Hear from Our Customers
You walk back into a home that doesn’t reek of smoke every time you open a closet. The soot is gone from places you didn’t even know it reached. Your insurance claim is documented with the kind of detail that gets approved, not questioned.
The lingering anxiety about whether the damage was really handled? Gone. Because you’re not wondering if mold is growing behind a wall or if that smell will come back when summer humidity hits.
Fire damage doesn’t stop at what you can see. Smoke travels through HVAC ducts, into insulation, behind drywall. Water from firefighting efforts soaks into subfloors and creates conditions for mold within 24 to 48 hours. You need someone who knows where to look and what to document, because your insurance adjuster isn’t going to find it for you.
When the work is done right, you’re not calling someone back in three months. You’re moving forward.
We’ve been handling fire and smoke restoration across the Indianapolis area for over eight years. We’re IICRC-certified in water restoration, applied structural drying, and microbial remediation, which matters when fire damage almost always comes with water damage and potential mold.
We’re not a franchise. We’re a local team with a live-answer phone line and a 60 to 90 minute on-site response time, because the first few hours after a fire determine how much of your home can actually be saved.
Stones Crossing has seen its share of lightning-strike fires, especially during storm season. Older homes in the area often have HVAC systems that pull smoke into every room, even ones that weren’t touched by flames. We know what to look for because we’ve seen it, and we know how to document it so your insurance company can’t lowball the claim.
First, we answer. Not a voicemail, not a call center in another state. You talk to someone who can dispatch a crew to your property in Stones Crossing within 60 to 90 minutes.
When we arrive, we assess the full scope of damage, not just what’s visible. That means checking your HVAC system for soot, using moisture meters to find hidden water damage, and identifying areas where smoke has penetrated walls or insulation. We take photos and document everything because your insurance claim depends on it.
Next, we contain the affected areas with physical barriers and HEPA filtration to prevent cross-contamination. If belongings need to be moved, we pack them out and store them while restoration happens. We remove soot, treat surfaces, neutralize odors with commercial-grade equipment, and dry out any water damage before mold has a chance to start.
You get a detailed report within 24 hours and updates every 48 hours after that. We work directly with your insurance company using Xactimate pricing, which is the same software they use, so there are no surprises. When the work is done, we walk through it with you and follow up 14 days later to make sure everything is still right.
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Fire restoration isn’t just about cleaning up ash. It’s about finding and fixing the damage you can’t see. Smoke travels through your HVAC system and settles in ductwork, which means every time your heat or AC kicks on, you’re circulating soot and odor throughout your home. We clean and sanitize ducts as part of the process.
Soot is acidic and corrosive. Left untreated, it etches glass, tarnishes metal, and discolors walls. We remove it from every surface, including the ones your insurance adjuster won’t think to check. That includes behind baseboards, inside cabinets, and on top of ceiling tiles.
Water damage from firefighting efforts is just as serious as the fire itself. Stones Crossing’s humidity makes mold growth a real risk within 24 to 48 hours if water isn’t extracted and dried properly. We use industrial dehumidifiers, air movers, and moisture mapping to make sure nothing is left wet.
If the odor is still there after cleaning, we use thermal fogging or ozone treatment to neutralize it at the molecular level. And if you have items with sentimental value, like photos or documents, we offer specialized content restoration to try and save them.
It depends on the extent of the damage, but most residential fire restoration projects take between one and three weeks from start to finish. Smaller fires with limited smoke damage might be done in a few days. Larger fires that involve structural repairs, extensive water damage, or mold remediation can take longer.
The timeline also depends on how quickly we can get started. The sooner we’re on-site, the less secondary damage occurs. Smoke and soot become harder to remove the longer they sit, and water damage turns into mold growth fast, especially in Indiana’s humid climate.
We give you a realistic timeline during the initial assessment and update you every 48 hours so you’re never guessing where things stand. If insurance approval delays the work, we’ll tell you that too.
Most homeowner’s insurance policies cover fire damage restoration, including smoke cleanup, water damage from firefighting, and content restoration. But coverage depends on your specific policy, your deductible, and how well the damage is documented.
That’s where a lot of claims fall short. Insurance adjusters work fast and sometimes miss hidden damage like soot in HVAC systems, water behind walls, or smoke penetration in areas that weren’t directly affected by flames. If it’s not documented, it’s not covered.
We document everything with photos, moisture maps, and detailed reports that align with Xactimate pricing, which is the same software your insurance company uses. We also offer a dedicated claims liaison who works directly with your adjuster to make sure nothing gets missed or underpaid. You’re not navigating that process alone.
Yes, but only if the source of the odor is actually removed, not just covered up. Smoke particles are microscopic and they penetrate porous materials like drywall, insulation, carpet, and upholstery. Air fresheners and surface cleaning won’t touch them.
We start by removing soot from every surface, including places you wouldn’t think to check like the tops of door frames, inside air vents, and behind appliances. Then we clean or remove porous materials that have absorbed smoke. If the odor persists, we use thermal fogging or ozone treatment, which breaks down odor molecules at a chemical level.
In some cases, materials like carpet padding or drywall are too saturated and need to be replaced. We’ll tell you that upfront. The goal is complete odor removal, not a temporary fix that fails in a few weeks when humidity rises.
First, make sure it’s safe to enter. Don’t go back inside until the fire department clears the structure. Once you’re allowed back in, don’t start cleaning on your own. It sounds counterintuitive, but improper cleaning can actually set soot stains permanently or spread contamination to unaffected areas.
Call your insurance company to report the claim, then call us. The faster a professional crew gets on-site, the more of your property can be saved. Soot becomes harder to remove after 24 hours, and water damage turns into mold growth within 48 hours in Indiana’s climate.
If you need to grab essential items, try not to disturb the scene too much. We’ll document everything for the insurance claim, and that documentation determines how much you’re reimbursed. We’re on-site in Stones Crossing within 60 to 90 minutes of your call, so you’re not waiting long.
Yes. Fire hoses pump hundreds of gallons of water into a structure, and that water doesn’t just evaporate. It soaks into floors, walls, insulation, and furniture. If it’s not extracted and dried properly, you’re looking at warped floors, stained ceilings, and mold growth within 24 to 48 hours.
We’re IICRC-certified in water restoration and applied structural drying, which means we know how to find hidden moisture, extract it, and dry the structure using industrial dehumidifiers and air movers. We use moisture meters to track progress and make sure nothing is left damp.
Water damage is often more expensive than fire damage if it’s not handled immediately. Mold remediation, structural repairs, and flooring replacement add up fast. We treat water mitigation as part of fire restoration, not an afterthought, because the two almost always go together.
You probably won’t know unless someone with restoration experience does a thorough inspection. Insurance adjusters are trained to assess damage quickly, but they’re not restoration specialists. They might miss soot inside your HVAC system, water damage behind drywall, or smoke penetration in rooms that weren’t directly affected by flames.
We inspect areas adjusters often overlook, like crawl spaces, attic insulation, ductwork, and wall cavities. We use moisture meters, thermal imaging, and air quality testing to find damage that isn’t visible. Then we document it with photos and detailed reports that your insurance company can’t ignore.
If hidden damage is found after your claim is settled, you can file a supplemental claim, but it’s easier to get everything documented correctly the first time. That’s why we provide a dedicated claims liaison who works directly with your adjuster to make sure the scope of damage is accurate and complete.
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