Hear from Our Customers
Every hour water sits, your repair bill climbs. Drywall wicks moisture up the wall. Subfloors swell. Mold spores start colonizing within 24 hours if conditions hit 68°F and 60% humidity.
That’s why speed determines your final cost more than almost anything else. Homes where professional drying started within 24 hours saw 60% fewer mold issues. Every dollar spent in the first 48 hours saves you $1.60 down the road in rebuild costs.
When you call Elite Clean Restoration, you’re getting an IICRC-certified water damage restoration company that answers live and arrives in 60 to 90 minutes across Reno and the surrounding area. We extract standing water, map moisture levels with infrared and pin meters, set commercial dehumidifiers and air movers, then document everything your insurance adjuster needs to see. You get your first photo report within 24 hours, then updates every 48 hours until drying is verified complete.
We’ve served Reno and Central Indiana since 2016 with IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMRT). We’re BBB-accredited and maintain a live-answer line 24/7 because water doesn’t wait for business hours.
Reno sits in an older housing corridor where basements flood during spring thaw, sump pumps fail during summer storms, and frozen pipes burst when January temperatures drop below 20°F for six hours or longer. We’ve dried crawl spaces, extracted flooded basements, and rebuilt bathrooms after supply-line failures in homes just like yours.
You’re not hiring a national franchise call center. You’re hiring a local restoration team that knows Indiana weather, works directly with your insurance carrier using Xactimate pricing they recognize, and shows up when we say we will.
First, you call our live-answer line. We ask a few questions about the source, the affected area, and whether the water is clean, gray, or contaminated. Then we dispatch a certified technician to your Reno property within 60 to 90 minutes.
On-site, we stop the source if it’s safe to do so, extract standing water with truck-mount or portable extractors, then use thermal cameras and moisture meters to map every wet material—even inside walls and under flooring. We set up containment barriers with plastic sheeting if needed, place commercial dehumidifiers and air movers in a drying chamber configuration, then take detailed photos and notes.
Within 24 hours, you receive a moisture map, photo documentation, and an initial scope. We update you every 48 hours with new moisture readings until materials hit dry standard—usually 72 to 96 hours for most residential structures, longer for basements or crawl spaces. Once drying is verified, we walk you through the space, explain what’s next for any rebuild or mold remediation, and follow up 14 days later to confirm everything stayed dry.
Ready to get started?
Your water damage restoration service covers emergency water extraction, moisture mapping with infrared and pin-type meters, structural drying with commercial dehumidifiers and air movers, antimicrobial treatment on affected surfaces, contents pack-out and storage if needed, and full documentation for your insurance claim.
In Reno, we see a lot of basement flooding from sump pump failures and surface water intrusion during heavy rain. Older homes here often have fieldstone foundations that let groundwater seep through. We handle crawl space drying, vapor barrier installation, and dehumidification in those tight spaces where most homeowners can’t even stand upright.
If your water loss involves a Category 3 source—sewage backup, toilet overflow, or outdoor flooding—we follow containment protocols with HEPA filtration, dispose of porous materials that can’t be saved, and treat all surfaces with EPA-registered disinfectants. We also coordinate HVAC duct cleaning after fire or smoke events, odor neutralization with hydroxyl or ozone generators, and trauma or biohazard cleanup when the situation calls for it.
Insurance companies paid an average of $13,954 per water damage claim in recent years, and your coverage usually includes emergency mitigation if you act fast. We bill your carrier directly using Xactimate line items they already approve, and our dedicated claims liaison walks you through the entire process so you’re not stuck playing phone tag between your adjuster and your contractor.
We dispatch a certified technician within 60 to 90 minutes of your call in most cases across Reno and the surrounding area. Our phone line is answered live 24/7—not a voicemail, not a call center three states away.
Speed matters because water damage compounds every hour. Drywall starts wicking moisture vertically, wood flooring cups at the edges, and mold spores begin germinating within 24 hours if temperature and humidity conditions align. The faster we extract and start drying, the less material you’ll need to replace and the lower your final repair bill.
When we arrive, we’re already equipped with extraction tools, moisture meters, and drying equipment on the truck. You don’t wait another day for an “assessment visit” and then another day for the actual work to start. We begin mitigation immediately.
Most homeowner policies cover sudden and accidental water damage—burst pipes, supply line failures, appliance malfunctions, ice dam leaks, and storm-driven rain intrusion. They typically don’t cover flooding from rising groundwater or surface water unless you carry separate flood insurance through NFIP or a private carrier.
