Hear from Our Customers
You’re not just dealing with what burned. You’re dealing with what the fire department’s water soaked, what the smoke touched, and what happens if you wait too long to act.
Soot keeps spreading. Water keeps wicking into drywall and subfloors. Odors settle deeper into fabrics and HVAC ducts. The longer you wait, the more you lose—and the harder your insurance claim becomes.
Fire restoration isn’t about making things look better. It’s about stopping the damage that’s still happening right now. That means containment, extraction, air scrubbing, and documentation—all within the first few hours. You get a home that’s safe to live in again, belongings that don’t reek of smoke, and an insurance process that doesn’t drag on for months because someone forgot to take photos.
When we’re done, you’re not covering up problems. You’re moving forward.
First, we answer. Not a voicemail, not an answering service—a real person who can dispatch a crew to your Six Points property within 60 to 90 minutes. Time matters because soot is acidic and keeps etching into surfaces, and standing water from fire suppression starts growing mold within 24 to 48 hours.
When we arrive, we assess the damage and set up containment to protect the parts of your home that weren’t affected. We document everything with photos and moisture mapping because your insurance company will ask for it. Then we extract water, remove unsalvageable materials, and start drying with commercial dehumidifiers and air movers.
Smoke damage cleanup comes next. We HEPA-vacuum soot from surfaces, clean walls and ceilings with specialized agents, and treat fabrics and contents that can be saved. If the odor is deep—and it usually is—we use hydroxyl generators or thermal fogging to neutralize it at the molecular level, not just mask it.
You’ll get a progress report within 24 hours and updates every 48 hours after that. Once everything is dry, clean, and odor-free, we walk you through the space and schedule a follow-up inspection two weeks later to make sure nothing was missed.
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Fire restoration in Six Points means handling every layer of damage—not just what you can see. That includes emergency board-up if windows or doors were compromised, water extraction from fire suppression efforts, and structural drying to prevent mold.
We pack out your salvageable belongings and store them in a secure facility while we work. Clothing, electronics, documents, and furniture all get inventoried and cleaned off-site if needed. You’re not trying to live around the chaos or wondering if your stuff is safe.
Smoke and soot don’t stay where the fire was. They travel through your HVAC system and settle in rooms that look untouched. We clean ductwork, replace filters, and treat every surface that was exposed. Odor removal isn’t optional—it’s part of the job, and we don’t leave until it’s gone.
Six Points homes built before 1978 may have lead paint, and fire damage can disturb it. We’re EPA RRP certified, which means we know how to handle that safely. If your electrical system was affected, we’ll tell you—and we’ll coordinate with licensed electricians to make sure your home is safe before you move back in.
Insurance companies want Xactimate estimates, detailed documentation, and proof that mitigation started immediately. We handle all of that, bill your carrier directly, and work with your adjuster so you’re not stuck in the middle.
We guarantee a 60 to 90 minute on-site arrival after you call, and we’re available 24/7. Fire damage doesn’t wait for business hours, and neither do we.
The faster we start, the more we can save. Soot is acidic and keeps etching into metal, glass, and stone. Water from fire hoses soaks into subflooring and drywall, and mold starts growing within 24 to 48 hours if it’s not dried properly. Smoke odor also sets deeper the longer it sits, especially in humid Indiana summers.
When you call, you’ll talk to a real person who can dispatch a crew immediately. We’ll walk you through what to do while you wait—like turning off your HVAC system so smoke doesn’t circulate—and we’ll bring everything we need to start mitigation the moment we arrive.
Most homeowners policies cover fire damage restoration, but you need to notify your carrier within 24 to 48 hours of the incident. Delays can give them grounds to deny your claim, so don’t wait.
We work directly with your insurance company. That means we provide Xactimate-aligned estimates, document every step with photos and moisture maps, and communicate with your adjuster throughout the process. You’re not translating between us and them or paying out of pocket upfront.
Every policy is different, so we’ll review your coverage during the initial assessment and let you know what’s included. If there’s a deductible, we’ll explain it. If something isn’t covered, we’ll tell you before we do the work. No surprises, no hidden fees.
We can remove smoke odor completely, but it takes more than air fresheners or ozone machines. Smoke particles are microscopic and they bond to surfaces, so you need professional-grade deodorization to neutralize them at the molecular level.
We start by cleaning every affected surface—walls, ceilings, floors, and contents. Soot has to be removed before odor treatment works. Then we use hydroxyl generators or thermal fogging, depending on the severity. Hydroxyl is safe to use while people and pets are in the home; thermal fogging requires the space to be vacant for a few hours but penetrates deeper into porous materials like wood and drywall.
Indianapolis humidity makes smoke odor worse because moisture reactivates the particles. That’s why we also clean or replace HVAC filters, treat ductwork, and make sure your home is properly dried before we finish. If the smell comes back, we come back—that’s part of our 14-day follow-up guarantee.
Fire damage cleanup usually means removing debris and wiping down surfaces. Fire restoration means returning your property to its pre-loss condition—and that includes things you can’t see.
Restoration covers water extraction from fire suppression, structural drying to prevent mold, smoke and soot removal from every surface, odor neutralization, contents cleaning and pack-out, and coordination with contractors for repairs like drywall replacement or electrical work. It’s a full-scope process, not just a cleanup crew.
We’re IICRC-certified in fire and smoke restoration, which means we follow industry standards for scoping, mitigation, and documentation. You’re not guessing whether the job was done right—you’re getting a process that’s been proven to work and that your insurance company will accept.
It depends on the size of the fire and how much water was used to put it out. A small kitchen fire with minimal smoke spread might take three to five days. A whole-house fire with structural damage can take several weeks.
Drying is usually the longest part. It takes 48 to 72 hours to dry out water-damaged materials properly, and we can’t start cleaning or deodorizing until that’s done. If we rush it, you’ll end up with mold or warped floors later.
We’ll give you a timeline during the initial inspection and update you every 48 hours as the job progresses. If something takes longer than expected—like waiting for an insurance adjuster or discovering hidden damage—we’ll let you know immediately. You’re never left wondering what’s happening or when you can move back in.
We handle contents cleaning and pack-out as part of our fire restoration service. You don’t need to coordinate with multiple companies or worry about your belongings sitting in a smoke-damaged house while we work.
We’ll inventory everything that’s salvageable, pack it carefully, and move it to our secure storage facility. Soft contents like clothing and upholstery get cleaned with specialized processes that remove soot and odor without damaging fabrics. Electronics, documents, and other items are treated based on what they are and how much exposure they had.
Once your home is fully restored, we’ll bring everything back and place it where you want it. If something can’t be saved, we’ll document it for your insurance claim with photos and a detailed list. You’re not left sorting through damaged items on your own or wondering what to throw away.
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