Hear from Our Customers
You walk back into a space that’s completely dry, sanitized, and restored to its original condition. No lingering moisture, no hidden mold risks, no structural damage spreading through your property.
The stress of dealing with insurance companies disappears because we handle that entire process for you. Your belongings that seemed lost get professionally restored when possible, saving you thousands in replacement costs.
Most importantly, you get your normal life back without the constant worry about what’s happening behind your walls or under your floors.
We’ve been helping Westfield families and businesses recover from water emergencies with the kind of thorough, professional service that actually solves the problem the first time.
We understand how Westfield’s climate creates unique challenges. Heavy spring rains that overwhelm sump pumps, frozen pipes that burst during those brutal Indiana winters, and the humidity that can turn a small leak into a major mold problem in just 24 hours.
Our team knows the local building codes, works directly with Hamilton County contractors when reconstruction is needed, and maintains relationships with insurance adjusters who serve this area regularly.
We start with an emergency response within hours of your call, not days. Our team arrives with professional water extraction equipment to remove standing water immediately, preventing further damage from spreading.
Next comes the critical drying phase using industrial-grade dehumidifiers and air movers positioned strategically throughout the affected areas. We monitor moisture levels in walls, floors, and other materials until everything reaches safe, pre-damage levels.
The final phase involves sanitizing, cleaning, and restoring your space. We handle everything from minor repairs to coordinating major reconstruction, working directly with your insurance company to ensure proper coverage and documentation throughout the entire process.
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Our water damage restoration service includes emergency water extraction, structural drying, mold prevention, content cleaning and restoration, and complete reconstruction when needed.
In Westfield specifically, we see a lot of basement flooding during heavy spring rains when the city’s storm drainage systems get overwhelmed. We’re equipped to handle sewage backups, sump pump failures, and the burst pipe situations that are common in older homes throughout Hamilton County.
We also provide specialized services for Westfield’s growing business community, including 24/7 commercial response for retail spaces, offices, and restaurants where every hour of downtime costs money. Our team understands the urgency of getting businesses back operational quickly while ensuring the job is done right.
We provide 24/7 emergency response and typically arrive at Westfield properties within 2-4 hours of your initial call. Time is critical with water damage because every hour of delay increases the risk of mold growth and structural damage.
Our rapid response team comes equipped with powerful extraction equipment and moisture detection tools to begin the mitigation process immediately. We understand that water damage doesn’t wait for business hours, especially during Westfield’s severe weather seasons when multiple properties may be affected simultaneously.
Most homeowner’s insurance policies cover sudden and accidental water damage, such as burst pipes or appliance failures. However, coverage varies significantly depending on the source of the water and your specific policy terms.
We work directly with insurance companies and handle the entire claims process for you, including documentation, photos, and detailed estimates using industry-standard Xactimate software that adjusters recognize and approve quickly. We’ll review your policy coverage upfront and explain any potential gaps before beginning work.
It’s important to note that flood damage from external sources typically requires separate flood insurance coverage, which is particularly relevant in Westfield given our area’s susceptibility to heavy rainfall and drainage issues.
The timeline depends on the extent of damage, but most residential water damage restoration in Westfield takes 3-7 days for the drying and mitigation phase. Severe damage involving multiple rooms or structural issues may take 1-2 weeks.
The drying process cannot be rushed safely. We use moisture meters and thermal imaging to ensure all materials reach proper moisture levels before moving to repairs. Indiana’s humidity levels can extend drying times, which is why we use commercial-grade dehumidifiers and air movers positioned strategically throughout affected areas.
If reconstruction is needed, that phase adds additional time depending on the scope of work, but we coordinate with trusted local contractors to minimize delays and keep you informed throughout the entire process.
First, ensure your safety by turning off electricity to affected areas if it’s safe to do so, and avoid standing water near electrical outlets or appliances. Stop the water source if possible, such as shutting off the main water supply for burst pipes.
Document the damage with photos and videos before moving any items, as this documentation is crucial for insurance claims. Remove valuable items from the affected area if you can do so safely, but don’t attempt to clean up extensive water damage yourself.
Call us immediately at our 24/7 emergency line. The first 24-48 hours are critical for preventing mold growth and minimizing structural damage. Professional water extraction and drying equipment can remove moisture that household fans and dehumidifiers simply cannot handle effectively.
Yes, we specialize in content restoration and can often save items that initially appear to be total losses. Our restoration services include furniture, documents, photographs, electronics, clothing, and other personal belongings depending on the type of water damage and how quickly we can begin treatment.
We use specialized techniques for different materials, such as freeze-drying for documents and photographs, ultrasonic cleaning for delicate items, and ozone treatment for odor removal. Items are carefully inventoried, cleaned, and restored off-site in our controlled environment facility.
However, safety is always our priority. Items contaminated by sewage or black water may not be salvageable due to health risks. We’ll provide honest assessments of what can be restored versus what should be replaced, helping you make informed decisions about your belongings.
Mold prevention starts immediately with rapid water extraction and proper drying techniques. We begin the drying process within hours of arrival using industrial dehumidifiers, air movers, and specialized drying equipment to remove moisture from the air and building materials.
We monitor humidity levels and moisture content in walls, floors, and other materials using professional-grade meters and thermal imaging cameras. All affected areas must reach specific moisture levels before we consider the drying process complete, which typically takes 3-5 days depending on conditions.
We also apply antimicrobial treatments to affected surfaces and use HEPA filtration to capture any airborne spores during the restoration process. If mold growth has already begun, we’re certified in mold remediation and can handle both the water damage restoration and mold removal using proper containment and safety protocols.
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