Hear from Our Customers
You spotted mold. Maybe behind the washing machine, maybe in the basement after that last storm. Now you’re wondering if it’s dangerous, how bad it really is, and who you can trust to fix it without dragging things out for weeks.
Here’s what matters: mold remediation done right means you get your space back, your air quality improves, and the problem doesn’t come back next season. That means finding the moisture source, containing the affected area so spores don’t spread, removing contaminated materials safely, and verifying the job is actually complete.
You’re not just paying someone to spray bleach and leave. You’re hiring someone who understands that nearly half of homes in this area show visible mold or that musty smell—and that the difference between a quick fix and real remediation is whether the root cause gets addressed. If the moisture issue isn’t solved, you’re looking at the same problem six months from now.
We’ve been handling mold remediation, water damage, and emergency restoration across Central Indiana since 2016. Our team holds IICRC certifications in Water Restoration, Applied Structural Drying, and Applied Microbial Remediation—the credentials that actually matter when you’re dealing with mold in your walls or crawl space.
New Britton homes face the same challenges as the rest of Indiana: freeze-thaw cycles, high humidity in summer, older housing stock that wasn’t built with modern moisture barriers. We’ve seen it all, and we know what works in this climate. When you call, you get a live person—not a voicemail. When we say we’ll be there in 60 to 90 minutes, we mean it.
We’re BBB-accredited, we work directly with your insurance company using Xactimate pricing, and we don’t disappear after the first visit. You’ll get documentation within 24 hours and updates every 48 hours until the job is done.
First, we show up—usually within 60 to 90 minutes of your call. We assess the visible mold, use moisture meters to map where water is hiding, and take photos so you have documentation for insurance or your own records.
Next, we contain the area. That means sealing off the affected space with plastic sheeting and setting up HEPA filtration so mold spores don’t travel to clean areas of your home. We wear shoe covers, we protect your belongings, and we treat your property like it’s ours.
Then we remove the contaminated materials—drywall, insulation, flooring, whatever can’t be salvaged—and treat surfaces with antimicrobial solutions. If there’s a moisture source like a leaking pipe or poor ventilation, we identify it and give you a plan to fix it. Otherwise, the mold just comes back.
After removal, we verify the space is dry and clean. You get a walkthrough so you can see the work yourself, and we follow up 14 days later to make sure everything is still good. No surprises, no shortcuts.
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You get a full moisture assessment with thermal imaging and meters to find hidden water damage. You get containment barriers and negative air pressure with HEPA filters to keep spores from spreading during the job. You get safe removal of all contaminated materials, antimicrobial treatment, and proper disposal.
You also get clear documentation: photos, moisture maps, and progress reports you can hand to your insurance adjuster or keep for your records. If you’re filing a claim, we’ll walk you through it and align our pricing with Xactimate so there’s no sticker shock or coverage disputes.
In New Britton and across Central Indiana, older homes often have crawl spaces with dirt floors, basements with foundation cracks, and attics with poor ventilation. All of that creates the damp conditions mold loves. We don’t just treat the symptom—we help you understand what caused it so you can prevent it. That might mean better grading around your foundation, fixing a roof leak, or adding a dehumidifier in your crawl space.
We also offer contents pack-out if your belongings need to be moved and stored during remediation, and we can handle related services like odor neutralization and HVAC duct cleaning if mold has spread through your system.
Mold removal usually means cleaning visible mold off a surface—wiping down a bathroom tile or scrubbing a windowsill. Mold remediation means addressing the underlying problem: finding the moisture source, removing contaminated materials that can’t be cleaned, treating the area to prevent regrowth, and verifying the space is safe again.
If you’re seeing mold on drywall, insulation, carpet, or wood framing, removal isn’t enough. Those porous materials trap mold deep inside, and surface cleaning won’t fix it. You need remediation, which involves cutting out and disposing of contaminated materials, treating what’s left, and solving the moisture issue so it doesn’t come back.
Most homeowners in New Britton call us after they’ve tried cleaning mold themselves and it keeps coming back. That’s the sign you’re dealing with a moisture problem, not just a surface issue. Remediation costs more upfront, but it actually solves the problem instead of masking it for a few months.
