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Water doesn’t wait. Neither do we. When a pipe bursts at 2 AM or your basement floods during a storm, you need someone who answers the phone and shows up fast—not a voicemail or a next-day callback.
You get immediate moisture mapping, containment barriers to protect unaffected rooms, and industrial extraction that starts within the first hour. That speed matters because mold can start growing in 24-48 hours, and every wet hour adds to your repair bill.
Within 24 hours, you’ll have photos, moisture readings, and a transparent Xactimate estimate your insurance adjuster already uses. No surprises. No inflated line items. Just documentation that moves your claim forward while we handle the drying, dehumidification, and follow-up testing.
Your floors, walls, and belongings get the best chance at full recovery. You get updates every 48 hours and a final walkthrough before we leave. Two weeks later, we come back to confirm everything stayed dry.
We’ve handled water damage restoration across Six Points and greater Indianapolis since 2016. We’re IICRC-certified in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Advanced Mold Remediation (AMRT)—the credentials your insurance company expects and your property deserves.
Six Points sits in an area where older housing stock, freeze-thaw cycles, and increasing rainfall intensity create real risk. Basements flood. Sump pumps fail. Pipes freeze and burst. We’ve seen it all, and we know how to dry it right the first time.
We’re BBB-accredited, EPA RRP-certified where applicable, and we answer our phone 24/7. You won’t get a call center or a runaround. You’ll get a trained technician who understands the urgency and knows how to work with your insurance claim from day one.
You call our live-answer line. We dispatch a certified crew to your Six Points property within 60-90 minutes, day or night. When we arrive, we assess the source, stop any active water flow if possible, and map moisture levels in walls, floors, and ceilings using thermal imaging and pin meters.
Next, we set up containment barriers and HEPA filtration to isolate the affected area. We extract standing water with truck-mounted or portable equipment, remove unsalvageable materials, and position commercial dehumidifiers and air movers. Everything gets photographed and logged for your insurance claim.
Within 24 hours, you receive a full moisture map, photo documentation, and a line-item Xactimate estimate. We update you every 48 hours with new moisture readings and progress photos. Drying typically takes three to five days depending on materials and saturation levels.
Once moisture levels hit industry-standard dry goals, we perform a final test, walk you through the results, and schedule a two-week follow-up visit to confirm no hidden moisture or secondary issues developed. If you need reconstruction—drywall, flooring, paint—we handle that too, so you’re not coordinating multiple contractors.
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Every water damage restoration job in Six Points includes emergency water extraction, moisture mapping, thermal imaging, containment setup, structural drying with commercial dehumidifiers and air movers, antimicrobial treatment where needed, and complete photo and moisture documentation for insurance claims.
We also provide contents pack-out and climate-controlled storage if your belongings need to be moved during drying. Crawl spaces, basements, and attics all get the same attention as living areas. If the damage involves sewage or contaminated water, we follow IICRC Category 2 and 3 protocols with proper PPE and disposal.
Six Points properties face specific risks. Older homes often have cast iron or galvanized pipes prone to corrosion and leaks. Basements in this area can flood during heavy rain events, which have increased in intensity by nearly 15% locally over the past few decades. Sump pump failures are common during power outages. We account for these factors in every job.
You also get odor neutralization if needed, HVAC duct inspection and cleaning after water events, and coordination with your insurance adjuster or claims liaison. We accept insurance assignments, bill directly when applicable, and offer military, senior, and first responder discounts on non-insurance work.
We dispatch a certified crew to your Six Points property within 60 to 90 minutes of your call, 24 hours a day, seven days a week. That includes nights, weekends, and holidays.
Speed matters in water damage restoration because mold can begin growing within 24 to 48 hours, and standing water continues to wick into walls, subfloors, and insulation every hour it sits. The faster we extract water and start drying, the less secondary damage you’ll face and the lower your total repair cost.
When we arrive, we immediately assess the situation, stop the water source if possible, and begin extraction and moisture mapping. You’re not waiting until morning or the next business day while damage spreads.
Most homeowners insurance policies cover sudden and accidental water damage—like a burst pipe, appliance malfunction, or storm-related roof leak. They typically don’t cover gradual leaks, long-term seepage, or flooding from external sources like rivers or surface water, which requires separate flood insurance.
The key is how the damage happened. If a pipe froze and burst overnight, that’s usually covered. If a slow drip behind your wall went unnoticed for months, your insurer may deny the claim or limit coverage to the cost of tearing out and replacing the damaged section, not the water damage itself.
We work directly with your insurance company, provide Xactimate estimates that match their pricing software, and document everything with photos and moisture readings. Our team has handled hundreds of insurance claims in the Six Points area, and we know what adjusters need to see. If you’re unsure about coverage, call us first—we’ll walk you through what to expect before you file.
Drying typically takes three to five days depending on the extent of water intrusion, the materials affected, and the indoor humidity levels. A small bathroom leak might dry in two to three days. A flooded basement with soaked drywall and insulation can take a week or more.
We monitor moisture levels daily using pin meters and thermal imaging. Once readings reach industry-standard dry goals—typically below 15% moisture content for wood and under 1% for concrete—we remove equipment and perform final testing. Rushing this process leads to trapped moisture, mold growth, and warped materials later.
After drying, reconstruction time varies. Replacing drywall, flooring, and trim usually adds another one to two weeks depending on the scope. We provide a clear timeline upfront and update you every 48 hours so you know exactly where the job stands. Our two-week follow-up visit confirms everything stayed dry and no hidden issues developed.
The IICRC defines three categories of water based on contamination level, and it directly affects how we handle your restoration and what safety protocols we follow.
Category 1 is clean water from a supply line, faucet, or appliance without contaminants. Category 2 is gray water with some contamination—think washing machine overflow, dishwasher leaks, or toilet bowls without feces. Category 3 is black water, which is highly contaminated and includes sewage backups, flooding from rivers or streams, and any water that sat stagnant for more than 48 hours.
Category 2 and 3 water require antimicrobial treatment, more aggressive material removal, and proper PPE for our crew. Insurance companies also adjust coverage and pricing based on category. We assess and document the category immediately so your claim is accurate and your property is restored safely. If gray or black water is involved, we follow strict containment and disposal protocols to protect your family and our team.
Most of the time, no. We set up containment barriers with plastic sheeting and negative air pressure to isolate the work area from the rest of your home. You can usually stay in unaffected rooms while we dry and restore the damaged section.
If the damage is extensive—like a whole-floor flood or sewage backup—or if we need to remove large sections of drywall and insulation, moving out temporarily may be safer and more comfortable. We’ll tell you upfront if that’s the case.
When black water or mold is involved, we take extra precautions. HEPA filtration runs continuously, and we seal off the area to prevent cross-contamination. If your insurance policy includes Additional Living Expenses (ALE) coverage, it may pay for a hotel or rental during restoration. We can document the conditions and provide the reports your insurer needs to approve that coverage.
We use calibrated moisture meters and thermal imaging cameras to measure moisture content in all affected materials—wood framing, drywall, subfloors, insulation, and concrete. Drying isn’t complete until readings hit industry-standard benchmarks, typically below 15% for wood and under 1% for concrete slabs.
We document moisture levels at the start, during daily checks, and at final clearance. You’ll see the readings yourself during our walkthrough. If any area still shows elevated moisture, we keep equipment in place and continue drying until it passes.
Two weeks after we finish, we return for a follow-up inspection. We retest moisture levels and visually inspect for any signs of mold, odors, or material damage that developed after equipment removal. This follow-up catches any hidden issues before they become expensive problems. If something isn’t right, we address it immediately at no additional cost. That’s how you know the job was done correctly.
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