Hear from Our Customers
The flames are out, but your property is soaked from firefighting efforts. Smoke residue is eating into your walls. Every hour you wait, the damage gets worse and the bill gets bigger.
Here’s what changes when you call our certified fire restoration team. The water gets extracted before mold takes hold. Smoke odor gets neutralized at the molecular level, not just covered up with spray. Your insurance claim gets documented correctly the first time, with photos, moisture maps, and line-item estimates that match what adjusters expect to see.
You’re not guessing whether the job is done right. You’re getting IICRC-certified technicians who know the difference between surface cleaning and actual restoration. You’re getting a company that’s been handling fire and smoke restoration in Central Indiana since 2016, with the credentials and equipment to back it up.
We’ve been responding to fire damage emergencies across Central Indiana for eight years. We’re IICRC-certified in Water Restoration, Applied Structural Drying, and Applied Microbial Remediation. We’re EPA RRP compliant and BBB accredited with an A+ rating.
Rocklane sits in an area where lightning strikes are a real threat—Indiana saw over 3 million strikes in 2023 alone, ranking 21st nationally. Older housing stock and seasonal heating equipment add to the fire risk. We understand the local conditions that make fast response critical.
When you call our 24/7 line, you get a live person who dispatches a crew immediately. We arrive in 60 to 90 minutes, not the next business day. We bill your insurance directly and provide the documentation they need to process your claim without delays.
First, we conduct a complete fire damage inspection within the first hour on-site. We’re looking at structural damage, water damage from firefighting efforts, smoke penetration, and any immediate safety hazards. We document everything with photos and moisture readings.
Next, we extract standing water and set up industrial dehumidifiers and HEPA filtration systems. We contain the affected areas to protect the rest of your property. You’ll see us wearing shoe covers and setting up barriers—that’s not for show, it’s to prevent cross-contamination.
Then we start the actual fire and smoke restoration work. Dry smoke damage gets treated differently than wet smoke or protein residue. We use specific cleaning agents for each type. We treat surfaces, contents, and HVAC systems. Odor neutralization happens at the chemical level, not with air fresheners.
Throughout the process, you get photo documentation within 24 hours and progress updates every 48 hours. When we’re done, you get a full walkthrough and a follow-up call 14 days later to make sure everything is still right.
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Fire restoration isn’t just cleaning soot off walls. It’s water extraction from firefighting efforts. It’s treating smoke damage before it permanently stains your property. It’s odor removal that actually works. It’s contents pack-out and storage when items need off-site restoration. It’s HVAC duct cleaning so you’re not circulating smoke particles every time the heat kicks on.
In Rocklane and surrounding Indiana areas, we see a spike in fire-related calls between November and March—that’s when 46% of home structure fires happen nationally, mostly from heating equipment and holiday cooking. Electrical fires are another major cause here, especially in older homes with outdated wiring.
You’re also getting transparent pricing aligned with Xactimate, the same software your insurance adjuster uses. You’re getting a dedicated claims liaison who speaks their language. You’re getting Military, Senior, First Responder, and Teacher discounts on non-insurance work. Most importantly, you’re getting a crew that understands the health risks—mold growth starts in 24 to 48 hours after water exposure, and smoke residue becomes corrosive if left untreated.
We guarantee a 60 to 90 minute on-site arrival from the time you call our 24/7 line. That’s not an estimate—it’s our standard response time for fire damage emergencies across Central Indiana, including Rocklane.
Speed matters because secondary damage accelerates fast. Water from firefighting efforts starts soaking into subfloors and drywall immediately. Smoke residue begins bonding to surfaces and turning corrosive within hours. The longer you wait, the more surfaces go from cleanable to replaceable.
When we arrive, we’re bringing truck-mounted extraction equipment, industrial dehumidifiers, HEPA air scrubbers, and a crew trained to assess and contain the damage right away. You’re not waiting until morning or the next business day while your property deteriorates.
Most homeowner policies cover fire damage restoration, including water damage from firefighting efforts, smoke cleanup, and contents restoration. Coverage varies by policy, but fire is typically one of the core perils included in standard policies.
Here’s where it gets tricky: your insurance company needs proper documentation to process the claim. That means photos, moisture maps, detailed scope of work, and line-item estimates. We handle all of that. We use Xactimate, the same estimating software your adjuster uses, so our numbers align with what they expect to see.
We also offer direct billing and work with a dedicated claims liaison who can answer your adjuster’s questions in their language. You’re not stuck in the middle trying to translate between the restoration crew and the insurance company. If you’re unclear on your coverage, we can walk you through your policy and explain what’s typically covered before we start work.
Real smoke odor removal happens at the molecular level, not by masking the smell with deodorizers. We use hydroxyl generators, ozone treatment (when safe and appropriate), and thermal fogging to break down odor-causing particles embedded in walls, ceilings, ductwork, and contents.
Smoke behaves differently depending on what burned. Protein smoke from kitchen fires leaves a strong, pungent odor and requires different treatment than dry smoke from fast-burning wood or wet smoke from smoldering materials. We identify the smoke type during our initial fire damage inspection and choose the right neutralization method.
If odor comes back after restoration, it usually means the source wasn’t fully addressed—like smoke particles still trapped in HVAC ducts or porous materials that should have been replaced instead of cleaned. That’s why we clean ductwork, treat all affected surfaces, and recommend replacement when cleaning won’t cut it. You’re not going to live with that smell if we do the job right.
Visible soot is only part of the problem. Smoke residue is acidic and corrosive—if you wipe it with the wrong cleaner or technique, you can actually drive it deeper into surfaces or cause permanent staining and etching. Different types of smoke require different cleaning agents and methods.
Then there’s the water damage from fire hoses and sprinkler systems. That water is now contaminated with ash, chemicals, and whatever else was in your home. It needs to be extracted and dried properly, with moisture monitoring to confirm you’ve hit the right dryness levels. If you don’t, mold starts growing within 24 to 48 hours.
You also need documentation for your insurance claim. Adjusters want to see photos, moisture readings, scope of work, and proof that the restoration meets industry standards. IICRC certification means we’re trained in the methods and protocols your insurance company expects. DIY cleanup might save money upfront, but it often costs more when the claim gets disputed or the damage resurfaces later.
Timeline depends on the extent of fire, smoke, and water damage. A small kitchen fire with localized smoke damage might take three to five days. A whole-home fire with significant water damage from firefighting efforts can take two to four weeks or longer.
Here’s what affects the timeline: how much water needs to be extracted and dried, how far smoke traveled through your HVAC system, whether contents need pack-out and off-site restoration, and how quickly your insurance approves the scope of work. Structural repairs and rebuilding add time, but that’s typically a separate phase after the restoration work is done.
We give you a realistic timeline during the initial assessment, and we update you every 48 hours as the job progresses. You’re not left guessing when you can move back in or when your business can reopen. We also coordinate with your insurance adjuster so approvals don’t stall the work.
Yes. We handle fire and smoke restoration for homeowners, property managers, and light commercial clients across Rocklane and Central Indiana. The core process is the same—assess, extract, dry, clean, restore—but commercial jobs often have tighter timelines and more documentation requirements.
Commercial properties also tend to have more complex HVAC systems, which means smoke can spread farther and faster. Restaurants and industrial sites may have grease or chemical fires that require specialized cleaning. We’re equipped and certified to handle those scenarios.
Whether it’s a single-family home, a rental property, or a small business, you’re getting the same IICRC-certified crew, the same 60 to 90 minute response time, and the same meticulous documentation. We adjust our approach based on your property type and your timeline, but the quality and thoroughness don’t change.
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