Hear from Our Customers
You’re not wondering what comes next. Within the first hour, we’ve assessed every room, documented the damage with photos and moisture readings, and started protecting the areas that aren’t affected. You get a clear plan—not a sales pitch.
The soot stops spreading because we set up containment barriers and HEPA filtration before we touch anything else. Smoke odor gets neutralized at the source, not just covered up. Your insurance adjuster gets the documentation they need in a format they already use, so your claim moves faster.
By the time we’re done, you’re not dealing with lingering smells, hidden moisture, or surprise bills. You’re walking back into a space that’s been restored with the same attention you’d expect if it were our own property. That’s what fire and smoke restoration should look like when it’s done right.
We’re IICRC-certified in water damage restoration, applied structural drying, and mold remediation—the same certifications that matter when fire damage brings water, soot, and contamination all at once. We’re not a franchise. We’re a local team that answers our own phone and shows up in our own trucks.
Springtown sits in an area where older homes, unpredictable Indiana weather, and rising property values mean you can’t afford to trust fire damage cleanup to anyone who doesn’t understand what’s at stake. We do. Every job gets the same process: live answer, fast response, transparent pricing aligned with Xactimate, and a dedicated claims liaison who speaks insurance.
We’ve been doing this work in the Indianapolis metro since 2016. BBB-accredited, fully insured, and available around the clock when you need us most.
You call our live-answer line—day or night—and talk to a real person who takes your information and dispatches a crew immediately. We’re on-site in 60 to 90 minutes, not “later today” or “first thing tomorrow.”
First step is a full fire damage inspection. We walk every room, document what’s affected, measure moisture levels, and identify what needs immediate attention. You get photos, notes, and a scope of work within 24 hours. If firefighting water is sitting in your walls or under your floors, we extract it and start drying before mold becomes your next problem.
Next, we contain the work area with physical barriers and negative air pressure so soot and smoke odor don’t migrate into clean spaces. HVAC systems get shut down or filtered. Contents that can be saved get packed out and stored. Surfaces get cleaned with commercial-grade products designed for smoke residue, not household spray bottles.
Throughout the process, you get progress updates every 48 hours. No guessing. When the work is done, we walk the property with you, answer your questions, and follow up 14 days later to make sure nothing was missed. That’s the process—no shortcuts, no surprises.
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Every fire restoration project includes emergency board-up and tarping if your property is exposed to the elements. We’re not waiting on a separate contractor to secure your building. Smoke damage cleanup covers walls, ceilings, floors, and contents—we don’t stop at the visible soot. Odor neutralization uses hydroxyl generators and thermal fogging, not air fresheners.
If water damage is part of the picture—and it usually is after a fire—we handle extraction, drying, and dehumidification with the same crew. You’re not coordinating multiple companies. HVAC ducts get inspected and cleaned if smoke traveled through your system. Contents pack-out and climate-controlled storage are available when rooms need to be emptied for demolition or deep cleaning.
Springtown homeowners are dealing with a housing market where the median home price has climbed over $300,000 in the Indianapolis area. That’s not a small investment. You need a damage restoration service that treats it that way. Our pricing is aligned with Xactimate, the same software your insurance company uses, so there’s no gap between what we charge and what they’ll cover. And if you’re military, a first responder, a teacher, or a senior handling this without insurance, we offer discounts on non-insurance work.
We’re on-site in 60 to 90 minutes after you call, any time of day or night. That’s not an estimate—it’s our standard response window for emergency fire damage restoration in Springtown and the surrounding Indianapolis area.
Speed matters because soot is acidic. It etches glass, tarnishes metal, and stains porous surfaces within hours. Smoke odor sets deeper into fabrics and drywall the longer it sits. Water from firefighting efforts starts growing mold in 24 to 48 hours if it’s not extracted and dried properly.
When you call our live-answer line, you’re talking to someone who dispatches a certified crew immediately. We don’t wait until morning or until someone checks their voicemail. You get a truck, equipment, and IICRC-trained technicians who know what to do the moment they walk in.
