Hear from Our Customers
You’re not wondering if mold is growing behind your walls. You’re not waiting three days for a callback or dealing with a runaround from your insurance company. The water’s gone, the affected area is contained, and you’ve got documentation showing exactly what happened and what’s being done about it.
That’s what emergency water removal looks like when it’s done by people who know Indiana basements, understand how fast secondary damage happens, and show up ready to work. Not next week. Not tomorrow. Today.
Your floors dry out the right way. Your claim gets filed with photos, moisture maps, and a timeline your adjuster actually wants to see. And the parts of your property that aren’t damaged stay that way because we don’t track water through your house or let humidity spread into clean rooms.
We’re IICRC-certified in Water Damage Restoration, Applied Structural Drying, and Mold Remediation. We’re locally owned, BBB-accredited, and we’ve spent years responding to basement floods, burst pipes, and storm damage across Springtown and the greater Indianapolis area.
Indiana weather doesn’t mess around. Freezing pipes in January, heavy storms in spring, humidity all summer. We’ve seen what happens when water sits for even a few hours in older homes with crawl spaces and finished basements. That’s why we built our process around speed, containment, and communication.
You call, we answer. You need us on-site, we’re there in 60 to 90 minutes in most cases. You need your insurance company to understand what happened, we document everything and bill them directly so you’re not fronting thousands of dollars while waiting for reimbursement.
First, we extract the standing water using truck-mounted equipment and portable extractors depending on the situation. The goal is to get all visible water out fast so it stops soaking into subflooring, drywall, and insulation.
Next, we set up containment barriers and HEPA filtration to keep moisture and airborne particles from spreading into unaffected rooms. Then we place commercial dehumidifiers and air movers to pull moisture out of materials that are still wet but not dripping. We’re monitoring moisture levels with meters and thermal imaging to make sure everything is drying at the right rate.
While equipment is running, we’re taking photos, drawing moisture maps, and writing up documentation for your insurance claim. You get a report within 24 hours and updates every 48 hours after that. If drywall or flooring needs to come out, we handle the demo and coordinate the rebuild. If contents need to be packed out and stored while we dry the structure, we do that too.
Once everything hits target moisture levels, we do a final walkthrough with you and follow up 14 days later to make sure nothing’s changed. That’s the process. No shortcuts, no surprises.
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You’re getting 24/7 emergency response with a live person answering the phone every time. You’re getting IICRC-certified technicians who wear shoe covers, set up containment, and treat your property like it matters. You’re getting water extraction, structural drying, dehumidification, and antimicrobial treatment where needed.
If your basement flooded from a sump pump failure or a burst pipe soaked your kitchen, we handle it. If a storm pushed water through your foundation or a toilet overflow damaged your bathroom and hallway, same thing. We also handle sewage backups, crawl space water intrusion, and appliance leaks that spread into multiple rooms.
Indiana’s older housing stock and unpredictable weather make water damage more common than most people realize. Springtown sits in an area where heavy rain, rapid snowmelt, and aging infrastructure create real flood risk. Basements here weren’t always built with modern waterproofing, and that means water finds a way in when conditions line up.
Our service includes direct insurance billing using Xactimate pricing, so your adjuster sees numbers they recognize and you’re not stuck paying out of pocket upfront. We also offer military, senior, first responder, and teacher discounts on non-insurance jobs because some things matter more than margin.
In most cases, we’re on-site within 60 to 90 minutes of your call. That’s not an estimate or a goal. That’s what we do because water damage gets worse every hour it sits.
When you call our line, a real person answers. Not a voicemail, not an answering service in another state. We take your address, ask a few questions about what happened, and dispatch a crew immediately. Speed matters because mold can start growing within 24 to 48 hours, and the longer water soaks into drywall, insulation, and subflooring, the more expensive and invasive the restoration becomes.
If you’re in Springtown or the surrounding Indianapolis area and you call us during a major storm event when everyone’s flooded at once, we’ll be straight with you about timing. But even then, we’re prioritizing based on severity and we’re working around the clock to get to everyone as fast as possible.
It depends on what caused the water damage. Most homeowners policies cover sudden and accidental water damage like a burst pipe, a leaking water heater, or a washing machine hose that breaks. They usually don’t cover flooding from outside sources like heavy rain or river overflow unless you have separate flood insurance.
Insurance companies also won’t cover damage that happened because of neglect or lack of maintenance. If your roof’s been leaking for months and you didn’t fix it, that’s a problem. If a pipe froze because you left your heat off in winter, that might not be covered either.
