Hear from Our Customers
You’re not looking for a lecture on moisture science. You need your house dry, your belongings safe, and your insurance claim documented correctly so you’re not stuck paying out of pocket.
That’s what happens when you work with a water damage company that actually understands the timeline. Water doesn’t wait. Mold starts growing in 24 to 48 hours. Your subfloor starts warping. Your drywall starts crumbling. Every hour counts.
When we arrive—usually within 60 to 90 minutes—we’re already thinking three steps ahead. Extract the water, map the moisture, contain the affected area, set up commercial dehumidifiers and air movers, document everything for your claim. You get a walkthrough within 24 hours and progress updates every 48 hours after that. No guessing. No waiting by the phone.
We handle water damage restoration, flood damage cleanup, mold remediation, fire and smoke restoration, and biohazard services across Hawthorn Hills, IN and the greater Indianapolis area. We’re IICRC-certified in Water Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMRT).
We know what Central Indiana weather does to homes. The spring storms that turn crawl spaces into swamps. The freeze-thaw cycles that crack foundation walls. The older housing stock in Hawthorn Hills that wasn’t built with modern waterproofing. We’ve seen it all, and we know how to fix it right.
You’ll talk to a real person when you call, day or night. We bill your insurance directly if that’s easier for you. And we don’t leave until you’re clear on what happened, what we did, and what comes next.
First, we pick up the phone. A real human being, not a voicemail system. You tell us what’s happening, and we’re on the way—typically within 60 to 90 minutes.
When we arrive, we assess the damage and identify the water source. If it’s still leaking, we stop it or help you stop it. Then we start extraction using truck-mounted pumps or portable units depending on the situation. Standing water comes out first.
Next, we map moisture levels in your walls, floors, and subfloors using thermal imaging and moisture meters. This tells us where the water traveled and what needs drying. We set up containment barriers with plastic sheeting to protect unaffected rooms, then position commercial-grade dehumidifiers and air movers to pull moisture out of materials. HEPA filtration runs the whole time to keep air quality safe.
We document everything with photos, moisture readings, and equipment logs. You get a full report within 24 hours, and we update you every 48 hours until the job is done. Once readings hit safe levels, we do a final walkthrough with you and follow up again in 14 days to make sure nothing was missed.
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You’re not just paying for water removal. You’re paying for the entire process—extraction, drying, monitoring, containment, air scrubbing, odor control, and contents protection.
If your furniture or belongings are at risk, we pack them out and store them in a climate-controlled facility until your home is ready. If your crawl space is flooded, we handle that too. If your HVAC system pulled in smoke or water during a storm, we clean the ductwork. If there’s a biohazard situation, we’re trained and certified to remediate it safely.
In Hawthorn Hills and across Central Indiana, basements flood. It’s not a question of if, it’s when. Older homes with poured concrete foundations are especially vulnerable when the soil gets oversaturated. Hydrostatic pressure pushes water through cracks, seams, and porous concrete. That’s why we don’t just dry your space—we help you understand what happened so you can make informed decisions about prevention.
We also work directly with your insurance company. We use Xactimate pricing, which is the same software most adjusters use, so there’s no confusion about costs. You’re not stuck in the middle trying to translate between your contractor and your claim.
It depends on how much water, where it went, and how long it sat. A small supply line leak in a bathroom might run $1,500 to $3,000. A finished basement flood can easily hit $10,000 to $15,000 or more.
Most homeowners insurance policies cover sudden and accidental water damage—like a burst pipe or appliance failure. They typically don’t cover flooding from outside water or long-term neglect. That’s why documentation matters. We take photos, moisture readings, and detailed notes from the moment we arrive so your claim is as clean as possible.
We use Xactimate pricing, which is the industry standard. That means our estimates align with what your insurance adjuster expects to see. No inflated numbers, no surprise charges. If you’re paying out of pocket, we offer discounts for military, seniors, first responders, and teachers on non-insurance jobs.
