Hear from Our Customers
You’re looking at standing water. Maybe it’s your basement after last night’s storm, or a burst pipe that soaked through the ceiling while you were at work. Either way, the clock is ticking.
Here’s what matters: mold starts growing in 24 to 48 hours once moisture settles into drywall, insulation, or subflooring. That means the difference between a manageable cleanup and a full-scale remediation project comes down to how fast someone gets there with real equipment—not a wet vac from the hardware store.
When you call, you’re getting a live person who dispatches an IICRC-certified crew to your property in Stones Crossing within 60 to 90 minutes. We show up with thermal imaging to find hidden moisture, industrial extractors to pull water out fast, and air movers that start the drying process before mold even thinks about taking hold. You get documentation within 24 hours—photos, moisture maps, the works—so your insurance claim moves without delays or disputes.
We’ve been handling water damage restoration in the Indianapolis area since 2016. Every technician on your job carries Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications from the IICRC—the same credentials insurance companies look for when they’re deciding whether to approve a claim.
We’re not a franchise. We’re a local restoration company that knows Stones Crossing’s older housing stock, the way spring storms overwhelm sump pumps around here, and how winter freeze-thaw cycles turn small leaks into major problems. That local knowledge means faster response times and protocols built around the risks you actually face, not a generic checklist from a corporate manual.
You’re working with the same crew from start to finish. No handoffs, no subcontractors showing up unannounced.
First, we answer the phone—live, 24/7. You’re not leaving a voicemail at 2 a.m. and hoping someone calls back. You’re talking to someone who can dispatch a crew to Stones Crossing right now.
When our crew arrives, we assess the damage, identify the water source, and stop it if it’s still active. Then comes extraction—industrial pumps and vacuums pull out standing water fast. Next, we set up containment barriers and HEPA filtration to protect the rest of your property, then position air movers and dehumidifiers to start structural drying. Thermal imaging finds moisture you can’t see behind walls or under flooring.
Within 24 hours, you get a full damage report with photos, moisture readings, and a drying plan. Every 48 hours after that, you get progress updates so you know exactly where things stand. Once everything hits target moisture levels, we remove equipment, do a final walkthrough with you, and follow up 14 days later to make sure nothing was missed.
If your insurance is covering this, we bill them directly using Xactimate—the same estimating software adjusters use—so there’s no back-and-forth over pricing.
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You’re getting more than just water extraction. This is a full mitigation and drying process designed to get your property back to pre-loss condition without hidden moisture turning into a mold problem three weeks from now.
That includes emergency water removal, structural drying with commercial-grade dehumidifiers and air movers, moisture monitoring until readings hit safe levels, and antimicrobial treatment on affected surfaces. If contents need to be moved out of the space to dry properly, we handle pack-out and storage. If there’s sewage or contaminated water involved, we’re equipped for biohazard cleanup with proper PPE and disposal protocols.
Stones Crossing sits in an area where spring storms regularly dump more than two inches of rain per hour—enough to overwhelm basement drainage systems in older homes. We’ve handled dozens of flooded basements in neighborhoods just like yours, and we know how water moves through crawl spaces, where it hides in wall cavities, and how long it takes to dry out subflooring in Indiana’s humidity. That experience means fewer callbacks and no surprises during the insurance inspection.
In most cases, we’re on-site within 60 to 90 minutes of your call. That’s not an estimate—it’s what we hit consistently because we staff for emergencies and keep trucks ready 24/7.
Speed matters with water damage. The longer water sits, the deeper it soaks into drywall, insulation, and subflooring. What starts as surface damage turns into a gut job if you wait too long. Our dispatch system prioritizes active water emergencies in Stones Crossing and surrounding areas, so you’re not sitting on hold or waiting for a callback while your basement fills up.
When we say we’re on the way, we mean it. You’ll get an ETA as soon as the crew is dispatched, and we’ll call if we’re running into traffic or weather delays.
