to seven days depending on the size of the fire and how much water the fire department used. Drying out a structure after hose lines have soaked walls and floors takes time—we’re monitoring moisture levels daily and adjusting equipment until readings confirm everything is dry.
Full restoration, including reconstruction, usually takes four to twelve weeks. A single-room fire with contained damage might be done in a month. A whole-house fire requiring new drywall, flooring, kitchen rebuild, and roof repair will take longer.
We give you a realistic timeline after the initial inspection, and we update you every 48 hours so you know exactly where the project stands. Delays happen when insurance adjusters need additional documentation or when materials are backordered, but we stay on top of it and communicate what’s causing the holdup. In Prince’s Lakes, where older homes sometimes reveal hidden issues like asbestos or outdated wiring once we open walls, we address those as they come up and keep you informed every step of the way.
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