Hear from Our Customers
The fire’s out, but the damage keeps spreading. Smoke particles settle into walls, HVAC systems, and anything porous. Soot corrodes metal. Water from firefighting efforts seeps into subfloors and insulation.
Every hour you wait, restoration gets harder and more expensive. Odors set in. Mold starts growing in damp areas. Your insurance adjuster needs documentation now, not next week.
You need someone who shows up fast, knows exactly what to document, and can explain what happens next without the runaround. That’s fire damage restoration done right—containment first, thorough cleanup second, and your property back to pre-loss condition third. No shortcuts. No lingering smoke smell six months later.
The difference between a quick response and a delayed one? Thousands of dollars in secondary damage and weeks of additional work you didn’t need to pay for.
We’ve handled fire and smoke restoration across Reno, IN and the greater Indianapolis area since 2016. We’re IICRC-certified in Water Restoration, Applied Structural Drying, and Applied Microbial Remediation—credentials that matter when your insurance company reviews the claim.
You call, you get a person. Not a voicemail. Not a call center three states away. We’re on-site in 60 to 90 minutes with moisture meters, thermal cameras, and a game plan.
Central Indiana’s older housing stock—homes with crawl spaces, outdated furnaces, and wiring that’s seen better days—creates unique fire risks. We’ve seen it all. Kitchen fires that spread through balloon framing. Furnace malfunctions in January. Electrical fires in attics with old knob-and-tube wiring. Every job gets treated like the emergency it is.
First, we answer. You’re not leaving a message or waiting for a callback. We ask the right questions, give you a realistic ETA, and head your way.
When we arrive, we assess the damage room by room. Thermal imaging finds hidden heat. Moisture meters map where water from firefighting soaked in. We document everything with photos and notes your insurance adjuster will actually use. You get that full report within 24 hours.
Next, we contain the affected areas with plastic sheeting and set up HEPA filtration to stop soot and smoke particles from spreading. We remove standing water, pull damaged materials that can’t be saved, and start drying what can. Contents that need cleaning get packed out to our facility.
Then comes the deep clean—walls, ceilings, HVAC ducts, anything smoke touched. We use specialized cleaners for soot and odor-neutralizing treatments that actually work, not just cover up the smell. Every 48 hours, you get a progress update. When we’re done, you get a walkthrough and a follow-up call two weeks later to make sure everything’s still right.
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You’re not just getting cleanup. You’re getting emergency water extraction from firefighting efforts, structural drying to prevent mold, and complete soot and smoke residue removal from every surface. We clean or replace HVAC filters and duct-clean the system so you’re not recirculating smoke particles every time the heat kicks on.
Contents pack-out and storage is included when items need off-site cleaning or when we’re doing major demolition. Odor neutralization uses hydroxyl generators or thermal fogging—real solutions, not air fresheners. If there’s biohazard involvement, we handle that too.
Reno and the surrounding Indianapolis metro area see their share of winter furnace fires and summer storm-related electrical issues. Older homes here weren’t built with the same fire-stopping techniques modern codes require, so fires spread faster. We adjust our approach based on your home’s age, construction type, and the extent of damage.
Insurance coordination is part of the package. We use Xactimate pricing, the same software your adjuster uses, so there’s no back-and-forth over line items. You get a dedicated claims liaison who keeps the process moving and explains what your policy covers in plain terms.
We’re on-site in 60 to 90 minutes after your call. That’s not an average—it’s our standard. Fire damage gets worse by the hour, and insurance companies expect mitigation to start immediately.
When you call, you talk to a real person who dispatches a certified technician right away. We don’t schedule you for “sometime tomorrow” or put you on a callback list. Speed matters because soot is acidic and starts etching glass and corroding metal within hours. Smoke odor sets into porous materials fast.
The faster we contain the damage, document the loss, and start drying things out, the lower your final restoration cost. That 90-minute window can be the difference between saving your hardwood floors or replacing them.
Most homeowners policies cover fire damage restoration, including cleanup, water extraction from firefighting, and contents restoration. What’s covered depends on your specific policy, deductible, and coverage limits.
We work directly with your insurance company using Xactimate pricing, which is the industry-standard estimating software adjusters use. That means fewer disputes over costs and faster approvals. Our claims liaison handles the documentation, photos, and moisture maps your adjuster needs to process the claim.
You’re responsible for your deductible, and some policies have limits on things like temporary housing or contents storage. We’ll walk you through what to expect during the initial assessment. If you’re paying out of pocket, we offer discounts for military, seniors, first responders, and teachers on non-insurance jobs.
Smoke odor doesn’t just sit on surfaces—it penetrates drywall, insulation, ductwork, and anything porous. Cleaning visible soot is step one. Eliminating the smell requires more.
We start with HVAC system cleaning because smoke particles circulate through ducts and get trapped in filters and coils. Then we use hydroxyl generators or thermal fogging, depending on the severity. Hydroxyl generators break down odor molecules at a chemical level. Thermal fogging uses a heated deodorizer that penetrates the same places smoke did.
If materials like insulation or subflooring are too saturated with smoke, we remove and replace them. There’s no point in covering up the problem. Some companies spray a masking agent and call it done—you’ll smell it again in a month. We don’t leave until the odor is actually gone, and our 14-day follow-up confirms it stayed that way.
Cleaning up means you’re wiping down walls and throwing out burned stuff. Fire restoration means you’re returning the property to pre-loss condition with proper documentation, structural drying, and insurance coordination.
Restoration includes water damage mitigation from firefighting efforts—standing water, soaked insulation, wet drywall. It includes air quality testing and HEPA filtration during cleanup so you’re not breathing soot particles. It includes thermal imaging to find hidden damage and moisture mapping to prevent mold growth.
You also get a paper trail your insurance company requires: photo documentation, equipment logs, drying reports, and a scope of work that matches what adjusters expect to see. Without that, you’re fighting for coverage after the fact. Fire restoration is a regulated process handled by IICRC-certified technicians who know the standards. Cleanup is just surface-level work that leaves problems for later.
It depends on the size of the fire and how much water the fire department used to put it out. A small kitchen fire with minimal smoke spread might take three to five days. A whole-house fire with structural damage and water throughout can take three to six weeks.
Drying alone takes two to four days if we’re pulling water out of subfloors and wall cavities. Soot and smoke cleaning adds another few days depending on square footage. If we’re doing contents pack-out, HVAC duct cleaning, and odor treatment, that extends the timeline.
Reconstruction—drywall, flooring, painting—happens after restoration is complete and your insurance adjuster signs off. We give you a realistic timeline during the initial assessment and update you every 48 hours so you’re never guessing. The goal is fast and thorough, not fast and half-done.
Yes. We handle fire and smoke restoration for homeowners, property managers, and light commercial clients across Reno, IN and the Indianapolis metro area. The process is similar, but commercial jobs often involve larger square footage, more complex HVAC systems, and tighter timelines.
Commercial fire restoration also requires coordination with business owners who need to reopen fast and insurance companies who want detailed documentation of lost inventory and equipment. We’re set up for that—our team is IICRC-certified, we carry the right insurance, and we understand how to work around your operations when possible.
Whether it’s a single-family home in Reno or a multi-unit property, you get the same response time, the same documentation standards, and the same follow-up. We’ve been doing this since 2016, and we know what both residential and commercial clients expect when they’re dealing with fire damage.
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