It depends on what caused the damage. Most homeowners policies cover sudden and accidental water damage—things like burst pipes, appliance malfunctions, or roof leaks from storm damage. They typically don’t cover gradual leaks you should have noticed, or flooding from external sources like rising creeks or sewer backups unless you have separate flood or sewer backup coverage.
The best move is to call your insurance company as soon as the water is under control and get a claim number. Then call us. We work directly with adjusters, bill using Xactimate so there’s no pricing dispute, and provide the documentation they need to process your claim fast—photos, moisture maps, equipment logs, everything.
If your policy doesn’t cover it, or you’re dealing with a deductible situation, we offer discounts for seniors, military, first responders, and teachers on non-insurance jobs. Either way, you’ll know what you’re paying before work starts.
We use moisture meters and thermal imaging cameras to track moisture levels in walls, floors, and ceilings throughout the drying process. It’s not guesswork—we’re taking readings every day and comparing them to baseline dry standards for each material.
Drywall, wood framing, and subflooring all have different moisture thresholds. We don’t pull equipment until every material hits its target level. That usually takes three to five days depending on how much water we’re dealing with, but we’ve seen it go longer in basements with poor ventilation or after sewage backups where we’re also dealing with contamination.
You get progress updates every 48 hours with current readings, so you can see the numbers dropping in real time. Once we hit target levels, we do a final check, remove equipment, and schedule a follow-up visit 14 days later to make sure nothing spiked back up. If something doesn’t look right during that follow-up, we come back and make it right at no additional cost.
Water damage cleanup is what happens immediately after water intrusion—extraction, drying, and dehumidification to stop damage from spreading. Mold remediation is what happens when moisture has been sitting long enough for mold to colonize, usually 48 to 72 hours in the right conditions.
If you call us right away, we can usually prevent mold from becoming an issue. But if water has been sitting for days, or if you’re seeing visible mold growth or smelling that musty odor, you’re past the cleanup phase and into remediation. That means containment, HEPA air scrubbing, removal of contaminated materials, antimicrobial treatment, and post-remediation testing to confirm clearance.
We’re certified for both—our crews hold Applied Microbial Remediation Technician (AMRT) credentials on top of water restoration certifications. So if we show up for what you thought was a simple cleanup and find mold, we don’t have to call someone else. We handle it, document it, and make sure your insurance adjuster knows what’s covered under your policy.
The honest answer is it depends on how much water came in, where it went, and how long it sat before we got there. A small supply line leak caught early might run $2,000 to $4,000 for extraction and drying. A flooded basement with sewage backup can easily hit $10,000 to $15,000 once you factor in contaminated material removal and antimicrobial treatment.
Insurance data shows the average water damage claim costs around $15,400, but that’s averaging everything from minor leaks to major storm flooding. What drives cost is square footage affected, category of water (clean, gray, or black), and how much demolition is needed to access hidden moisture.
We price every job using Xactimate, the same software your insurance adjuster uses. That means no surprises when the claim gets reviewed. If insurance is covering it, we bill them directly and you pay your deductible. If you’re paying out of pocket, we walk through the estimate line by line before starting work so you know exactly what you’re approving. We also offer discounts for military, seniors, first responders, and teachers on non-insurance jobs.
You can try, but here’s the problem: consumer-grade equipment doesn’t move enough air or pull enough moisture to dry structural materials before mold starts growing. A box fan and a basement dehumidifier might dry surface water, but they won’t touch the moisture that’s soaked into your drywall, insulation, or subflooring.
Commercial air movers push hundreds of cubic feet per minute across wet surfaces. Industrial dehumidifiers pull gallons of water out of the air per day, not pints. And thermal imaging shows us moisture you can’t see—behind baseboards, inside wall cavities, under flooring. Without that equipment and the training to use it, you’re guessing.
The bigger risk is time. If you spend three days trying to dry it yourself and it’s not working, you’ve just given mold a head start. Now you’re paying for remediation on top of the original water damage. We’ve seen it dozens of times—someone tries to save money on the front end and ends up spending more to fix the problem they created by waiting. If the damage is more than a small, contained area and the water soaked into anything porous, call someone with the right equipment. It’s cheaper than the alternative.
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