Hear from Our Customers
You’re looking at standing water, ruined floors, or a ceiling that won’t stop dripping. Every minute that passes means more damage, higher costs, and a bigger headache with your insurance company.
Here’s what changes when you call a water damage restoration company that actually moves fast. You get someone answering the phone—not a voicemail, not a call center three states away. You get a team on-site in 60 to 90 minutes with truck-mounted extraction equipment, industrial dehumidifiers, and moisture meters that map exactly where the water went.
Within 24 hours, you’ll have photos, readings, and a full scope document your insurance adjuster can actually use. Every 48 hours after that, you get progress updates so you’re never guessing what’s happening inside your walls. Your unaffected rooms stay protected with containment barriers and HEPA filtration, so the rest of your home doesn’t turn into a construction zone.
The outcome isn’t just dry. It’s fully documented, mold-free, and ready for rebuild—or ready for you to move back in.
We’ve been handling water damage cleanup and flood damage restoration across Central Indiana since 2016. We’re IICRC-certified in Water Restoration (WRT), Applied Structural Drying (ASD), and Mold Remediation (AMRT)—which means our team follows the same protocols your insurance company expects.
We know Luxhaven. We know how spring storms overwhelm drainage systems near Geist Reservoir, how winter freezes crack pipes in older homes, and how basements flood when sump pumps fail during power outages. That local knowledge shapes how we respond, what equipment we bring, and how we communicate with your adjuster.
You’re not getting a national franchise with rotating crews. You’re getting a local water restoration company that shows up when we say we will, documents everything the right way, and stays until the job is done.
First, you call our live-answer line. No voicemail, no “we’ll call you back.” We dispatch immediately and arrive in 60 to 90 minutes with a full truck of extraction and drying equipment.
On-site, we assess the source, stop any active water flow if possible, and start emergency water removal. Truck-mounted extractors pull standing water fast. Then we place air movers and commercial dehumidifiers in a drying configuration based on moisture readings—not guesswork. We set up containment to protect the rest of your home and start documenting everything with photos and moisture maps.
Within 24 hours, you receive initial documentation your insurance company needs to open or move your claim forward. Every 48 hours after that, we update you on drying progress, moisture levels, and next steps. We monitor daily with calibrated meters until all affected materials hit safe moisture content.
Once drying is verified complete, we walk you through the results, provide final documentation, and either hand off to your contractor or handle the rebuild ourselves. Fourteen days later, we follow up to make sure everything is still performing as expected. That’s the process—clear, documented, and built around what actually works.
Ready to get started?
You’re getting more than just fans and a Shop-Vac. This is a full-scope water damage restoration service that handles everything from the emergency call to the final clearance.
That includes 24/7 emergency response with our live-answer line, rapid water extraction using truck-mounted equipment, structural drying with commercial-grade dehumidifiers and air movers, and real-time moisture monitoring with thermal imaging and hygrometers. We provide full photo documentation, moisture mapping, and Xactimate-aligned estimates your insurance adjuster will recognize. If contents need to be moved, we offer pack-out and climate-controlled storage. If mold is a concern, our AMRT-certified team handles remediation and prevention. We also cover odor neutralization, crawl space drying, HVAC cleaning after water events, and full reconstruction if your project requires it.
Luxhaven homeowners face specific risks. Proximity to Geist Reservoir and surrounding tributaries increases flood exposure during heavy spring rains. Older housing stock in the area often has aging plumbing and insufficient insulation, making winter pipe bursts common. Basements here flood frequently due to high water tables and sump pump failures. We account for all of that in how we dry your property, what equipment we use, and how we communicate with your insurance company.
You also get direct insurance billing, a dedicated claims liaison, and transparent pricing aligned with industry standards. If it’s a non-insurance job, we offer discounts for military members, seniors, first responders, and teachers.
We arrive on-site in 60 to 90 minutes after you call, and we’re available 24/7, 365 days a year. That response time matters because water damage gets worse fast—mold can start growing within 24 to 48 hours, and structural materials absorb more water the longer they sit wet.