We bill your insurance company directly using Xactimate pricing, which is the same estimating software your adjuster uses. That alignment means fewer disputes, faster approvals, and less out-of-pocket stress for you. Our claims liaison coordinates with your carrier from first notice of loss through final invoice so you’re not stuck translating contractor language into insurance language.
If your loss involves a coverage question—say, a slow leak that’s been dripping for months versus a pipe that just burst yesterday—we document everything with photos, moisture maps, and notes that help your adjuster make a fair determination. You’ll know within the first 24 hours what’s likely covered and what might fall on you, so there are no surprises at the end.
Water extraction removes the standing or pooled water you can see—what’s sitting on your floor, soaked into carpet padding, or pooled in your basement. We use truck-mount extractors or portable units depending on access, and we pull out as much liquid as physically possible in the first few hours.
Structural drying is what happens after extraction. Even when the surface looks dry, your drywall, studs, subfloor, and insulation are still holding moisture. Left alone, those materials stay wet for weeks and create perfect conditions for mold, rot, and odor.
We use commercial dehumidifiers to pull moisture out of the air and high-velocity air movers to increase evaporation rates across wet surfaces. We measure progress with moisture meters every day until readings hit dry standard—usually 72 to 96 hours for most residential jobs. Basements and crawl spaces take longer because airflow is restricted and humidity builds up faster. That’s why we don’t guess or go by feel. We test, document, and verify before we pull equipment.
Mold prevention starts with speed. Spores can germinate within 24 hours at 68°F and 60% relative humidity, and visible colonies usually appear by day three. If we start drying your structure within the first 24 hours, your risk of mold drops by 60% compared to properties where mitigation was delayed.
We also treat affected surfaces with antimicrobial solutions during the drying process, especially on porous materials like drywall and wood framing that can’t be fully cleaned. If water sat for more than 48 hours, or if it’s Category 3 contaminated water, we often recommend removing and replacing porous materials rather than trying to dry and save them.
Our team is IICRC-certified in Applied Microbial Remediation, so if we do find active growth during the water damage restoration process, we can contain it, remove it, and treat the area without bringing in a second contractor. We set up plastic containment barriers, run HEPA filtration to capture airborne spores, and dispose of affected materials according to EPA and IICRC protocols. Then we verify the space is clear before any rebuild starts.
Finished basements are tricky because water often hides behind drywall, under laminate or vinyl plank flooring, and inside insulated stud bays. You might see a small wet spot on the carpet but have six inches of soaked insulation behind the wall.
We use thermal imaging cameras to see temperature differences that indicate trapped moisture, then confirm with pin-type and non-invasive moisture meters. If readings show the wall cavity is wet, we’ll often need to remove baseboards and drill small weep holes or remove the bottom two feet of drywall to allow airflow and drying. It sounds aggressive, but it’s far cheaper than leaving moisture trapped until mold spreads or studs start rotting.
Basements in Reno are especially vulnerable during spring thaw and summer storms because the water table rises and older foundations let groundwater seep through cracks or mortar joints. If your sump pump failed or couldn’t keep up, you might have several inches of standing water across the entire floor. We extract it, dry the slab and walls, then recommend a backup sump system or interior drain tile if the problem is likely to repeat. You’ll get a clear explanation of what caused the loss and what you can do to prevent it next time—no upsell, just honest advice.
We invoice your insurance carrier directly in most cases, so you’re not fronting thousands of dollars and waiting for reimbursement. You’ll only pay your deductible and any non-covered items, and we collect that after the work is done and your adjuster has closed the claim.
Our process starts with a detailed estimate written in Xactimate, the same software your insurance company uses. We send that estimate and all supporting documentation—photos, moisture maps, drying logs—to your adjuster within 24 hours of starting work. Then our claims liaison stays in contact with your carrier through the entire job to answer questions, provide updates, and resolve any line-item disputes before they delay payment.
If you’re paying out of pocket—maybe the loss is below your deductible or you don’t want to file a claim—we offer the same transparent Xactimate pricing and can extend discounts for military, seniors, first responders, and teachers on non-insurance jobs. Either way, you’ll see a line-item breakdown before work starts, progress updates every 48 hours, and a final invoice that matches what we scoped. No surprise charges, no change orders unless the scope genuinely changes.
Local Resources
Useful Links
Other Services we provide in Reno
