Hear from Our Customers
You’re not looking for a lecture on water damage. You need it stopped, dried, documented, and handled before mold takes root or your insurance claim gets complicated.
When you call a water damage restoration company that knows what they’re doing, here’s what changes. Your phone gets answered by a real person—not a voicemail. Someone arrives in 60 to 90 minutes with moisture meters, containment gear, and a plan. Water gets extracted fast. Affected areas get mapped and photographed for your claim. And you’re not fronting thousands of dollars because the billing goes straight to your insurance.
The difference isn’t just speed. It’s what happens in the first 24 to 48 hours. That’s when mold starts, materials buckle, and damage costs double. You need a water restoration company that treats this like the time-sensitive emergency it is—because it is.
Elite Clean Restoration is an IICRC-certified restoration company serving Montclair and Central Indiana since 2016. We’re not a franchise call center. We’re a local team that specializes in water damage cleanup, mold remediation, fire and smoke restoration, and biohazard services.
Montclair sits in a region where freezing pipes in January, spring flooding, and aging housing stock create constant water damage risks. We built our protocols around those realities. Our technicians are trained in water restoration, applied structural drying, and mold remediation. We’re BBB-accredited, and we work directly with your insurance adjuster using Xactimate pricing so there’s no surprise invoices or inflated estimates.
You’re hiring people who show up in shoe covers, set up containment barriers, run HEPA filtration, and give you a post-job walkthrough plus a 14-day follow-up. That’s the standard.
First, you call our 24/7 line and talk to a live person—not a recording. We ask a few quick questions about what happened, where the water is, and whether it’s still coming in. Then we dispatch a certified crew to your property, usually within 60 to 90 minutes.
When we arrive, we assess the damage and identify the source. If water is still flowing, we stop it or help coordinate a plumber if needed. Then we start extraction using truck-mounted pumps or portable units depending on the situation. Every affected area gets photographed and moisture-mapped with calibrated meters. This documentation goes into your insurance file within 24 hours.
Next, we set up drying equipment—commercial dehumidifiers, air movers, and sometimes specialty tools for hardwood or crawl spaces. We monitor moisture levels daily and update you every 48 hours until everything hits the dry standard. If there’s a mold risk or contamination, we contain the area with plastic sheeting and negative air machines. Once drying is complete, we do a final walkthrough with you, explain what was done, and follow up two weeks later to make sure nothing was missed.
Ready to get started?
You’re getting a full-scope water damage restoration service, not just a guy with a shop vac. That means emergency water removal, structural drying, moisture monitoring, mold prevention, contents protection, odor control, and complete documentation for your insurance claim.
In Montclair and surrounding Indiana areas, we see a lot of basement flooding from sump pump failures and sewer backups—especially during heavy spring rains when combined sewer systems overflow. We handle category 1, 2, and 3 water (clean, gray, and black), and we follow IICRC protocols for each. If your crawl space flooded, we’ll dry it properly and check for standing water or vapor issues. If your HVAC system was affected, we can clean ducts to prevent mold spores from circulating.
We also pack out and store your belongings if needed, coordinate with your insurance adjuster, and provide a dedicated claims liaison so you’re not stuck playing phone tag. And if you’re military, a teacher, a first responder, or a senior handling this out-of-pocket, we offer discounts on non-insurance jobs. The goal is simple: get your property back to pre-loss condition as fast as possible without cutting corners.
We’re usually on-site within 60 to 90 minutes after you call, and we’re available 24/7. That includes nights, weekends, and holidays.
Speed matters because water damage escalates fast. Drywall soaks through, flooring warps, and mold can start growing within 24 to 48 hours according to FEMA. The longer water sits, the more expensive and complicated the restoration becomes. Our dispatch system prioritizes emergency calls, and our crews are staged to cover Montclair and Central Indiana quickly.
When you call, you’ll speak to a real person who can give you an estimated arrival time and walk you through any immediate steps you can take—like shutting off the water source or moving valuables to a dry area. We don’t make you wait.