We’re usually on-site within 60 to 90 minutes of your call, 24 hours a day. That includes nights, weekends, and holidays.
Speed matters because water keeps spreading. It soaks into drywall, seeps under flooring, wicks up studs, and saturates insulation. The longer it sits, the more expensive the damage gets. Mold can start colonizing in as little as 24 hours if conditions are right—and a wet basement in Indiana summer humidity is exactly the right condition.
When you call, you talk to a live person immediately. We don’t route you to a call center or make you leave a message. We get your address, ask a few quick questions about what’s happening, and dispatch a crew. If it’s the middle of the night and your sump pump just died, we’re coming. If it’s Sunday morning and your water heater let go, we’re coming. That’s the job.
Usually, yes—if the water damage was sudden and accidental. A burst pipe, a failed appliance hose, a roof leak during a storm, or a toilet overflow are typically covered. Flood water from outside, sewer backups (unless you have a rider), and long-term leaks you ignored are usually not.
The key is documentation. Insurance companies want to see proof of what happened, when it happened, and what was damaged. We handle that from the start. We take photos, create moisture maps, log equipment placement, and track drying progress. All of that goes into a report that supports your claim.
We also work as a liaison between you and your adjuster. We’ll walk them through the damage, explain our scope of work, and answer their questions. If you want, we can bill your insurance directly so you’re not fronting the cost and waiting for reimbursement. We’ve done this hundreds of times. We know what adjusters need to see, and we make sure they see it.
Drying is one part of restoration. Restoration is the full process—stopping the source, extracting standing water, drying structural materials to safe levels, preventing secondary damage like mold, and documenting everything so your insurance claim doesn’t get denied.
You can rent a shop vac and a box fan from the hardware store. That might handle a tiny spill. But if your basement has three inches of water, you’re not getting that out with a wet vac. And even if you do, you’re not measuring moisture content in the subfloor or behind the drywall. You’re guessing. And if you guess wrong, you’re dealing with mold in two weeks.
We use truck-mounted extractors, commercial dehumidifiers that pull 20+ gallons a day, thermal imaging to find hidden moisture, and calibrated meters to track drying progress. We set up containment so the rest of your house doesn’t turn into a humid mess. We run HEPA air scrubbers to keep particulates and potential mold spores out of the air. That’s restoration. It’s a system, not a single step.
Most residential water damage jobs take three to five days of active drying, but it depends on the materials, the amount of water, and the humidity level in your home. A concrete slab dries faster than a wood subfloor. A small area dries faster than a whole basement.
We don’t pull equipment early just to close the job. We monitor moisture levels daily and don’t call it done until readings are back to normal. If your subfloor is still reading 18% moisture content, the dehumidifiers stay. If your drywall is still damp, the air movers stay. Cutting corners on dry time is how you end up with mold, buckled floors, and a failed insurance claim.
You’ll know the timeline upfront. After our initial assessment, we’ll give you a realistic estimate based on what we’re seeing. Then we update you every 48 hours with new readings and progress notes. If something changes—like we find hidden moisture behind a wall—we tell you immediately and adjust the plan. No surprises.
Not usually. Most water damage restoration jobs don’t require you to move out. We set up containment barriers with plastic sheeting to isolate the work area, and we use HEPA air scrubbers to keep dust and airborne particles out of the rest of your house. You can stay in unaffected rooms without issue.
If the damage is extensive—like your entire first floor is flooded—or if there’s a mold or sewage component, we’ll talk through your options. Some families choose to stay with friends or family for a few days just for comfort and convenience, especially if we’re running loud equipment around the clock. But it’s not required.
We wear shoe covers, we keep work areas contained, and we respect your space. This is your home. Our job is to fix the damage and get out of your way as quickly as possible while still doing it right. If you have questions or concerns at any point, you can call us directly. We’re not hard to reach, and we’re not going to brush you off.
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