When you call, you reach a live person, not a voicemail or answering service. We dispatch immediately with a fully equipped truck that includes extraction equipment, air movers, dehumidifiers, and moisture detection tools. Speed isn’t just about showing up—it’s about starting mitigation right away so your damage doesn’t spiral into a bigger, more expensive problem.
If you’re in Luxhaven or anywhere in the surrounding Indianapolis metro, we’re close enough to respond fast and experienced enough to handle it right the first time.
It depends on the source of the water and your specific policy. Most homeowners insurance policies cover sudden and accidental water damage—like a burst pipe, a leaking water heater, or storm-driven rain through a damaged roof. They typically don’t cover flooding from external sources like rivers or heavy rain unless you have separate flood insurance, and they usually exclude damage from long-term neglect or lack of maintenance.
We help you navigate that process. Our team documents everything your insurance company needs: photos, moisture readings, scope of damage, and an Xactimate-aligned estimate that adjusters recognize and trust. We also offer direct insurance billing and work with a dedicated claims liaison to keep your claim moving.
If your damage is covered, we make the process as smooth as possible. If it’s not, we’ll give you transparent pricing and work with you on payment options. Either way, you’ll know where you stand before we start the work.
Water extraction removes the standing or pooled water you can see. Structural drying removes the moisture you can’t see—the water that’s soaked into your drywall, subfloor, framing, insulation, and other building materials.
Extraction happens first. We use truck-mounted vacuums and portable extractors to pull out as much water as possible from floors, carpets, and other surfaces. That’s the fast part. Drying is what takes time. Even after extraction, materials like wood, drywall, and concrete hold moisture deep inside. If you don’t dry them properly, you end up with warping, swelling, mold growth, and structural damage.
That’s why we bring in commercial dehumidifiers and air movers configured based on moisture meter readings, not guesswork. We monitor daily and adjust equipment as needed until everything hits safe moisture levels. Structural drying is the difference between a quick fix that fails in three months and a restoration that actually lasts.
Drying usually takes three to five days for most residential water damage projects, but it depends on how much water entered, what materials were affected, and how long the water sat before we started mitigation. A small supply line leak caught early might dry in two to three days. A basement flood or burst pipe that soaked insulation and framing can take a week or more.
We don’t guess. We use moisture meters and thermal imaging to track progress daily, and we don’t pull equipment until readings confirm everything is dry. Rushing that process leads to hidden moisture, mold growth, and callbacks.
Once drying is complete, rebuild time depends on scope. Minor repairs like drywall and paint might take a few days. Larger projects involving flooring, cabinetry, or structural work can take several weeks. We give you a realistic timeline upfront and update you every 48 hours so you’re never left wondering what’s happening or when you can move back in.
It depends on the size and location of the damage. If the affected area is contained to one room or a basement, and we can isolate it with physical barriers and negative air pressure, you can usually stay in the unaffected parts of your home. If the damage is widespread or affects critical areas like your kitchen, main bathroom, or HVAC system, staying elsewhere might be more practical.
We set up containment barriers and use HEPA filtration to keep dust, moisture, and airborne particles out of the rest of your house. Our crews wear shoe covers and take steps to minimize disruption. The equipment does run 24/7—air movers and dehumidifiers aren’t silent—but most families adjust after the first night.
If your insurance policy includes Additional Living Expenses (ALE) coverage and your home is uninhabitable, your insurer may cover temporary housing like a hotel. We’ll document conditions and communicate with your adjuster if that’s necessary. Either way, we’ll walk you through what makes sense for your situation before work starts.
First, stop the source if you can. If it’s a burst pipe, shut off your main water valve. If it’s a leaking appliance, unplug it and turn off its water supply. If it’s storm water, don’t enter flooded areas until you’re sure there’s no electrical hazard.
Next, move any valuables, electronics, or important documents out of the affected area if it’s safe to do so. Don’t try to extract large amounts of water yourself with a household vacuum—you’ll damage the vacuum and won’t make a meaningful dent in the problem. Take photos and videos of the damage for your insurance claim, but don’t delay calling for help.
Then call us. The faster we start mitigation, the less damage spreads and the lower your overall restoration cost. We’ll handle the extraction, drying, documentation, and communication with your insurance company. Your job is to make the call—we’ll take it from there.
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