It depends on what caused the water damage. Most homeowners policies cover sudden and accidental events like burst pipes, appliance leaks, or roof damage from storms. They typically don’t cover flooding from external sources like rivers or heavy rain—that requires separate flood insurance.
Here’s where it gets tricky: insurance companies want to see fast action and proper documentation. If you wait too long to call a water damage restoration company, they may argue that secondary damage like mold was preventable and deny part of your claim. That’s why we photograph everything, create moisture maps, and send documentation to your adjuster within 24 hours.
We also bill your insurance directly in most cases, so you’re not paying upfront and waiting for reimbursement. Our estimates use Xactimate, the same software adjusters use, which keeps pricing transparent and aligned with what your policy will actually pay. If you’re unsure about coverage, we can review your policy language with you during the initial assessment.
Most residential water damage jobs take three to five days for drying, but it depends on how much water there was, what materials got wet, and how quickly we started.
A small bathroom leak affecting drywall and tile might dry in two to three days. A flooded basement with soaked carpet, drywall, and insulation could take five to seven days. Hardwood floors and crawl spaces take longer because wood holds moisture and needs to dry slowly to avoid cracking or warping. We use moisture meters to track progress daily, and we don’t pull equipment until readings hit the industry dry standard.
After drying is complete, there’s often repair work—replacing drywall, repainting, reinstalling flooring. We can handle that too, or coordinate with your contractor if you already have one. The key is that we don’t rush the drying phase. Pulling equipment too early leads to hidden moisture, which leads to mold. You’ll get a realistic timeline upfront, and we’ll update you every 48 hours so you know exactly where things stand.
Water damage cleanup usually means extracting standing water and drying out the space. Full restoration includes that, plus repairing or rebuilding whatever got damaged—drywall, flooring, trim, paint, cabinets, and anything else affected.
Some companies only do the cleanup and drying, then you’re stuck finding a contractor to handle repairs. We do both. That means one team, one timeline, and one point of contact from start to finish. It also means we’re accountable for the entire job, not just the emergency phase.
Here’s why that matters: if the drying crew and the repair crew don’t communicate, things get missed. Hidden moisture gets covered up. Mold grows behind new drywall. Insurance claims get delayed because no one documented the full scope of damage. When you hire a water damage restoration company that handles both phases, you avoid those gaps. We dry it right, document everything, and restore your property to pre-loss condition without handing you off to someone else.
Usually no, but it depends on the severity and location of the damage. Most water damage restoration projects let you stay in your home, especially if the affected area can be contained.
We set up physical barriers using plastic sheeting and zip walls to isolate the work zone from the rest of your house. Our equipment runs 24/7, so there will be noise from air movers and dehumidifiers—they sound like large fans. If the damage is in a basement or a single room, you can typically go about your routine upstairs or in other areas. We wear shoe covers and keep the workspace as clean as possible.
If the water damage involves sewage (category 3), significant mold growth, or affects your kitchen and bathrooms, we may recommend staying elsewhere temporarily for safety and comfort. We’ll be upfront about that during the initial assessment. For most jobs, though, you can stay home. And if you do need temporary housing, many insurance policies cover it—we can help you navigate that claim as well.
You don’t—not without the right equipment. That’s why moisture meters, thermal imaging cameras, and hygrometers exist. Water travels through walls, under flooring, and into cavities you can’t access without cutting things open.
When we assess water damage, we’re not just looking at what’s visibly wet. We’re scanning wall cavities with moisture meters, checking subfloors, inspecting crawl spaces, and measuring humidity levels throughout the structure. A wet carpet might be obvious, but the soaked pad underneath and the moisture wicking up the drywall aren’t. If we don’t catch that, you’ll have mold in 48 hours and a much bigger problem.
This is especially common in Montclair-area homes with older plumbing, finished basements, or crawl spaces. A slow leak behind a washing machine or under a toilet can go unnoticed for weeks, causing rot and mold before you ever see a stain. If you suspect water damage—musty smell, warped floors, peeling paint, higher water bills—call a certified water restoration company to do a proper inspection. Catching it early saves you thousands.
Local Resources
Useful Links
Other Services we provide in Montclair