Here’s what we do to help. We document everything with photos, moisture readings, and detailed notes about what we found and what we did. We use Xactimate software to write estimates that match what insurance adjusters expect to see, and we bill your insurance company directly so you’re not paying upfront and waiting for reimbursement. If there’s a question about coverage, we’ll walk you through it and work with your adjuster to get things approved. We’ve done this hundreds of times and we know how to present a claim that makes sense.
Water extraction is removing the standing water you can see. Structural drying is removing the moisture you can’t see that’s soaked into your walls, floors, and framing.
Extraction happens first. We use truck-mounted vacuums and portable extractors to pull water off floors, out of carpets, and away from baseboards. If there’s an inch of water covering your basement floor, extraction gets rid of that. It’s fast and it stops the most obvious part of the problem.
But extraction doesn’t get everything. Drywall acts like a sponge and wicks water up from the floor. Subflooring holds moisture even after the surface feels dry. Insulation in your walls traps humidity. That’s where structural drying comes in. We set up commercial dehumidifiers to pull moisture out of the air and air movers to create airflow that speeds up evaporation. We’re measuring moisture content in your materials every day to make sure levels are dropping. If they’re not, we adjust equipment or remove materials that are too saturated to save. Drying usually takes three to five days depending on how much water there was and what materials got wet. Skipping this step or doing it halfway is how you end up with mold growth and buckled floors three weeks later.
Yes. We’re IICRC-certified in mold remediation and we handle it as part of the restoration process if we find it during water cleanup.
Mold grows fast in Indiana’s humidity, especially in basements and crawl spaces that stay damp even when there’s no active leak. If your water damage has been sitting for more than 48 hours, or if there was a previous leak that didn’t get dried properly, there’s a good chance mold is already growing.
When we find mold, we set up containment with plastic sheeting and negative air pressure so spores don’t spread to clean areas of your home. We remove affected materials like drywall, insulation, or carpeting that can’t be saved. Then we clean and treat remaining surfaces with antimicrobial solutions and run HEPA air scrubbers to filter out airborne spores. Once remediation is done, we retest the air quality to confirm spore counts are back to normal levels. Mold remediation gets billed separately from water damage restoration, but we handle both so you’re not coordinating between multiple companies. If your insurance covers mold remediation, we’ll document it and include it in your claim. If it’s not covered, we’ll explain your options before we start any work.
It depends on how much water there is, where it went, and how long it sat before you called someone. A small bathroom overflow that gets handled in the first hour might cost $800 to $1,500. A finished basement with two inches of standing water that soaked into drywall and carpet can run $5,000 to $15,000 or more.
The national average for a water damage insurance claim is around $11,000 to $13,000, but that includes everything from minor leaks to major floods. What drives the cost up is demo and reconstruction. If we can dry your materials in place without tearing anything out, it’s cheaper. If drywall and insulation are too wet to save, we have to remove them, dry the framing, and rebuild. That adds labor and materials.
We price our work using Xactimate, which is the same software most insurance companies use. That means our estimates match what your adjuster expects to see, and there’s less back-and-forth over line items. Before we start any work, we’ll walk you through what needs to happen and what it’s going to cost. If insurance is covering it, we bill them directly and you pay your deductible. If you’re paying out of pocket, we offer discounts for military, seniors, first responders, and teachers. We’re not the cheapest option in Springtown, and that’s intentional. You’re paying for certified technicians, proper equipment, real documentation, and a process that actually prevents mold and secondary damage instead of just making the floor look dry.
You can try, but it probably won’t work the way you’re hoping. Box fans and household dehumidifiers don’t move enough air or pull enough moisture to dry structural materials before mold starts growing.
The problem isn’t the surface water you can see. That’ll dry on its own eventually. The problem is the moisture trapped inside your walls, under your flooring, and in your insulation. A box fan blowing across wet carpet might dry the top layer, but it’s not doing anything for the pad underneath or the subfloor below that. A small dehumidifier from the hardware store might pull a few pints of water out of the air per day. A commercial dehumidifier pulls 10 to 20 times that amount.
We also use moisture meters and thermal imaging to track what’s actually happening inside your walls and floors. Without that, you’re guessing. You might think everything’s dry because it feels dry to the touch, but there’s still 18% moisture content in your drywall and that’s enough for mold to grow. If you’ve got a tiny leak and you catch it in the first couple hours, fans and a wet vac might be enough. If you’ve got standing water, a burst pipe, or anything that soaked into finished materials, call someone who does this for a living. The cost of doing it wrong the first time is always higher than the cost of doing it right from the start.
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