Most homeowners policies cover fire damage restoration, including smoke cleanup, water extraction from firefighting, contents pack-out, and temporary repairs like board-up and tarping. But coverage depends on your specific policy, deductible, and the cause of the fire.
That’s where our dedicated claims liaison makes a difference. We document everything with photos, moisture maps, and detailed notes in the first 24 hours. Our estimates are built in Xactimate, the same software your insurance adjuster uses, so there’s no translation gap between what we’re proposing and what they’re reviewing.
We’ll walk you through what your policy likely covers, help you file the claim correctly, and communicate directly with your adjuster if needed. You’re not navigating this alone or waiting weeks to find out if something’s covered. And if you’re paying out of pocket, our pricing is still aligned with industry standards—not inflated because insurance is involved.
Fire damage cleanup addresses the physical destruction—charred materials, melted fixtures, structural compromise, and anything that needs to be removed or rebuilt. Smoke damage cleanup handles the residue, odor, and contamination that spread far beyond where the flames actually reached.
Smoke travels through your HVAC system, seeps into closets, and coats surfaces in rooms that never saw fire. The residue is acidic and sticky. It doesn’t wipe off with a rag. It requires specific cleaning agents, techniques, and equipment depending on whether you’re dealing with wet smoke, dry smoke, protein residue, or fuel oil soot.
We treat both as part of the same job. After we secure the structure and extract any standing water, we contain the affected areas, clean all surfaces with commercial-grade products, and neutralize odors with hydroxyl generators or thermal fogging. If your HVAC system was running during the fire, we inspect and clean the ductwork so you’re not recirculating smoke particles every time the heat kicks on. You don’t get halfway clean—you get restored.
We set up physical containment barriers using plastic sheeting and zippered access points before we start any cleaning or demo work. Then we create negative air pressure in the affected area with HEPA-filtered air scrubbers, so airborne particles get pulled into the filters instead of drifting into clean rooms.
Your HVAC system gets shut down or sealed off so it’s not pulling contaminated air through the ducts and redistributing it. We wear shoe covers, stage equipment in contained zones, and run air quality checks as we go. It’s the same protocol we use for mold remediation—because soot particles behave a lot like mold spores when they’re disturbed.
This isn’t overkill. It’s how you protect the parts of your home that weren’t damaged and avoid turning a one-room fire into a whole-house cleaning bill. Containment and filtration are included in every fire restoration project we run, not added on as an extra.
It depends on the extent of the fire, how much water the fire department used, and whether you’re dealing with structural damage or just smoke and soot. A single-room fire with minimal water might take one to two weeks. A whole-house fire with significant demolition and rebuild work can take several months.
What we can control is how fast we start and how clearly we communicate. You’ll have a documented scope of work and timeline within 24 hours of our initial assessment. We update you every 48 hours as the project moves forward, so you’re never wondering what’s happening or when you’ll be able to move back in.
Drying typically takes three to five days depending on materials and humidity levels. Cleaning and odor removal add another few days. If reconstruction is needed, that timeline depends on the scope—but we coordinate it all under one roof so you’re not managing multiple contractors. The 14-day follow-up after we finish ensures nothing was missed and gives you a chance to ask questions once you’ve lived in the space again.
Yes. We pack out contents that can be saved, transport them to a climate-controlled storage facility, clean them using specialized methods for smoke residue, and return them once your property is ready. You’re not responsible for finding a storage unit or figuring out how to clean soot off your furniture.
Some items can be cleaned on-site if the damage is light and the space is contained. But if we’re doing demolition, running equipment, or the smoke odor is heavy, it’s usually better to remove contents entirely. We inventory everything with photos, tag it by room, and track it through the entire process.
Textiles, upholstery, and electronics require different cleaning methods than hard surfaces. We use ozone treatment, dry cleaning, or ultrasonic cleaning depending on what we’re working with. If something can’t be restored, we document it for your insurance claim. You get everything back that can be saved—and a clear record of what couldn’t.
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