Hear from Our Customers
When your basement floods at 2 AM or a pipe bursts during a freeze, you don’t have time to wait. You need someone who answers the phone—a real person, not a recording—and shows up fast enough to stop the damage from spreading.
That’s what you get here. Within 60 to 90 minutes, our team is on-site with industrial extractors, moisture meters, and a clear plan. We pull the standing water, map every wet spot, set up containment barriers, and start drying before mold even thinks about growing.
By hour 24, you’ll have photos, a moisture map, and a full damage report ready for your insurance company. No guessing. No waiting three days for someone to call you back. Just fast, documented work that stops a bad situation from becoming a total disaster.
Elite Clean Restoration isn’t new to this. We’ve been handling water damage restoration in Center Valley and across Central Indiana for over eight years, which means we’ve seen what happens when clay soil gets oversaturated, when pipes freeze during January cold snaps, and when spring storms dump inches of rain in a single afternoon.
We’re IICRC-certified in water restoration, structural drying, and microbial remediation. We’re BBB-accredited. We carry full liability coverage. And we work directly with your insurance company using Xactimate pricing, so there are no surprises when the bill comes.
You’re not hiring a guy with a shop vac. You’re hiring a licensed restoration company that knows how to dry a structure the right way—and document every step so your claim goes through without a fight.
First, you call our 24/7 line and talk to a real person. Not a voicemail. Not an answering service. Someone who can dispatch a crew immediately.
Within 60 to 90 minutes, we’re at your door. We assess the damage, identify the source, and start extraction right away using truck-mounted pumps and portable units. While that’s happening, we’re taking photos and moisture readings in every affected area—walls, floors, subfloors, even behind baseboards.
Next, we set up air movers and dehumidifiers to pull moisture out of materials that can’t be extracted. We monitor daily with meters to track drying progress. If there’s contamination risk—like from a sewer backup or long-standing water—we bring in antimicrobial treatments and HEPA filtration to protect your air quality.
You get a full report within 24 hours. Then every 48 hours after that, we update you and your insurance adjuster with new readings and photos. Once everything hits safe moisture levels, we do a final walkthrough, then check back in 14 days to make sure nothing was missed.
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This isn’t just about sucking up water. Real water damage restoration means drying the structure completely, preventing mold, and making sure your insurance claim is rock-solid.
Here’s what that looks like: emergency water extraction using truck-mounted and portable equipment. Moisture mapping with thermal imaging and pin meters to find hidden water in walls and subfloors. Structural drying with commercial-grade air movers and dehumidifiers, monitored daily until readings hit safe levels.
We also handle content pack-out if your belongings need to be moved and stored during drying. If the water came from a contaminated source—toilet overflow, sewer backup, or water that sat more than 48 hours—we bring in antimicrobial treatments and HEPA air scrubbers to keep your family safe.
In Center Valley and the surrounding area, we see a lot of basement flooding from Indiana’s clay soil and hydrostatic pressure during heavy rains. We also respond to burst pipes during winter freezes, which are common here when temperatures drop fast. Every job gets the same level of documentation: photos, moisture logs, and progress reports that insurance adjusters actually accept without pushback.
Our standard response time is 60 to 90 minutes from the moment you call, and that includes nights, weekends, and holidays. Water damage gets worse by the hour, so speed matters.
When you call our emergency line, you talk to a real person who can dispatch a crew immediately. No voicemail. No “we’ll call you back in the morning.” We answer live 24/7 because we know you’re not calling unless it’s urgent.
Once we’re dispatched, we’re loading the truck and heading your way. Most jobs in Center Valley and the surrounding area fall within that 60-90 minute window. If you’re further out or if weather is slowing us down, we’ll tell you an honest ETA—but we’re moving fast either way.
Most homeowners insurance policies cover sudden water damage—things like burst pipes, appliance leaks, or storm-related flooding. What they usually don’t cover is long-term neglect or groundwater seepage, but we can help you figure that out.
We bill your insurance company directly using Xactimate pricing, which is the same software adjusters use. That means our estimates match what they expect to see, and it speeds up approval. You’ll typically only pay your deductible upfront, and we handle the rest of the paperwork.
If your claim gets denied or if you’d rather not file, we offer the same transparent pricing and can work with you on payment plans. We also offer discounts for seniors, military, first responders, and teachers on non-insurance jobs. Bottom line: we’re not here to surprise you with a bill. You’ll know what things cost before we start.
It depends on how much water got in, what materials are wet, and how long it sat before we started drying. Most residential water damage jobs take three to five days to dry completely, but some take longer.
We’re not guessing. We use moisture meters to track progress in real time. Drywall, carpet, and wood subfloors all dry at different rates, and we monitor each material separately. When readings hit safe levels—typically below 15% moisture content—we know it’s done.
If you had a small leak that got caught early, you might be dry in two or three days. If your basement took on several inches of water and it soaked into the concrete and framing, it could take a week. Either way, we’re checking daily and keeping you updated so you know exactly where things stand.
Mold needs moisture and time—usually 24 to 48 hours of wet conditions. If we get there fast and start drying immediately, we can often prevent it from ever starting. But if water sat for a while before you called, or if it soaked into hidden areas, mold might already be growing.
When we find mold, we don’t ignore it. We’re IICRC-certified in microbial remediation, which means we know how to contain it, remove it, and treat the area so it doesn’t come back. We set up containment barriers, use HEPA air scrubbers to keep spores from spreading, and remove any materials that can’t be saved.
If the mold growth is extensive—more than 10 square feet—we’ll recommend a separate mold remediation project with its own scope and pricing. But for smaller areas that pop up during water damage cleanup, we handle it as part of the restoration process. Either way, you’ll know what we’re dealing with and what it’s going to take to fix it.
Usually, no. Most water damage jobs don’t require you to move out. We set up containment barriers to isolate the work area, we wear shoe covers, and we keep the rest of your home as normal as possible.
That said, there are exceptions. If the water came from a sewage backup or another contaminated source, we might recommend staying elsewhere until we’ve finished extraction and antimicrobial treatment. If the damage is extensive and we need to remove large sections of drywall or flooring, it might be more comfortable for you to stay with family or in a hotel for a few days.
We’ll be honest with you about what makes sense. If you can stay, we’ll do everything we can to minimize disruption. If leaving is the safer or smarter choice, we’ll tell you that too—and we can help coordinate temporary housing through your insurance if it’s covered.
If it’s safe to do so, stop the water source. If a pipe burst, shut off your main water valve. If it’s an appliance leak, unplug it and turn off the supply line. If water is still flowing when we arrive, we’ll handle it—but stopping it early helps.
Move anything valuable or important out of the wet area if you can do it quickly. Electronics, documents, photos—grab what matters and get it to a dry spot. Don’t worry about furniture or heavy items. We’ll handle that.
Don’t start tearing out wet carpet or drywall yourself. It’s tempting, but doing it wrong can spread contamination, release mold spores, or make your insurance claim harder to document. Let us assess first, take photos, and remove materials the right way. Your job is to stay safe and call us. We’ll take it from there.
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