It depends on what caused the mold. If mold grew because of a sudden, accidental event—like a burst pipe, a roof leak during a storm, or an appliance malfunction—most policies will cover the remediation. If mold developed slowly over time due to neglect, poor maintenance, or long-term humidity, coverage is less likely.
The key is documentation. Insurance companies want to see proof of the damage, the cause, and the scope of work. That’s why we take detailed photos, create moisture maps, and provide reports within 24 hours. We also use Xactimate pricing, which is the same estimating software most adjusters use, so our quotes align with what your insurer expects to pay.
If you’re not sure whether your policy covers mold, call your agent before you call us—or call us first and we’ll help you figure it out. We work directly with insurance companies on claims every week, and we can walk you through the process so you’re not navigating it alone. Some policies have a mold cap (like $10,000), so knowing your coverage upfront helps you plan.
Most residential mold remediation jobs in New Britton take two to five days, depending on the size of the affected area and how much material needs to be removed. A small bathroom with mold behind the vanity might be done in two days. A finished basement with mold in the walls and insulation could take a week.
The timeline depends on a few factors: how much containment we need to set up, how long it takes to dry out the space after we remove wet materials, and whether we’re waiting on any inspections or insurance approvals. We don’t rush the drying process because putting new drywall over damp framing just invites mold back.
You’ll know the estimated timeline after our initial assessment. We give you a clear schedule, and we update you every 48 hours so you’re never wondering what’s happening. If something changes—like we find more damage once we open up a wall—we’ll tell you right away and explain how it affects the timeline and cost.
Don’t touch it, don’t try to clean it, and don’t run fans to “dry it out.” Disturbing mold releases spores into the air, and fans can blow those spores into other rooms. If the mold is in a small area like a bathroom, close the door and turn off any HVAC vents in that room so air isn’t circulating through the rest of your house.
If you’re seeing mold, there’s moisture somewhere—either active or recent. If you can safely turn off the water source (like shutting off the supply line to a leaking toilet), do that. If you’re dealing with a roof leak or a foundation crack, put a bucket under the drip and move anything valuable out of the area.
Don’t wait to call. Mold spreads fast, especially in Indiana’s humid summers. The longer it sits, the more material gets contaminated and the bigger the job becomes. We’ll be there in 60 to 90 minutes to assess the situation, contain it, and start the remediation process. In the meantime, keep people and pets away from the affected area, especially if anyone in your household has asthma or allergies.
We fix the moisture problem, not just the mold. That’s the difference between remediation and a quick cleanup. During our assessment, we use moisture meters and thermal imaging to find where water is coming from—whether it’s a plumbing leak, condensation, poor ventilation, or groundwater seeping through your foundation.
Once we identify the source, we give you a clear plan to correct it. Sometimes that means we handle it as part of the job, like sealing a crawl space or fixing a leaky pipe. Other times, it means referring you to a roofer, a grading contractor, or an HVAC specialist if the issue is outside our scope. Either way, you’ll know exactly what needs to happen.
After we remove the mold and dry out the space, we treat surfaces with antimicrobial solutions and verify moisture levels are back to normal. Then we follow up 14 days later to make sure everything is still dry and there’s no new growth. If you’ve fixed the moisture issue and we’ve done the remediation correctly, mold won’t come back. But if the underlying problem isn’t solved—like a basement that floods every spring—you’ll see mold again no matter who does the work.
Not usually, but it depends on the size of the job and where the mold is located. If we’re remediating a single bathroom or a section of your basement, we’ll seal off that area with containment barriers and run HEPA filtration so spores don’t spread. The rest of your home stays safe and livable.
If the mold covers a large area—like an entire floor or multiple rooms—or if someone in your household has severe asthma, respiratory issues, or a compromised immune system, it’s safer to stay somewhere else for a few days. We’ll let you know during the assessment if leaving is the better option.
We take containment seriously. That means plastic sheeting from floor to ceiling, negative air pressure to pull spores into HEPA filters, and sealed doorways so nothing escapes the work zone. We also wear protective gear and shoe covers, and we clean up thoroughly at the end of each day. Most of our clients stay in their homes during the job without any issues, but your health and comfort come first—so if you’d rather stay with family or in a hotel, we’ll work around that.
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